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Experienced hands-on cross-functional leader with deep product development, technology, and operations experience. I have been instrumental in bringing companies and product lines from 0-1, 1-10, and beyond.I have extensive experience building and operating successful B2B and B2C marketplace talent platforms, progressing through roles from software engineer and project manager, to a product development and product operations leader, to general manager and head of operations for Topcoder.I combine a practical sense of technology, data insights, and operational efficiency together with real world customer experience, product experience, and business acumen to enable and bring new business models to market.Having innovated and built the core Topcoder platform with Topcoder's crowdsourcing model, I have extensive expertise in crowdsourcing and community/gig-based product development and innovation models. Additionally, I play an integral role in evolving and executing the company vision as a member of the executive team leveraging my operations background to drive alignment and operational excellence across the organization.I thrive when owning a P&L and love seeing the full picture, especially when that picture isn't quite complete yet. Colleagues and customers describe me as a calm under pressure, humble, action oriented, multi-faceted, “get things done” leader that creates runway for teams and individuals to develop, grow, and succeed.
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Head Of TopcoderTopcoderEast Greenwich, Ri, Us -
General Manager - Head Of OperationsTopcoder Aug 2022Bay Area/Global, UsI provide cross-functional hands-on leadership across product, operational excellence, delivery, customer success and support, data and analytics, finance, and legal for a B2B/B2C talent marketplace platform. - Own full P&L responsibility, optimizing revenue and cost efficiencies.- Drive operational excellence through vendor consolidation, business process automation, and defining and tracking metrics and KPI's.- Crafted and led unique crowdsourced innovation program to enable customers to explore and innovate their business models with GenAI technologies.- Manage sales/revenue operations and participate as executive sponsor on key accounts.- Key driver of several $1M+ partnerships with multiple fortune 100 companies. .- Reduced operating expenses by 50% for marketplace payment platforms for both sides of the marketplace.- Developed data warehouse and reporting infrastructure to provide actionable insights for decision making across the organization.- Optimize delivery mechanisms to best complement evolving product offerings and target markets- Subject matter expert and advisor on crowdsourcing models and gig marketplaces, enabling strategic rollouts of talent platforms to external and internal customers. - Develop relationships, processes, and integrations between Topcoder and Wipro (our parent company) to enable growth and operational efficiency.
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Director Of Platform Operations And Product ManagementTopcoder 2019 - Aug 2022Bay Area/Global, UsInnovated new products and drove operational efficiency, achieving 150%+ revenue growth annually over consecutive years, driving sustained business expansion.- Led a team of product managers to create and evolve new product experiences across both sides of the marketplace in support of new product strategies and lines of business.- Led a team of product operations specialists to develop processes and systems to support and automate the operations of new and existing products.- Led a support team focused on superb customer satisfaction driven primarily by improved response times and product feedback loops.- Reduced time to fulfill customer demand and optimized costs by instituting detailed KPI tracking and creating resilient systems with constant feedback loops.- Implemented trust standards and processes to enhanced compliance of new business models.
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Director Of Product And Platform DevelopmentTopcoder 2008 - 2019Bay Area/Global, UsAs the head of a lean product team, I executed the full scope of product development and engineering to create Topcoder's platform and product suite geared at exposing the power of a global talent and innovation platform to customers. - Created the first version of the platform that exposed the ability to work with the Topcoder community and its unique challenge model directly to end customers.- Worked directly with customers to shape the roadmap.- Innovated multiple new methodologies and techniques to engage distributed communities, gaining several patents along the way.- Used the Topcoder community as a high-powered flexible distributed workforce- Created an agile SDLC complemented by a flexible crowd model to enable rapid development, weekly releases, and the ability to fail fast and iterate.- Took the approach of being the "CEO" of the product and leaned heavily into product operations, compliance, go-to-market strategy, and sales enablement.- Partnered with top educational institutions such as Harvard Business School and MIT Sloan Business School to advance the understanding of community and competition-based gig models.- Key participant along with the executive team while fundraising with venture capital firms, delivering live product demos and key product and operational metrics.- Change management and integration of the platform and business processes through 2 acquisitions.
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Project And Account ManagerTopcoder Jan 2005 - 2008Bay Area/Global, UsWorked directly with customers in a consulting capacity to deliver enterprise grade custom software leveraging the early versions of Topcoder's crowdsourcing model. - Led team of project managers, designers, architects, and deployment engineers to deliver enterprise custom software solutions- Streamlined the delivery process to optimize and scale by blending an in-house team of "orchestrators" with and flexible community-based delivery model- Developed standards and processes for an SDLC that complemented community-based delivery models- Implemented and delivered role-based training programs for all delivery roles- Implemented and delivered training programs for customers focused on defining software systems using UML and traceable documentation from requirements through to implementation and testing.
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Principle Software EngineerApplied Reason & Technology Aug 2003 - Sep 2004Served as a principle software engineer for a technology startup focused to enterprise data security.- Designed and implemented a data and event collection platform for the enterprise- Full-stack development of a web-based user experience- Presented to investors during fundraising periods
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Independent ContractorTony Jefts, Llc 2004 - 2004Delivered several projects as an independent consultant for customers like Brown University and Dana Farber. - Performed business analysis and requirements gathering sessions with primary customers and end users- Delivered scope and project estimates- Full-stack development and delivery of multiple web-based applications from inception to customer acceptance
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Project ManagerTallan, Inc Aug 2002 - Aug 2003Hartford, Connecticut, Us· Stage Stores, Inc. - Led team of five developers tasked with the development of the Stage Stores Vendor Management System, including real-time operational and analytic reporting as well as interfaces to legacy systems.· Ethicon, Inc., A Johnson and Johnson Company - Responsible for the analysis, requirements gathering, technology selection, design, and implementation of a pilot physician data warehouse to aid in trending and gap analysis. · EMC Corporation - Designed and implemented large-scale automated storage replication, backup, and restore strategies for several major EMC clients. -
Technical LeadTallan, Inc Jan 2000 - Aug 2002Hartford, Connecticut, Us· Stage Stores - Designed and architected a large-scale enterprise data warehouse for a large retail chain including sales, inventory, purchase order, and promotion data. Led a team of engineers to implement, test, and deliver the final solution.· Pepsi Bottling Group (PBG) - Led the architecture, technology specification, implementation, and overall testing and performance of several large-scale J2EE intranet and framework initiatives. Developed and led extended classroom training program for PBG IT staff.· Aventis Pasteur - Led the architecture, technology specification, implementation, and overall testing and performance of several projects in the areas of Palm development and data warehousing.
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Software DeveloperTallan, Inc Jan 1999 - Dec 2000Hartford, Connecticut, Us· PR Newswire - Responsible for the design, development, and documentation of an online news service using Weblogic Application Server, J2EE technologies, and IBM MQ Series; Designed and developed common centralized database, data entry application, and search tool for media content derived from multiple media information sources; Migrated existing Fax on Demand application to use J2EE components developed for online news services.
Tony Jefts Education Details
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Binghamton UniversityComputer Science
Frequently Asked Questions about Tony Jefts
What company does Tony Jefts work for?
Tony Jefts works for Topcoder
What is Tony Jefts's role at the current company?
Tony Jefts's current role is Head of Topcoder.
What is Tony Jefts's email address?
Tony Jefts's email address is to****@****ail.com
What is Tony Jefts's direct phone number?
Tony Jefts's direct phone number is +131737*****
What schools did Tony Jefts attend?
Tony Jefts attended Binghamton University.
Who are Tony Jefts's colleagues?
Tony Jefts's colleagues are Alphy Emmanuel, Nilanjan G., Shubham Kumar, Tft Organization, Dian Fachri, Nilesh Meena, Kiley Stanulis.
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