AeroLeads people directory · profile
Tony Garyfallou Email & Phone Number
User and Service Excellence partner
at
Telecommunications Industry Ombudsman
1 work email found
@tio.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
User and Service Excellence partner
Location
Geelong, Victoria, Australia
Company size
Who is Tony Garyfallou? Overview
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Quick answer
Tony Garyfallou is listed as User and Service Excellence partner at Telecommunications Industry Ombudsman, a company with 203 employees, based in Geelong, Victoria, Australia. AeroLeads shows a work email signal at tio.com.au and a matched LinkedIn profile for Tony Garyfallou.
Tony Garyfallou previously worked as Insights and Improvement Manager at Energy And Water Ombudsman (Victoria) (Ewov) and Service Team Manager at Energy And Water Ombudsman (Victoria) (Ewov). Tony Garyfallou holds Bachelor Of Arts (Ba), Sociology from Monash University.
Company email context
Email format at Telecommunications Industry Ombudsman
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{first}.{last}@tio.com.au
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AeroLeads found 1 current-domain work email signal for Tony Garyfallou. Compare company email patterns before reaching out.
Profile bio
About Tony Garyfallou
Lengthy Dispute Resolution experience in various industries | Passionate about training, coaching and leading staff through change | Driven by continuous improvement, human centered design and agile leadership.
Listed skills include Training, Alternative Dispute Resolution, Time Management, Telecommunications, and 12 others.
Current workplace
Tony Garyfallou's current company
Company context helps verify the profile and gives searchers a useful next step.
Telecommunications Industry Ombudsman
16 roles
Tony Garyfallou work experience
A career timeline built from the work history available for this profile.
Insights And Improvement Manager
Current- Business Analyst- Salesforce product owner - Process and product improvement- Change Management
Jan 2023 - Present
Service Team Manager
- Lead and manage the Service Team and performance
- Awareness and responded to internal and external issues
- Worked with Operations Team to meet EWOV’s organizational and strategic goals
- Recruitment, project management and stakeholder management
Oct 2018 - Jan 2023
General Manager, Service Team
Seconded senior leadership role, accountable for: - People management (leadership, engagement, performance, and development of employees in the Service Team)- Business performance (planning and implementation of strategies and workflows to ensure efficient and effective resolution of cases, and the ongoing improvement of the systems and processes).
May 2022 - Oct 2022
Operations Project Lead/Business Analyst
Temporary role to assist in the design and implementation of Salesforce CRM. Involved - Engagement across teams to understand and evaluate key operational requirements and support the delivery of effective solutions to satisfy those requirements.- Lead analysis of Salesforce implementation initiatives and support analysis of higher complexity initiatives.
Aug 2021 - Feb 2022
Senior Capability Advisor
- Organized and lead all coaching, learning and development
- Policy review and development
- Quality assurance
Jun 2018 - Oct 2018
Service Team Coordinator
- Supported Service Team and the Service Team Manager in day to day operations
- Assisted in application of policies, procedures and legislation
- Managed escalations
- Case management and investigation of complex cases
Jan 2018 - Jun 2018
Dispute Resolution Learning & Improvement Officer
- Induction training of new staff
- Conciliation and system training
- Reviewing and improving existing training modules
- Creating new training modules
- Identified training needs
Oct 2016 - Dec 2017
Dispute Resolution Trainer
- Side by side skill and knowledge coaching
- Letter proofing
- Daily Team Support
- Case talks
Sep 2015 - Oct 2016
Dispute Resolution Officer
- Conciliations and investigations on telecommunication complaints
- Assessment on legislation and code of practice breeches
Jul 2014 - Sep 2015
Triage/Case Officer
- Simple conciliations
- Assessing complaints on common themes and batching these
Jan 2013 - Aug 2014
Mar 2011 - Jul 2014
Real Time Resolution Conciliator
- Conciliations on Energy and Water complaints
Nov 2014 - May 2015
Oct 2009 - Feb 2011
Quality Associate
- Remote Quality Assessments on sales calls
- Coached sales consultants
- Trained staff on Quality Evaluation Framework
- Chaired calibrations
- Created quality reports
Oct 2008 - Oct 2009
Customer Sales Consultant / Floor Support
Billing and sales queries, managed escalated calls and provided on the spot support to staff.
Sep 2007 - Oct 2008
Team & coworkers
Colleagues at Telecommunications Industry Ombudsman
Other employees you can reach at tio.com.au. View company contacts for 203 employees →
MR
Melissa Rawson
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
BJ
Barbara Jenner
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
SA
Sum Ambepitiya
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
SG
Scott Gallagher
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
CK
Catherine Koroma
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
MK
Maha Krishnapillai
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
LG
Lushani Goonewardena
Colleague at Telecommunications Industry OmbudsmanAustralia, Australia
View →
RD
Rohit Dhiman
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
GA
Guido Alejandro Riveros
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
MB
Melissa Brusnahan
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
Melissa Rawson
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
BJ
Barbara Jenner
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
SA
Sum Ambepitiya
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
SG
Scott Gallagher
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
CK
Catherine Koroma
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
MK
Maha Krishnapillai
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
LG
Lushani Goonewardena
Colleague at Telecommunications Industry OmbudsmanAustralia, Australia
View →
RD
Rohit Dhiman
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
GA
Guido Alejandro Riveros
Colleague at Telecommunications Industry OmbudsmanMelbourne, Victoria, Australia, Australia
View →
MB
Melissa Brusnahan
Colleague at Telecommunications Industry OmbudsmanGreater Melbourne Area, Australia
View →
3 education records
Tony Garyfallou education
Bachelor Of Arts (Ba), Sociology
Graduate Certificate In Dispute Resolution, Dispute Resolution
Certificate Iv Tae40110, Training And Assessment
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FAQ
Frequently asked questions about Tony Garyfallou
Quick answers generated from the profile data available on this page.
What company does Tony Garyfallou work for?
Tony Garyfallou works for Telecommunications Industry Ombudsman.
What is Tony Garyfallou's role at Telecommunications Industry Ombudsman?
Tony Garyfallou is listed as User and Service Excellence partner at Telecommunications Industry Ombudsman.
What is Tony Garyfallou's email address?
AeroLeads has found 1 work email signal at @tio.com.au for Tony Garyfallou at Telecommunications Industry Ombudsman.
Where is Tony Garyfallou based?
Tony Garyfallou is based in Geelong, Victoria, Australia while working with Telecommunications Industry Ombudsman.
What companies has Tony Garyfallou worked for?
Tony Garyfallou has worked for Telecommunications Industry Ombudsman, Energy And Water Ombudsman (Victoria) (Ewov), Energy And Water Ombudsman (Victoria), Telstra, and Stellar.
Who are Tony Garyfallou's colleagues at Telecommunications Industry Ombudsman?
Tony Garyfallou's colleagues at Telecommunications Industry Ombudsman include Melissa Rawson, Barbara Jenner, Sum Ambepitiya, Scott Gallagher, and Catherine Koroma.
How can I contact Tony Garyfallou?
You can use AeroLeads to view verified contact signals for Tony Garyfallou at Telecommunications Industry Ombudsman, including work email, phone, and LinkedIn data when available.
What schools did Tony Garyfallou attend?
Tony Garyfallou holds Bachelor Of Arts (Ba), Sociology from Monash University.
What skills is Tony Garyfallou known for?
Tony Garyfallou is listed with skills including Training, Alternative Dispute Resolution, Time Management, Telecommunications, Dispute Resolution, Quality Assurance, Team Leadership, and Coaching.
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