Tony Saunders Email & Phone Number

Brooklyn, New York, United States

Program Manager for CAMBA's IT Department, chiefly responsible for network infrastructure and supervision of a team of two Network Administrators. Additional responsibilities include, but are not limited to:Day-to-day:- Active Directory- Server infrastructure- Firewall, switch, and wireless access point management- Domain controllers- DHCP- DNS- Antivirus- Windows updates- GPOs- Software updates- Agency surveillance infrastructure- Virtual environment (HyperFlex/VMware/Hyper-V)- Airwatch (MDM for cell phones)- Intune (MDM for laptops)Site setup:- Site surveys- Design and implementation- Coordinating with architects and development companiesHardware installation:- Server racks- Switches- Firewalls- Patch panels- Network lines- Access points- IP cameras

Brooklyn, New York, United States

Network administrator for large New York City-based non-profit, responsible for maintaining and managing network infrastructure across 90+ sites.Core technologies:- Meraki firewalls, switches, and access points- HP ProLiant servers- Hyper-V- Windows Server 2012r2, 2016, and 2019- Meraki MDM- Cisco AMP- Cisco Umbrella

Brooklyn, Ny

Head of IT, oversaw operations at three locations in Brooklyn.Was responsible for managing company’s IT infrastructure, including, but not limited to:• Active Directory• Antivirus and spam filtering (McAfee/VIPRE/Barracuda)• Cisco phone system (including voicemail and Jabber).• Corporate backups (Veritas Backup Exec)• DNS (GoDaddy and Cloudflare)• Email (Exchange 2010 & Office 365)• Network surveillance equipment • Virtual environment (VMWare 6.5 and Dell EqualLogic)• WiFi infrastructure (Cisco WLC 8.9)Supervised company help desk (Zendesk) with a staff of two system administrators, responsible for providing desktop support to workforce of approximately 400 employees.

Greater New York City Area

Was responsible for providing technical support to approximately 400 users.TECHNOLOGIES AND CONCEPTS:• Active Directory• Adobe Photoshop• Cisco Technologies• Cisco Unified Call Manager• DHCP• DNS• FTP• Group Policy• LAN/WAN• McAfee• Microsoft Exchange• Microsoft Office• NAS• Network surveillance administration• Printer management and repair• Port forwarding• Reynolds and Reynolds• Switching/Routing• Symantec• TCP/IP• Troubleshooting• VMware• VoIP• Windows Server• Windows and Mac OS

Greater New York City Area

• Designed and oversaw complete overhaul of BDC service department infrastructure • Orchestrated strategy for capitalizing on good surveys to increase scores across social networks• Managed complaint handling process across nine different departments• Delegated workload systematically to expedite customer complaint life-cycle• Raised company Better Business Bureau grade from 'F' to 'B'• Monitored CSI scores for all four franchises. Took action to improve scores where necessary• Created database that monitors KPI's for all staff under supervision• Analyzed, adjusted and signed-off on payroll for employees under supervision on a weekly basis• Wrote and proof-read content for company websites• Supervised team of over twenty employees

Greater New York City Area

• Developed and implement new methods for assessing employee performance• Produced daily performance reports that were geared toward future training and coaching• Audited live chat conversations as well as work notes of phone representatives• Provided detailed feedback to departmental managers about where staff can/should be improving• Conducted one-on-one coaching sessions as part of employee performance review• Mentored all new hires through meticulous on-boarding process, for all positions within department• Held training sessions for current employees when new procedures and practices are put in to place• Performed re-training of employees as part of disciplinary process• Strategized ways to decrease turnover. Promote positive reinforcement and intense coaching• Coordinated with Video Operations Manager to produce a catalog of new training videos• Conducted interviews as part of initial screening process for applicants

Greater New York City Area

• Took orders and handled general inquiries via phone, e-mail and in person• Organized team operations in order to execute large catering events• Helped design and maintain local area network and POS database of restaurant• Conducted interviews and supervised training of new employees

London, United Kingdom

• Planned and participated in catering events at high profile venues such as Buckingham Palace• Was in charge of leading and recruiting teams of staff for large banquet-style dinners• Collaborated with clients regarding meticulous preparation for large events

London, United Kingdom

• Adjusted consumer information within company database for thousands of practitioners• Met strict deadlines for practitioner directory updates• Communicated with consumers regarding revisions to practice information

American History And Politics, American/United States Studies/Civilization

Erasmus Year Abroad