Responsible for the overall direction, strategy, and leadership of 7 Partner Managers and 8 Sr. Channel Managers. The team covers all partners for NICE inContact in the US and Canada.-Rebuilt and executed rollout of new Contact Center partner programs, overall process, and enablement. Grew overall division by 210% in year one.-Rebuilt a culture of 15 field reps into inside reps, resulting in 3x efficiency and a culture of family and personal development.-Grew overall Contact Center pipeline by 89% year over year by implementing better CCaaS and Partner training, strategy, incentives, process and more technical skills.-2019, 2020, 2021 Presidents Club recipient. Attained over 146% of quota each year.

Responsible for the overall vision, sales operation, vendor relationships, sales strategy and strucure.-Responsible for the negotiation of high-level consulting contracts and all negotiations with Direct Response vendors such as call centers, merchants, affiliates, tape duplication, branding, web dev, fulfillment, media buyers, product sourcing, and TV and radio production.-Built a new lead generation division within xClosure. Lead all areas of SDRs and AEs. Responsible for creating a competitive comp structure for SDRs and AE’s that resulted in a 50% increase in new MRR each month.-Responsible for the development/management of our Contact Centers, also overall company vision, direction, and leadership. Oversight and management of all aspects of company CRM with high volume pipeline.

Built, led, and managed a leadership program for over 100 leaders inside of our Contact Centers.Responsible for strategy, culture, sales process, rewards program, and overall structure for Travel Pass in six countries. Personally performed the training of each new sales division that was built. Built a unique customer journey that revolutionized the way travel consultants spoke on the phone. Expanded in 6 countries. Co-worker John Mecham Said, "Travel Pass was an unreal culture that was 100% built by Tony from a small band of a few Contact Center agents in Guatemala just a couple of years earlier. He was a master trainer, motivator, and relationship builder. He was incredible at driving improvement and putting dollars in both the reps’ pockets and the company’s pockets. We all benefited from the reputation that Tony built and his ability to develop middle management and agents to continually drive higher sales and more profits to the bottom line."-Increased Contact Center conversion rate from 9% to 22% during launch of new sales site by implementing new sales leadership, culture development, and reconstruction of sales operations.-Increased Contact Center sales by 193%, revenue by 226%, and conversion rate by 54% while decreasing average handle time by 17%.-Expanded Contact Center sales operations from 1 location to 6 locations in 6 countries with over 1,000 reps. -Built, directed, and managed a leadership process/program for over 100 leaders, consisting of Supervisors, Managers, Directors, and Site Directors inside of our Contact Center.

Responsible for overall sales strategy, structure, process, rewards, and people. -Cultivated a vast network of business associates inside the Direct Response industry. Responsible for all facets of sales setup for clients. Averaged 35% conversion rate in Contact Center for client campaigns and 50% of overall gross revenue.-Negotiated high-level consulting contracts with business executives by phone, in person, and while attending trade shows. Generated over 250 million in revenue for client campaigns.

1st outbound sales rep for the company. Grew into management and eventually was promoted to grow and build as a Sr. Director. Hired and managed 7 Sales Managers. I was responsible for the Contact Center sales strategy, vision, culture, and a rewards program.-Developed new streams of leads for the Contact Center outbound team, resulting in a 150% increase in sales staff.-Responsible for training inbound Contact Center. Increased conversion by 3%.-Responsible for overall vision and performance of outbound Contact Center.-1st outbound sales rep for the company in 2002.-Built the original Contact Center outbound sales and upsell process.-Awarded top outbound sales rep in 2003 and 2004 before moving into leadership.