• Support the Full Cycle Recruitment process for 4 national properties within the Westgate Resorts portfolio.• Work closely with Department Heads to analyze, develop and forecast staffing plans based on year round and seasonal occupancy.• Conduct regular follow-ups with managers to determine the effectiveness of recruiting plans and implementation.• Conduct pre-screen interviews and schedule interviews for hiring managers and executives.• Conduct group style interviews and act as a sounding board for hiring manager during the selection process.• Source, review, and track applicants and positions in the Smart Recruiters applicant tracking system.• Coordinate and follow through with Recruiter, Hiring Manager and Team Member Services to ensure on-boarding process is completed in a timely manner.• Manage various creative and technology based projects from inception through execution and sustainment.

• Directly lead a dynamic team of Cast Members who operate 3 different attractions/areas of Futureworld at Epcot.• Coordinate and partner with area leadership as well as maintenance technicians to ensure attraction efficiency and show readiness.• Continually motivate through transformative leadership and positive reinforcement using incentives and recognition to improve Guest Service and Efficiency.• Adjust operational layout to meet labor goals while continually improving the Guest experience.

• Recruited and interviewed a weekly average of 60 applicants.• Supported all Guest facing Parks & Resorts lines of businesses.• Ensured compliance with hiring regulations and eligibility.• Reviewed applications utilizing Kenexa Talent Management software to source right-fit talent.

• Checked in and checked out Guests for their reservations.• Provided Deluxe level service by assisting with Guest needs in a high volume and fast paced environment.• Posted room charges, adjustments, rebates, and assisted Guests with billing questions.• Modified room arrangements and reservations to help best accommodate the Guests throughout their stay.• Ran reports overnight to assist the day shift Cast with Guest and Resort information.

• Licensed in the state of Florida to sell property and casualty insurance lines. • Performed an average of 500 Cold Calls per month to gain leads and offer commercial insurance, generating an average of $60,000 in revenue monthly. • Created content on the agency's Facebook and Twitter accounts. Analyzed data to increase flow to the agency's website and social media accounts. • Created and maintained the customer relationship management database.

• Directly communicated with students and prospects regarding various internship opportunities and general questions.• Facilitated on-boarding for incoming interns.• Ensured compliance with hiring regulations and eligibility.• Created and managed multiple databases to ensure smooth arrival and transition of interns.

• Directly led 28 Spanish speaking sales and service agents who generated an average of $323K per month in revenue.• Identified and removed barriers by leveraging coaching and development plans to strategize short and long-term initiatives.• Inspired and developed agents using relationship building, innovative techniques, technological integration, and by facilitating weekly team meetings to drive community and revenue goals.• Reviewed metrics and reports with Senior Leadership to ensure labor and workload were evenly distributed to continually improve the Guest experience.• Composed and facilitated annual performance reviews.

• Assumed Area Manager on Duty role by being the direct contact for all Guests and Team Members. • Directly led a team of 58 Attractions Team Members including 6 front line Team Leaders.• Coordinated, partnered, and prioritized with Technical Services, Facilities, Park Services, and ADA Compliance teams to ensure show quality and the guest experience was maintained to the highest standards.• Continually motivated through transformative leadership and positive reinforcement through incentivization and recognition to improve Guest Service and Efficiency. • Adjusted operational layout to meet labor goals while continually improving the Guest experience.

• Managed and maintained all facets of daily store operation within the Wizarding World of Harry Potter and Marvel Super Hero Island• Led multiple units at any given time of day including vendors, carts, food prep and candy shops• Implemented and continually motivated the team using incentives, rewards, and recognition resulting in increased positive Guest interactions and increased sales• Monitored hourly sales performance and made adjustments to staffing, inventory, and store layout in order to increase revenue to meet and exceed sales goals• Ensured profitability of the locations; ending the fiscal year being one of the few units “in the black” • Performed operational duties including issuing starting banks, providing change, performing audits, completing end of day process resulting in handling thousands of dollars per day• Completed daily safe audits of over $75,000 cash at multiple locations• Assigned tasks and monitored performance to ensure policies and procedures were being followed• Lead shift meetings providing daily sales goals in support of revenue plan• Assisted with inventory control and loss prevention though • Worked with the Visual Design team to asses traffic flow and merchandise placement in each location on a daily basis• Assisted with stocking locations to ensure adequate stock levels for our guests• Worked to transfer merchandise to and from other locations in order to assist with adequately distributed product per unit• Took on Cash Register duties as needed to assist with guest flow and efficiency in the store location

• Held the position in both a seasonal and full-time capacity.• Reviewed an average of 175 applications weekly through KRONOS talent management system.• Recruited and interviewed an average of 60 applicants per week resulting in an average of 30 hires.• Directly supported Attractions Operations, Entertainment, Park Services, Guest Services, HealthServices and Blue Man Group.• Processed new-hire paperwork in the data entry and tracking system.• Administered and maintained the Team Member Referral Program processing approximately 200individual orders of complimentary park tickets per month.• Administered and maintained all internal and external job website postings.• Reviewed and resolved an average of 10 “No-Rehire” status applications weekly for former TeamMembers.