This role plays a crucial role in fostering growth, learning, and career development for Suncoast Credit Union team members and leaders. As an instructional designer, I design, develop, and deliver employee development programs, informational webinars on diverse topics for employees, leadership and strategic business content for executives, managers, and high potentials. Participates in succession planning and performance management. Creates effective digital learning material through… Show more This role plays a crucial role in fostering growth, learning, and career development for Suncoast Credit Union team members and leaders. As an instructional designer, I design, develop, and deliver employee development programs, informational webinars on diverse topics for employees, leadership and strategic business content for executives, managers, and high potentials. Participates in succession planning and performance management. Creates effective digital learning material through cross-media design including eLearning, technical writing, video, and live facilitation to meet organizational requirements and audience needs. Assist in maintenance and updating of Workday Learn, the learning management system (LMS) and its content for accuracy and relevance. Show less

As a leader with the Lending Business Enablement team and specifically with Education & Development, this role provides operational support and direction for departmental directives, task statuses, and training deliverables. This leadership role promotes engaged learning and development, contributes to change management adoption and collaborates with key business partners and stakeholders. Manages requests for learning and ensures assignment and completion of each request. Maintains and… Show more As a leader with the Lending Business Enablement team and specifically with Education & Development, this role provides operational support and direction for departmental directives, task statuses, and training deliverables. This leadership role promotes engaged learning and development, contributes to change management adoption and collaborates with key business partners and stakeholders. Manages requests for learning and ensures assignment and completion of each request. Maintains and safeguards confidential and proprietary information. The core purpose is to work across business units, establish a strong training and development programs, and effectively be a champion for change. Show less

Independent Travel Consultant with Travelmation, specializing in LGBTQ+ travel, Disney destinations, cruises, all-inclusive resorts, adventure travel, groups and more! I decided recently that I missed working in the travel industry, so after a 24 year absence I’ve decided to get back into it while still maintaining my full time career.

As the Artistic Director, Tony is responsible for conceiving, developing, and implementing the artistic vision and focus of mad Theatre of Tampa. Additionally, the Artistic Director is responsible for major decisions about the ongoing development of the aesthetic values and activities of the organization and participates in all interviews for all paid & unpaid production staff positions. The Artistic Director shall be responsible for organizing an annual Board retreat and serves as an official… Show more As the Artistic Director, Tony is responsible for conceiving, developing, and implementing the artistic vision and focus of mad Theatre of Tampa. Additionally, the Artistic Director is responsible for major decisions about the ongoing development of the aesthetic values and activities of the organization and participates in all interviews for all paid & unpaid production staff positions. The Artistic Director shall be responsible for organizing an annual Board retreat and serves as an official spokesperson for the organization. Show less

Outside of my day job, I am excited to return to the director’s chair after a 4 year break to take on a bucket list show. I first saw Falsettos on Broadway in 1992 with Mandy Patinkin in the role of Marvin and I fell in love with this show. I’m excited to put my spin on this story for mad Theatre of Tampa at the Straz Center’s Shimberg Playhouse February 3 - 19, 2023.

Served as a room manager for a 3-week sprint, managing a group of 30 to 50 temporary workers as they organize, file, scan and prepare petition papers in a 24/7 operation.

Led Training and Development for DTC Customer Success Team for the Nectar, Dreamcloud, Awara, and Sienna sleep brands. - Implemented Five9 Agent Desktop Plus training for all DTC employees in March 2022- Maintained sharpness by regularly facilitating both soft-skill and systems training programs- Implemented Kirkpatrick Level 1 & 2 evalautions in Q2 2022- Developed facilitation skills and content development skills of facilitators which resulted in consistent exceeds… Show more Led Training and Development for DTC Customer Success Team for the Nectar, Dreamcloud, Awara, and Sienna sleep brands. - Implemented Five9 Agent Desktop Plus training for all DTC employees in March 2022- Maintained sharpness by regularly facilitating both soft-skill and systems training programs- Implemented Kirkpatrick Level 1 & 2 evalautions in Q2 2022- Developed facilitation skills and content development skills of facilitators which resulted in consistent exceeds expectations in post new hire training evaluations between January and June 2022. Show less

Leads the Quality, Training, and Development teams for the Sales and Service Centers of PODS in Clearwater, FL, and Reno, NV. Ensures the highest level of quality training in order to meet all expectations by:• Implementing business strategies with a direct impact on business results.• Developing and implementing initiatives and processes for the business area within the overall area of responsibility.• Supervising, coordinating, and providing leadership to training… Show more Leads the Quality, Training, and Development teams for the Sales and Service Centers of PODS in Clearwater, FL, and Reno, NV. Ensures the highest level of quality training in order to meet all expectations by:• Implementing business strategies with a direct impact on business results.• Developing and implementing initiatives and processes for the business area within the overall area of responsibility.• Supervising, coordinating, and providing leadership to training professionals to ensure training meets quality standards and expectations of client, center, and corporation.• Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.• Working with Sales Management to address any sales training needs.• Managing all reporting requirements for client, program, and corporation.• Evaluating and delegating work assignments based on training needs and scope of work.• Supporting the sales team and center management team with new programs throughout program development, implementation, and maintenance.• Consulting with operations, talent acquisition, and quality to determine staffing needs and schedules and assigns work to training professionals to meet service and budget targets.• Participating in on-site client review meetings including the development of training programs.• Providing leadership for the new hire program, revising to training agenda or curriculum as necessary.• Attending internal calibration sessions to ensure program compliance and balance.• Maintaining positive, consistent, and effective communication with staff, peers, and senior management.• Supervising subordinate staff, including interviewing, hiring, discipline, performance review and mentoring. Show less

The charming, funny and original new musical, It Shoulda Been You invites you to a wedding day that you'll never forget, where anything that can go wrong does, and love pops up in mysterious places. The bride is Jewish. The groom is Catholic. Her mother is a force of nature. This production was produced by mad Theatre of Tampa and was presented at the Straz Center, July 12 - 29, 2018.

The Stage Director has the challenging task of bringing together the many complex pieces of a production—the script, actors, set, costuming, lighting and sound and music—into a unified whole. To accomplish this task, the director needs to:Interpret the scriptCast the productionCollaborate with Music Director and DesignersPlan the rehearsalsGuide the actors in their work during rehearsals.

mad Theatre of Tampa presents Stephen Sondheim's musical comedy Company. Company is largely regarded as a trailblazer of the dark-comedy, modern-musical genre and the winner of 7 Tony Awards including Best Musical, Best Score, Best Lyrics and Best Book. Produced by mad Theatre of Tampa and presented at the Straz Center on June 15 through July 2, 2017

Led the design, development, and delivery of clinical learning programs to maximize employee effectiveness within Chronic Care Management.- Implemented a formalized 6-week program, combining discussion-based facilitated training, nesting, and a preceptorship program which enhanced the overall efficiency of care coordinators working in a high production contact center environment. - Developed an interactive knowledge management system using G-Suite's Google Sites to eliminate the… Show more Led the design, development, and delivery of clinical learning programs to maximize employee effectiveness within Chronic Care Management.- Implemented a formalized 6-week program, combining discussion-based facilitated training, nesting, and a preceptorship program which enhanced the overall efficiency of care coordinators working in a high production contact center environment. - Developed an interactive knowledge management system using G-Suite's Google Sites to eliminate the need for maintaining a 475 page printed guidelines handbook.- Spearheaded the completion of the analysis, design, and development initiatives related to new-hire and staff development training needed within the first 30 days. - Provided expertise and support related to instructional/informational design and development, appropriate content treatment and media, and effective delivery strategies.- Collaborated with leadership, Human Resources, Operations, and Marketing to provide performance feedback related to desired competencies, entry requisites, and work processes. Show less

August 2015 - November 2016• Guided workforce and cultural changes at all organizational levels to encourage buy-in to high-impact ideas.• Spearheaded implementation of SharePoint team sites, knowledge-sharing communities, and company intranet.• Developed and migrated all procedures, processes, and instructions from hard copy to soft copy in a SharePoint-based wiki.- Managed $300,000 budget and consistently recognized for performing 10-15% below budget.

May 2011 - August 2015- Co-created and co-produced 132 episodes of GTE Radio podcast for GTE Financial on blogtalkradio.com. - Collaborated with the CEO to implement a new employee orientation program, resulting in an increase in transparency between executive management and employees across the workforce.- Rolled out communication program to all employees, contributing to a 35% increase in Net Promoter Score, and a coaching program that contributed to increases in employee… Show more May 2011 - August 2015- Co-created and co-produced 132 episodes of GTE Radio podcast for GTE Financial on blogtalkradio.com. - Collaborated with the CEO to implement a new employee orientation program, resulting in an increase in transparency between executive management and employees across the workforce.- Rolled out communication program to all employees, contributing to a 35% increase in Net Promoter Score, and a coaching program that contributed to increases in employee satisfaction.- Implemented a singular, web-based learning management system to streamline employee learning and increase learning efficiency.- Managed a $300,000 budget for employer-based programs and events and consistently performed below budget. Show less

Based on Frank Wedekind’s groundbreaking and controversial play (once banned in Germany), Steven Sater and Duncan Sheik’s brilliant rock score and searingly emotional book take the story of sexual awakening, youth revolt, and self-discovery into a new century. It’s 1891, and grown-ups hold all the cards. Headstrong Melchior and naive Wendla stumble into each others’ arms, passionate and curious, while anxious Moritz struggles to live up to the stringent expectations of society. With only each… Show more Based on Frank Wedekind’s groundbreaking and controversial play (once banned in Germany), Steven Sater and Duncan Sheik’s brilliant rock score and searingly emotional book take the story of sexual awakening, youth revolt, and self-discovery into a new century. It’s 1891, and grown-ups hold all the cards. Headstrong Melchior and naive Wendla stumble into each others’ arms, passionate and curious, while anxious Moritz struggles to live up to the stringent expectations of society. With only each other for guidance, this group of young men and women travel the fraught and rocky path of adolescence, discovering their bodies, their minds, and themselves along the way. An electric, vibrant celebration of youth and rebellion, Spring Awakening fuses issues of morality, sexuality, and rock and roll into a story that packs a powerful emotional punch. This production was produced by mad Theatre of Tampa at Tampa's Straz Center for the Performing Arts on September 8 – 18, 2016. Show less

[title of show] is a one-act musical, with music and lyrics by Jeff Bowen and a book by Hunter Bell. The show chronicles its own creation as an entry in the New York Musical Theatre Festival, and follows the struggles of the author and composer/lyricist and their two actress friends during the initial brief (three-week) creative period. This production was produced by mad Theatre of Tampa and played at Tampa's Straz Center for the Performing Arts on March 31 through April 17, 2016.

Next to Normal is a rock musical with book and lyrics by Brian Yorkey and music by Tom Kitt. Its story concerns a mother who struggles with worsening bipolar disorder and the effects that her illness and the attempts to alleviate it have on her family. This production was produced by mad Theatre of Tampa and played at Tampa's Straz Center for the Performing Arts on October 29 through November 15, 2015.

The Great American Trailer Park Musical is a two-act musical, written by David Nehls and Betsy Kelso. It explores the relationships between the tenants at the Armadillo Acres Trailer Park in Florida, particularly between Pippi, "the stripper on the run," the Dr. Phil-loving agoraphobic Jeannie, and Jeannie's tollbooth-collector husband Norbert. This production was produced by mad Theatre of Tampa and played at Tampa's Straz Center for the Performing Arts on June 11 – 21, 2015.

Rent is a rock musical with music and lyrics by Jonathan Larson loosely based on Giacomo Puccini's opera La Bohème. It tells the story of a group of impoverished young artists struggling to survive and create a life in New York City's East Village in the thriving days of Bohemian Alphabet City, under the shadow of HIV/AIDS. Produced by mad Theatre of Tampa, the extended sold-out run played at the Straz Center for the Performing Arts in Tampa on February 5 - 22, 2015.

You're a Good Man, Charlie Brown is a 1967 musical comedy with music and lyrics by Clark Gesner, based on the characters created by cartoonist Charles M. Schulz in his comic strip Peanuts. The production was produced by mad Theatre of Tampa and played at Tampa's Straz Center for the Performing Arts from Feb 6-23, 2014.

Nunsense A-Men is a musical comedy with a book, music, and lyrics by Dan Goggin. Originating as a line of greeting cards, the original Off-Broadway production opened December 12, 1985, running for 3,672 performances and becoming the second-longest-running Off-Broadway show in history. This production by mad Theatre of Tampa featured an all-male cast and played at the Straz Center for the Performing Arts in Tampa Feb 7-17, 2013.

Avenue Q is an American musical by Robert Lopez and Jeff Marx and written by Jeff Whitty. Avenue Q is a laugh-out-loud musical tells the timeless story of a recent college grad named Princeton who moves into a shabby New York apartment all the way out on Avenue Q. He soon discovers that although the residents seem nice, it's clear that this is not your ordinary neighborhood. Together, Princeton and his new-found friends struggle to find jobs, dates and their ever-elusive purpose in life. The… Show more Avenue Q is an American musical by Robert Lopez and Jeff Marx and written by Jeff Whitty. Avenue Q is a laugh-out-loud musical tells the timeless story of a recent college grad named Princeton who moves into a shabby New York apartment all the way out on Avenue Q. He soon discovers that although the residents seem nice, it's clear that this is not your ordinary neighborhood. Together, Princeton and his new-found friends struggle to find jobs, dates and their ever-elusive purpose in life. The musical is notable for the use of puppets, animated by unconcealed puppeteers, alongside human actors. The production was produced by mad Theatre of Tampa with an extended sold-out run at the Straz Center for the Performing Arts in Tampa, Aug 9 – 25, 2012. Show less

- Following ADDIE, implemented a single core training for contact center, retail, and tellers. - Training transitioned to specific lines of business which resulted in a stronger network and a better understanding across the enterprise for employees. - Reduced the number of trainers needed for the first weeks of new hire training.

- Directed the work of learning advisors, including the review of new hire and organization-wide staff development workshops and functional training for member-facing areas.- Designed and evaluated training programs and materials for instructor-led and online courses.- Leveraged relationship-management skills to partner with trainers to facilitate team building, and ensure all offerings supported business units.- Ensured the continual development of the organization’s knowledge… Show more - Directed the work of learning advisors, including the review of new hire and organization-wide staff development workshops and functional training for member-facing areas.- Designed and evaluated training programs and materials for instructor-led and online courses.- Leveraged relationship-management skills to partner with trainers to facilitate team building, and ensure all offerings supported business units.- Ensured the continual development of the organization’s knowledge capital, aligning human capital strategies with organizational strategic positioning, success factors, and organizational and departmental goals.- Facilitated all learning for member facing financial center employees to successfully open 28 financial centers in 14 months. Show less

- Managed day-to-day operations of the 2nd in-store financial center to open at BECU.- Directed recruitment, hiring, and performance management of employees, ensuring achievement of organizational strategic vision and goals.- Recognized as In-Store Branch Manager of the Year in 2000 for consistent achievement of team objectives.

Directed the implementation of a wholesale travel reservation system for Sunmakers Travel Group. - Analyzed and designed training workflows of new system and gained approval to move forward into development.- Successfully led the development of facilitator and participant guides, along with classroom learning materials.

Wholesale Travel Company based in Seattle, Washington that provided packaged vacations to travel agents and direct customers. Served as a National Sales Coordinator where I managed a team of Outside Sales Representatives based around the Western United States.