Tony Jest Email & Phone Number

Reading, England, United Kingdom

After just a day of face to face training, I quickly picked up the intricacies of Taxi, Private Hire and School Transport driver licence new grants and renewal applications. • Intensive use of Civica to keep a strict audit trail of all aspects of applications.• Completely cleared all outstanding applications, 369 loaded to date.• Since 9th May I have loaded all driver applications, releasing team members to clear other backlogs.• Set up continuous process improvement with standard emails, responses, checklists & links.• Built a range of personal tools to cut out the inherent risk of mistakes from double keying.Typical process stages for Applications:a) Load Applications into my custom Excel cross checker for internal consistency of addresses, dates, names and issue numbers. Check all supporting driver documents are to required standards.b) Checks as required with DVLA, HMRC tax and DBS via East Midlands Shared Services, also Right to Work from gov.uk or Home Office.c) Construct and send a standard “Chase” email for missing items and to correct inconsistencies.d) Check and load driver responses for missing items.e) When all is in place issue renewals or invite new drivers to Grant interviews, then order badges.f) Maintain housekeeping: home and email address changes, Medical expiries, suspensions, renewals.Unsolicited driver thanks: “very fast response”, “you are a star”, “really appreciate, thanks so much”.

Reading

Short-term contract in the Defence IT Infrastructure divisional PMO, worked with 8 others on a diverse range of projects. I quickly got to grips with a variety of tasks:• Using the NGB procurement system I raised Purchase Requisitions, got POs issued and approved Invoices for payment. I streamlined this work by analysing previous purchase history to create a standard bill of materials for new sites.• Amalgamated Site-wide test reports into a Customer Summary clearly detailing the full range of work completed.• Trained a new starter to process travel requests for the UK and Europe: Hotels, Flights, Trains, Car Hire & Ferries.• Resolved training issues by creating a comprehensive onboarding guide and work instructions. Divisional management noted that the new starter "hit the ground running".• Set up a Ticketing system for PMO requests to enable visibility, prioritising tasks and work transfer when out of office.• Ran Daily and Weekly online MS Teams project progress meetings and compiled reports for management, noting minutes and actions.Built excellent working relationships with staff in Procurement, Design and Finance, plus suppliers.

Home Worker: Reading, United Kingdom

Key reports and Data analysis: Swiss Multinational $60 million a year LAN, WAN transformation & maintenance. Direct report to 3 Program heads managing 260 staff. Comfortable with weekly customer contact with a most demanding and aggressive customer: face to face meetings at Swiss customer & program HQ, customer Network centre Poland, liaison at BT Budapest. Monthly Service Levels and Credits“The most complicated set of requirements ever seen”. ABB threat to declare contract default: called to emergency meeting at Krakow customer network centre. I led contract requirements analysis, report design & implementation. Got customer sign off for reports on 2,700 Service Levels at 864 sites in 104 countries. Calculated and reported Potential, Immediate & Annulled Service Credits, maintained 12 month Dashboard of tables and charts with trends.Service desk ServiceNow ticket Analysis: Reduced BT breaches by 72%, Credits by 76%.Track Transition and Transformation from program start.Designed weekly data capture form for Project Managers, tracked work break down tasks at 864 sites. Merged files into data for dashboard showing trends, predicting completion.

Home Worker: Reading, United Kingdom

Revamp and enhance customer change request quote tool.Used by UK and Hungary Quote Project Managers to price and generate Proposals,tool feeds P&L tracking. In 2019 10% extra revenue generated from 1900 accepted quotes.Revamp and enhance Service Desk ServiceNow Pipeline report tool.Track resolution of up to 2,000 customer tickets per month by 40 Service Desk staff.A staggeringly complex tool simplified & enhanced: 45 minutes daily analysis down to 26 seconds.Manage Cisco hardware maintenance renewals.Cisco claimed 24% of 18,000 devices uncovered. Careful analysis of BT records clearly proved this was 91% wrong. Closer relationship from many meetings achieved cotermination (big Cisco and BT advantages).Configuration Management Database accuracy reportsAnalyse contractual requirements, design & implement Reports.Cross check 5,000+ devices 24,000 attributes between BT database and online scan.Sure and steady 18 months progress improved matches from 39.5% to 92%.

Self-funded 12 month sabbatical with my wife as volunteers for our church in West Africa. Worked in Sierra Leone, former British colony recovering from civil war and “blood diamonds” tragedies.Trained local leaders how to effectively serve their congregations, our challenges were: no paid clergy, some “big boss” style leaders, overcoming male dominated society prejudices, encouraging women leaders.Ebola brought our work to an abrupt end, returned to UK with a greatly changed outlook on life,I enjoyed getting straight back to less complex paid work!

Home Worker: Reading, United Kingdom

LAN & WAN transformation: Captured requirements from Programme management leads, Architect and delivery team. Designed & set up data capture & reports tracking and scheduling work. Gave a clear overall forecast, with schedules so work peaks could be smoothed.

Fleet, Hampshire, United Kingdowm

Worldwide Cisco Transformation: close liaison with Program Delivery Director & senior managers.Trained Indian resource to use BT Procurement systems, processes for minutes, actions & reports.Created a site progress Excel file: sophisticated line graph clearly showed forecast completions, calmed customer program manager’s fears, before graph he thought BT was falling badly behind.

Fleet, Hampshire, United Kingdom

Swiss Multinational Networking contract raised 1,000 POs a year worth $30m across 50 countries.Drove down average PO issue time from 27 to 8 working days. Improved delivery timescales, customer satisfaction, reduced escalations and faster bills.Internal audit noted ‘best practice’ improvement to share with other Global Outsource Contracts.

Fleet, Hampshire, United Kingdom

• Tight supervision for 126 purchase Orders worth over £9m on £15m pa Openreach project.• Managed offshoring of 9 FTEs on a large call centre infrastructure program.• MoD Programs: successful £6m project Bid Manager, strict defence standard change proposals.• On £10m data capture 4 man management team: 8 teams, recruited and trained 32 contractors• Work for: Kent County Council, Parcel Force, MoD Northwood and MoD Whitehall.