Tony Farhat Email & Phone Number

Allscripts has a hardware installation and maintenance business that I manage for the Professional product line. In Oct 2009, we outsourced field engineering to DecisionOne, moving our FE team of 100+, including most managers. I stayed with Allscripts as the last engineering manager to manage our side of the partnership.* I manage a Hardware Technical Support team of 12. They do L2 troubleshooting and entitlement services. They also do part ordering and dispatch to the field engineering organization. * I manage a advanced implementation team of 8. They do all high end installations for Allscripts. Anything new, large and/or complicated is project managed through this team. They fly around the country to perform onsite installations.* I manage the day to day activities of our field engineering outsource with DecisionOne. I work with my counterpart to manage the day to day activities including any escalations, case/ implementation management, product EOL and weekly metrics.* I work with development, procurement, sales and accounting to manage product lifecycle, starting with introduction of new products to the organization to end of life. Selling hardware for 25+ years, we still offer hw maintenance on some really old equipment.

Allscripts and Misys merged Oct 13, 2008 to form Allscripts-Misys Healthcare Solutions. I hold the same position within the newco. Allscripts dropped Misys ownership and merged with Eclipsys in 2010. New company remained Allscripts.

Manage Education department, Advanced Implementation Services group and Engineering Internal Operations, including spare parts logistics, new product rollouts, Product lifecycle.

Onsite Installation and service of IT infrastructure. Formerly Medic Computer Systems in 1989, a merger/ name change occurred in 1997 to Misys. After a few more mergers, another name change in 2008 to Allscripts.