- IT Project Management- Level 2 Helpdesk

• Managed IT operations, including systems administration, network management, and help desk support.• Oversaw the establishment of four new call centers across two states, improving efficiency and meeting goals ahead of schedule.• Conducted security audits and implemented policies and procedures.• Led IT staff, performed HR functions, and ensured data security and backup systems.• Collaborated with clients, hosted technical project meetings, and maintained project documentation.• Implemented remote helpdesk software to support remote employees.• Responsible for Direct Hands on Administration of Office 365, Active Directory, and Group Policy. • Querying SQL Database. • Assessing the stability, security, and scalability of installed Windows systems.• Planning and implementing system and server upgrades• Installing or upgrading Windows systems and servers.• Providing technical support for staff and back-end system users.• Troubleshooting system and server errors.• Reviewing system error logs and user-reported errors.• Monitoring and updating the Windows codebase.• Managing user access.• Monitoring system performance.• Maintaining server architecture security and creating system backups.

Top 3% LinkedIn recruiter with an exceptional 40-51% InMail response rate.• Cultivated a 7.3k+ LinkedIn connection network spanning diverse technical disciplines, including systems administration, cloud computing, data engineering, software development, IT infrastructure, and more. • Collaborate with hiring managers to understand job requirements and develop effective recruitment strategies.• Utilize various recruitment methods, including job boards, social media platforms, and professional networks.• Boolean Ninja: adept at translating requirements into impactful boolean search strings. • Develop and maintain relationships with candidates to ensure a positive candidate experience.• Coordinate and schedule interviews between candidates and hiring managers.• Conduct reference checks and background screenings as needed.• Stay updated on industry trends and best practices in technical recruitment.• Collaborates with hiring managers to understand the needs and roles to be filled, reviews job descriptions for vacancies.• Assists with the development and revision of specifications and job descriptions for selected positions.• Drafts recruitment advertisements: posts and/or places ads in the most effective digital and/or print media for open positions.• Provides insights and recommendations to management regarding improving work results, procedures, and strategies.• Attends job fairs and industry conferences; runs company booths at job fairs.• Also functioned as Systems Administrator and Help Desk Support for the company and colleagues.

I'm the IT lifeline for our organization. I rapidly assess tech issues, provide solutions, and relentlessly track problems until they're solved. My focus is ensuring everyone has the tech support they need to work seamlessly.Frontline Support: Respond instantly to support requests, troubleshooting issues with speed and expertise.Ticket Master: Manage and update service tickets, ensuring swift progress and detailed records.Problem-Solving Ninja: Analyze tech woes, pinpoint root causes, and find lasting solutions.Smooth Operations: Administer network equipment (LAN/WAN, SonicWall, VoIP) and expertly manage macOS, Windows, and Office 365 environments.Constant Improvement: Proactively identify system weaknesses and streamline processes for maximum efficiency.Resolved 90% of support tickets within 24 hours

I connect top talent with transformative opportunities, building lasting partnerships for both clients and candidates.Strategic Matchmaking: Curate and present talent pools to clients, highlighting skills and expertise that align directly with business objectives.Value Proposition Expert: Articulate the transformative impact of my client`s services, tailoring solutions to each their specific needs.Relationship Builder: Develop and nurture a 1000+ strong client/prospect database, meticulously matching talent and business opportunities in the National market.Talent Coach: Invest deeply in understanding candidates - their skills, aspirations, and goals - to ensure successful placement and long-term career development.

Key Achievements:Built and launched 40+ responsive websites, driving increased traffic and mobile compatibility.Designed and integrated custom graphics, enhancing user experience and brand impact.Implemented SEO/SEM strategies, boosting online visibility and resulting in 6% increase in organic search traffic.Integrated e-commerce platforms (WooCommerce, PayPal API), streamlining online sales and payment processes.Technical Expertise:Full-Stack Development: HTML, CSS, JavaScript, PHP, XML, HTML5, SQL, JQuery, APIs.Web Services: Hands-on design and integration experience for seamless functionality.Security-Focused: Proactive approach to secure e-commerce applications.CMS Mastery: Drupal, WordPress, and e-commerce platforms.Analytics & Marketing: Google Analytics, Webmaster Tools, Email Marketing, Campaign Management.Additional Strengths:Client-Centric: Collaborated with clients to translate needs into successful web solutions.Detail-Driven: Executed meticulous website testing and validation (FTP, code beautification, etc.).Self-Starter: Strong problem-solving, ability to prioritize tasks, and excel in fast-paced environments.Google Analytics and Google AdWords certificates

Key AchievementsStreamlined production processes by building and maintaining a design template repository.Collaborated with marketing teams to execute successful campaigns, including digital advertising, email marketing, and print collateral.Enhanced brand consistency across publications by developing and enforcing clear style guidelines.Technical ExpertiseAdobe Master: Expert in the Creative Suite/Cloud (Photoshop, Illustrator, After Effects, Premiere Pro, etc.).Web Savvy: HTML5, CSS3, and UX/UI principles.Cross-Functional: Conceptualized, designed, developed, and coordinated final delivery of marketing assets.Additional StrengthsResults-Oriented: Optimized graphics for performance and usability, driving engagement.Collaborative: Built strong partnerships with creatives and marketing managers.Detail-Driven: Ensured brand consistency and flawless execution.

Key Achievements:Ensured flawless execution of legal proceedings by expertly operating and maintaining A/V equipment (microphones, cameras, lighting, etc.) for depositions, presentations, and teleconferences.Streamlined legal review processes using industry-leading e-discovery software (Relativity, Concordance), expertly managing database administration, data conversion, and technical aspects of document review.Facilitated timely and accurate data production for outside parties, adhering strictly to specifications.Technical Expertise:A/V Setup & Operation: Proficient in live deposition and presentation technology.E-Discovery Mastery: Skilled in Relativity, Concordance, and other litigation support software (coding, scanning, OCR).Data Processing: Formatted and converted data for legal review, executed batch printing, and CD/DVD burning.Additional Strengths:Client-Focused Support: Assisted attorneys and teams with trial preparation and war room setups.Trainer: Provided training to legal professionals on litigation support applications.Problem-Solver: Troubleshot technical issues with databases and applications.

Leadership & Impact:Led a 30+ person team (editors, videographers, teachers) in the creation of a cutting-edge online school curriculum.Established an in-house video studio, encompassing filming, lighting (chroma key), and post-production workflows.Developed and maintained a scalable online curriculum delivery platform, including website design (HTML5, CSS, JavaScript, etc.).Oversaw budget management, ensuring cost-efficient equipment/software purchases for optimal team output.Reduced production time by 100% through process improvements.Technical Expertise:Video Mastery: Proficient in Hitfilm Ultimate, Adobe Suite (Premiere, After Effects), Avid Media Composer, Sony Vegas and various file conversion tools.Web & Mobile Development: HTML5, CSS, JavaScript, PHP, XML, APIs, and experience adapting courses for iOS/Android.Infrastructure & Cloud: Network management, Linux/Windows servers, AWS (VPC, S3, EC2), VMware, Rackspace, GoDaddy console.Additional AchievementsStreamlined workflows through HDMI video monitoring network setup and resource management.Adapted curriculum for cross-platform compatibility, ensuring accessibility.Notable institutions - Caldwell College, Caldwell NJ - online certificate programThaddeus Stevens, Lancaster, PA - online certificate program

Proven Strengths in High-Volume Environments:Conflict Resolution Expert: Diffuse tense customer situations, finding solutions that restore satisfaction and loyalty.Master Multi-Tasker: Juggle multiple customer interactions simultaneously with grace under pressure, ensuring everyone feels heard and supported.Calm in the Storm: Manage urgent situations with professionalism, prioritizing and taking decisive action to minimize disruption.Logistics Ace: Resolve logistical challenges that threaten smooth service delivery, ensuring timely resolution of issues for customers.Proactive Planner: Anticipate customer needs and workload fluctuations, developing strategies to optimize efficiency and reduce future bottlenecks.

WHP (CBSTV21WPHL-TV/Philadelphia (WB), PBS), WLYH-TV (UPN15), Key Responsibilities:Safeguarded seamless live broadcast operations for multiple networks, troubleshooting technical issues involving on-air switching and satellite equipment.Managed critical commercial breaks (Ellen, Judge Judy, Super Bowl, etc.), ensuring accurate timing and revenue generation.Monitored and acquired satellite feeds for broadcast integration.Supported high-profile newscasts and live events with studio camera operation, field support, and equipment setup.Collaborated with Engineering, News, and other departments to ensure smooth station functions.Technical Skills:Broadcast Operations: On-air switching, program/commercial queuing, dubbing, and recording.Studio & Field Production: Live camera operation, mobile broadcast truck equipment, and remote access.Satellite Expertise: Feed acquisition and troubleshooting.Additional Strengths:High-Pressure Proficiency: Maintained composure and technical precision during major live broadcasts.Team Player: Adapted to support diverse station needs across departments.

Key Achievements:Resolved complex technical issues preventing customers from accessing essential long-distance services, including DSL, high-speed internet, and trunk lines.Streamlined customer experiences by providing efficient third-party verification services, ensuring accuracy and compliance.Demonstrated adaptability by troubleshooting problems across multiple operating systems (Windows 98, NT, and XP).Resolved 90% of technical support cases within the first call.Technical & Customer Service Expertise:Proactive Problem-Solver: Diagnosed and resolved technical issues, preventing service disruptions and improving customer satisfaction.Data & Documentation: Maintained accurate records through proficient data entry, clerical, and filing procedures.Software Savvy: Extensive experience with the Microsoft Office Suite (Word, Excel, etc.) for efficient communication and data management.Additional Strengths:Collaborative Communicator: Built rapport with customers, understanding their needs and offering tailored solutions.Detail-Oriented: Ensured accuracy in record-keeping and verification processes