Tony T. Friday, Ccam Email & Phone Number

Pahrump, Nevada, Us

I am thrilled and excited to announce joining HOAWorks. HOAWorks is a software-as-a-service platform that simplifies homeowner association self-management. HOA boards and homeowners across the nation benefit from our new operating system because it makes automating the toughest tasks super simple and intuitive while saving time, money, and a ton of headaches. Whether you are a brand new HOA or have been in existence for decades we encourage you to join the HOA revolution that is happening right now at HOAWorks.

Fair Oaks, California, Us

• Independently manage the day-to-day operations of both Planned Unit and Condominium Developments • Perform and direct management responsibilities as requested by the Board of Directors pursuant to the management agreement• 100% client retention for the accounts managed• Draft letters and/or communications as necessary to assist the Board in carrying out its responsibilities• Counsel the Board of Directors and its committees in their day-to-day operations• Assist in interpretation of the rules and policies of the Association and suggest possible steps of enforcement• Send notices of Association meetings, prepare the Agendas for said meetings, circulate minutes of any such meetings as prepared by the recording secretary, and/or place a copy of the minutes in a common area of the Board’s choosing, and execute instructions as approved by the Board of Directors• Responsible to record and/or transcribe minutes of all meetings of the Board of Directors and the Annual Meeting of the Members• Assist the Board of Directors in its responsibilities for the upkeep, maintenance and management of the Common Area and equipment pursuant to the Association’s governing documents, maintenance manuals and agreements within the scope of this Agreement

Rockland, Massachusetts, Us

• Manage work order process to completion • Provide emergency response services • Develop and implement leak response protocols for the portfolio managers • Provide project management on large scale projects on behalf of the Association’s Board of Directors

Toledo, Oh, Us

I loved applying my business acumen and operations background to create a world-class team and a multimillion-dollar business. In this role, I touched all facets of the business: operations, sales & marketing, IT, and Human Resources. I was instrumental in identifying potential high-performers, developing bench-strength, and creating succession plans for key positions within the company.I am proud of:*Mentoring and promoting hourly employees to leadership positions with full P&L responsibility. *Identifying talent and developing organizational bench-strength. *Growing, leading, and motivating a team of 1200 employees in 23 markets across the nation. *The seamless roll out of SAP enterprise software with no disruption to our customer relationships.*Developing and launching a validated national hiring and training program that reduced hiring costs by 23%.*Leading the people-assessment segment of our M&A team in the acquisition of our top competitor.*Leading a team to achieve a 100M run rate in 2006.

Toledo, Oh, Us

My philosophy is right people, right place, right time, and in this position, I had the opportunity to put all of those pieces together. The result was a record-setting performance for the organization and the employees who were fully engaged in the effort. Along with my team, I grew both variable margin and gross margins through an obsessive attention to revenue growth and expense management. Additionally, I implemented a performance management system that not only identified top talent, but rewarded it for performance. With these strategies in place, we received the highest Gallup Engagement scores within our division two years in a row. It was gratifying to have the opportunity to impact business direction and to know that the decisions I made mattered to the company, our employees, and clients. I enjoyed engaging with more than 470 hourly and salaried staff, collaborating with vendor partners, and implementing business-building and cost-containment strategies. After just two years with the company, I was promoted to National Operations Leader, with full responsibility for the short-term and long-term growth of the business nationally.I am proud of:*Coaching the Phoenix Area General Manager to exceed the business plan by more than 25% in his first year. *Building alignment between sales and operations to create a shared purpose and vision. *Delivering $250K in bonuses to 50 team members who accepted the challenge and met a seemingly impossible revenue goal. *Growing revenues from $4.1M to $25M, a six-fold increase, in just three years.*Sharing our success with the Owens Corning global executive team on our ability to consistently achieve highest Gallup engagement scores.*Reducing injuries by 80% and saving $500Kin workers’ compensation costs in a single year.*Delivering superior performance and earning a promotion to National Operations Leader.

Reporting directly to the CEO, I developed and implemented business process improvements and took responsibility for a wide variety of special projects, for example, TEMS (Time Entry Management System) for hourly time reporting, the development of training centers in in both Southern and Northern California, and Denver, Colorado. The development of a state-of-the-art scheduling data base. The implementation of a fleet management program and company apparel program. The development of the operations playbook for this $14M service business.I am proud of:*Developing financial compliance policies, processes and practices that created consistency across all business segments. *Restoring profitability by implementing operational efficiencies, diversifying service offerings, and implementing new pricing structures. *Reducing annual costs by $750,00 by leveraging economies of scale and cultivating relationships with vendors. Home Finishes, Inc.Rapidly promoted through the ranks from Customer Service Manager, to Project Manager, to Director of Quality Assurance and Training. I am proud of:*Pioneering a ground-breaking service industry training program and receiving recognition on the cover of Remodeler Magazine. *Growing market share to over 40% through a rigorous hiring and orientation program.*Creating and implementing a work-order management system that increased output by 300%.*Reducing callbacks and charge-backs to less than 1%.

• Turned around underperforming 120-unit homeowner association and returned it to breakeven in 12 months via tight budget controls, performing deferred maintenance, and reducing risk. • Reduced homeowner assessment delinquency rates by 20% for all properties managed. • Ensured 100% reserve funding for the repair and replacement of building components.

Us

Portfolio manager actively managing 10 homeowner associations, 300 apartment units, 20 single family homes and 1 commercial strip. Oversaw the production of all reporting packages including short-term and long-term cash flow projections, and detailed variance analysis.

Portfolio Manager of 10 Homeowner Associations representing 943 condominium units. Managed the day-to-day activities of all properties.