Leading the digital transformation of Australia’s premier consumer organization to enhance CHOICE’s mission through robust technological advancements. Spearheaded the development of a comprehensive technology platform that streamlines infrastructure, eliminating manual processes, custom code, and unnecessary complexity.Successfully achieved a unified member view, consistently met uptime targets, and ensured stakeholder engagement throughout the transformation journey.

My remit is to provide technological governance and change management whilst leading digital transformations in line with the agreed IT Strategy and organisational goals. During my brief tenure, I have constructed a robust digital culture in an organisation not known for its adoption of technologies. I also undertake quality assurance, evaluation and assessment to provide continuous integration and delivery of technological solutions. I provide technical leadership to the Synod and the technical team of 14 to continue monitoring advances and implementation of contemporary, informed strategies and technologies. In addition, I fulfil the role of CISO for the organisation as well as report to the Board and Audit and Risk Committee. Notable Projects and Achievements• Currently, leading a project to bring legal matters inhouse (integrating four different solutions from our lawyers into one) and providing eDiscovery across the imported data.• Transformed the internal IT team from a flat, directionless group into three areas: Service Desk, Cloud Services and Solution Design and Delivery. • Delivered Microsoft D365 CE Customer Relationship Manager (CRM) into an organisation that had no CRM in seven months and delivered Microsoft Business Central while architecting the integration of the two.• Implemented Microsoft autopilot organisation-wide, enrolling all devices within two months.• Designed and implemented comprehensive Cyber Security policy based on the Essential 8 in four months.• Reduced IT spend by 30per cent over previous FY by consolidating vendors and usage and saved 45 per cent on annual IT Projects Budget by using internal IT knowledge and negotiating better rates with vendors.• Negotiated an Enterprise Agreement with Microsoft and implemented E3 and E5 Office Licenses halving expenditure on Microsoft software.• Implemented eDiscovery using Microsoft E5 licenses.

I was responsible for effectively managing a team of developers, quality analysts and business analysts. My remit was to deliver solutions using true Agile methodology, including team mentoring, acting as Scrum master, backlog grooming, retrospectives, writing user stories and participation in Scrum during Scrum meetings whilst actively contributing to the implementation and delivery of Agile within the organisation.Notable Projects and Achievements• Re-implemented the on-premises Microsoft Dynamics 2015 CRM to cloud-based Dynamics 365 in seven months, providing vendor management and delivering stakeholder engagement, change management, project management that resulted in standout performance. • Saved in excess of 680 person-hours per year by designing a solution that matched volunteers by priority.• Reduced the number of systems from 15 to eight consolidating functionality into those eight.• Built portals to serve specific business needs – using both traditional (.Net) and Power Platform (Portal, BI, Flow/Automate).• Architected solutions adding features and capabilities and implementing engineering best practices when required, thereby ensuring solutions adhered to security and engineering principles. • Digital transformation projects delivered with high stakeholder engagement using innovative thinking and creative solution design.

During my tenure, I progressed from Application Development Manager through Design and Delivery Manager and Solution Architect to the position of Health Technological Solutions Manager. Responsible for the organisation-wide Solution Architecture and Design, I led the design and implementation of the website and multiple application and integration projects. I also provided oversight throughout the project life cycle and strategic direction for the establishment of the platform.Notable Achievements • Re-platformed the public website from an on-premises PHP site to a hosted MySource matrix CMS and then re-platformed to a hosted AWS Ruby on the Rails platform.• Greatly improved customer experience by implementing single Authentication and Identity Management (AIM) – integrating five disparate systems into one login system with a common set of login credentials.• Saved General Practitioners 150 hours on average per audit by developing a better solution, resulting in the delivery of thousands of audits each year.• Reduced the development of key products from 250 hours per audit to 50 hours.• Oversaw the development of a Visualisation Portal of aggregated patient information derived from warehouse data.• Spearheaded Big Data implementation using AWS and secure data centre private hardware.• Built a data vault/warehouse of patient information to address business needs.• Implemented a DevOps function into the organisation, migrating processes to utilise CI/CD while overseeing the continuous delivery and deployment approaches for consistency and efficiency.• Re-platformed the data warehouse from a secure data centre to a cloud off-the-shelf product (Snowflake DW). • Integrated third-party custom code, websites, and COTS systems. • Reduced the development time of key products from 250 hours to 50 hours.• Effectively removed roadblocks as lead and Scrum master.

Notable Achievements • Delivered numerous health-related customer-facing applications whilst driving down development time by 75 per cent through innovation and refactoring.• Transitioned a desktop app to web based, following with integration to the proprietary portal and then to a GPs Clinical Information System (CIS). • Delivered an MS SQL data vault through daily management of the data vault development team's projects and operations.• Adopted project-wide Agile development methodology, amplifying team abilities to develop simultaneous applications across multiple platforms within competitive timeframes. • Composed custom Application Program Interfaces (APIs), web services, and micro servers to successfully migrate APIs to Azure API Manager. • Introduced cloud technology to the company through Azure and AWS – AWS for web sites, Azure for integration pieces (to on-premises infrastructure as well as remote applications).• Developed and adopted ITIL-based quality programs to standardise product testing.• Developed middleware to insulate clinical information systems (CIS) from MS SQL Data Vault and mobile applications.• Worked skilfully with a technology stack that included ASP.NET, Ruby on Rails, jQuery, JavaScript, and Python.

Key accountabilitiesIT SET-UP• Established, developed and managed the IT department.• Created a tech blueprint, strategy documents and improved infrastructure.PROJECT MANAGEMENT• Managed the development of a project over 3 years with a million dollar budget.COST REDUCTION• Reduction in SW costs of 50% & HW costs by 33%, improvement in performance; ensuring Capex is minimised and Opex (current budget $1.8M) is within KPI of +1%, -5%, currently tracking at +0.3%.INFRASTRUCTURE MANAGEMENT• Met the demands of the organisation expanding (40 to over 200), and 20 servers to 34, and providing vid conf, teleconf, VoIP, mail, print, secure VPN, Intranet and Internet, with the foundation of MS Server 2008, Exchange 2007, SharePoint 2007 & 2013 and SQL 2008R2, Dynamics CRM2011.DATA STORAGE • Managed data storage using Dell Equalogic SAN storage; duplicating in the VIC office.TEAM • Highest business engagement rating of any team, achieving 98% on SLA of 85% for help desk.RISK MANAGEMENT• Participated in Committee, identifying and resolving organisational risks, and implementing solutions.My key accomplishments were: • Initiated 50% reduction in technical support needs and amplified uptime to 99.98% by implementing and adopting scalable virtual server environment.• Adopted process improvements including a Disaster Recovery site for live backups and a helpdesk framework to support technological systems.• Oversaw and supervised the development of MS SharePoint applications by the Information Technology team. Applications included an Intranet, MySource Matrix CMS, C#, .NET, and PHP.

In charge of the day-to-day delivery of an IT Support Service to CQU Faculties, Schools and Departments. Ensured that the IT Support Service was efficient, effective and could adapt to changing circumstances. Managed five full-time and a pool of casual staff members.My key accountabilities were:TEAM MANAGEMENT• Performed annual performance reviews. Introduced and monitored KPIs and an SLA.• Recruited new team members. • Ensured consistent adherence to all processes and procedures.TECHNOLOGY• Maintained process systems to ISO9001 standard, to ensure ISO certification.• Provided advice on technology to senior faculty members.• Managed the upgrade of the network infrastructure, with the introduction of new servers.IT MANAGEMENT• Large-scale SOE updates to desktops and renewal of equipment as leases expired.• Provided strategic decisions under pressure to reduce costs and deliver high levels of service.• Delivered robust computing that remained virus-free, hacker-proof and resilient to breaches.EXPENDITURE• Selected vendors, ensuring compliance with purchasing policies.• Reduced expenditure in areas including contract labour (30%), repairs (30%), purchases (50%) and time-in-lieu (100%), with no decrease in service delivery.OH&S• Member of the OH&S committee and Chief Fire Warden for the building.STAKEHOLDER COMMUNICATIONS• Provided clear, comprehensible information on technology requirements.

Responsible for the growth of the Asia Pacific market and retention of centres in a culturally sensitive environment. Managed teams in Australia, China and India. In charge of managing and exponentially growing the operations of the company.One of my best accomplishments in this time was having taken the company’s product to new markets and countries, quickly establishing it as the product of choice, often in remote and challenging domestic and international locations.Key accountabilities:TECHNOLOGY• Used existing technologies to deliver a quality product at the best price, with focus on the potential of emerging technologies.ISSUE RESOLUTION• Successfully arbitrated disputes between Sylvan and testing centres. TEAM LEADERSHIP• Hired, trained and reviewed the performance of the BD and Technical Support teams.• Prepared an employee training manual.• Established and monitored KPIs for team members. NEGOTIATIONS• Saved 35% on the cost of Internet charges, via negotiation and better use of technology.• Negotiated contracts with businesses and government departments in Australia and SE Asia.STRATEGY• Wrote disaster recovery, and business continuity plans.• Reviewed existing promotional and retention strategies, implementing improvements as needed.