Tony Chan work email
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Tony Chan is a People, Projects, Life, Yoga and Life as a project thru Yoga at Light of Yoga Limited. He possess expertise in product management, business analysis, crm, management, banking and 38 more skills. He is proficient in Japanese and French. Colleagues describe him as "Tony invited me to share about Mindfulness at Work, at a senior leadership meeting he & his team organized. He is a clear-minded, well-coordinated, communicative and responsive person to work with. We customized the talk's content based on the needs of Glory's senior leaders, and he was clear and concise about what was needed, yet gracious and open-minded about what I was offering. In the months leading up to the event, he covered all bases through regular communication… Show more" and "I worked with Tony as his counter part on the QAD ERP implementation project. Tony is an energetic and result oriented professional and also a great project manager/Coordinator. Tony managed the ERP implementation project and successfully completed the same on time and first time right. Tony is a potentially productive resource and is an asset to organization. Working with Tony was fun and a great success. "
Light Of Yoga Limited
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FounderLight Of Yoga Limited Apr 2022 - PresentBeitou District, Taipei City, TaiwanAfter leaving my Corporate life and spending a few months exploring my beautiful home country Taiwan, I decided to set up my own business to promote Iyengar Yoga to people in Taiwan, both through the studio in Beitou and also online efforts. Come practice with us!
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Service Project And Technology DirectorGlory Global Solutions Apr 2015 - Jun 2021SingaporeManage and support Service improvement initiatives through the use of technology and best practicesProvide internal consulting and facilitate workshops to identify root causes for complex business problems and implement changeDevelop and implement global policies for Service to improve our Service delivery quality and customer experiencePromote use of formal Project Methodology and establishment of Project Management OfficeProject managed QAD ERP implementation for Glory India, leading a team consisting of local specialists and solution provider to bring automation and efficiency improvementsDesign, coordinate and facilitate global Service leadership meetings for strategy and leadership developmentDesign global marketing collateral for Service to tell the stories of our peopleRepresent Service team globally on the Information Security Council to help shape the company's overall data protection & information security strategies and guard the company's interests -
Global Service Programme Director, SolutionsGlory Global Solutions Jan 2014 - Mar 2015SingaporeLead and participate in service improvement and delivery initiatives in the Asia Pacific region and globallyAct as the conduit between regional offices and the global service team to create business synergies and reinforce policy programsAssist with the improvement of Service Key Performance IndicatorsProvide consultancy support and facilitate workshops for Sales and Service activitiesCoordinate regional and global team meetings for Service business review and improvement initiativesAchievements to date:- Successfully coordinated a global event for the Service Leadership team in Nagoya Japan for a Toyota factory tour and workshop on Continuous Improvement efforts with the guidance of our guest speaker Jeff Liker, industry expert and author of the Toyota Way- Delivered the ERP vendor selection and project planning for one of our growing Asian businesses
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Service And Solutions Director, Australia And New ZealandGlory Global Solutions Jun 2012 - Dec 2013Sydney, AustraliaResponsible for the service and solution project delivery to our customers across Australasia to optimise their cash handling processes and enhance their in-branch customer experience.Manage a team of professionals across the following service management areas:- Field Service - Technical Support- Contact Centre- Initiatives and projectsProvide consultative services to customer implementations and solution planning.Provide Pre-Sales support for bid management and identification of new opportunities.Provide guidance and management for internal process improvement initiatives.Liaise with regional and global teams for solutions delivery and design.Act as the escalation point for service quality and incident management.
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Solutions Project Director - Australia And New ZealandTalaris Oct 2011 - Jun 2012Sydney, AustraliaResponsible for the solution design and implementation for Talaris's leading-edge cash management solutions for customers particularly in banking across Australia and New ZealandSupport sales team for initial solutions pitching and RFP responsesDeliver internal training on Talaris's software integration and product monitoring solutions
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Senior Manager Acquiring Product ManagementNational Australia Bank Nov 2008 - Oct 2011Sydney, AustraliaManage the product portfolio of EFTPOS terminals including profitability, enhancements, escalation, support, and product training across all segments and areas in Australia.Continuously improve product offerings based on customer feedback and market intelligenceAct as the contact point for institutional account managers and transactional specialists to promote product sales, deliver tender responses, and resolve customer issuesLead process improvement and expense saving initiatives using 6 Sigma and Lean methodsLiaise with external partners including Visa, MasterCard, Keycorp Services, Corporate Express, and design agencies to negotiate contracts and achieve business objectivesLaunch Contactless Payments using MasterCard PayPass at MCG (Melbourne Cricket Ground) and many other leading merchants for broader acceptance and merchant promotion -
Manager Transaction Products For Product Development TeamNational Australia Bank Jan 2008 - Nov 2008Sydney Area, AustraliaProject manage product implementation and enhancements for Transaction Banking Products including Corporate Payables and Receivable solutionsConduct workshops to elicit and document business requirementsDevelop test plan and cases and manage its executionWork with institutional account managers to launch new solutions to the market
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Business Initiatives ManagerCitibank Australia Nov 2006 - Jan 2008Sydney, AustraliaManage credit cards system enhancement requests and projects by collaborating with Senior Management, Marketing, Legal, Compliance, Operations and Technology teams Manage and implement communications strategy to Citibank Credit Cardholders to fulfil Compliance requirements while balancing Marketing objectivesLiaise with external vendors including bureaus and design agencies to implement communications, manage collateral stocks, and perform process re-engineering tasks -
Business Analyst For Product, Process And Projects Team In Consumer LendingCitibank Australia Feb 2006 - Nov 2006Sydney Area, AustraliaManage and deliver projects and system enhancements to achieve business goals for Consumer Lending’s products including Personal Loans and Ready CreditWork with product, marketing, technology, and compliance teams to elicit and document business requirements and identify gaps between business goals and project deliverablesPlan and participate in change management initiatives including communication plans to ensure effective project execution among stakeholders and affected usersDevelop UAT strategy and design test cases to ensure coverage of functional specification and business requirements while balancing business priorities and project schedule
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Project Manager For E-Solutions, Cash Management, And Electronic Banking ProductsCitibank Oct 2001 - Jun 2004Taipei, TaiwanManage end-to-end development of e-Solutions online payment and financing products Liaise with internal Citibank customers including Sales, Products, Implementation, Operations, Auditing, and Quality Assurance departments, and external customers including Citibank’s Corporate customers and software vendors to suit business needsManage delivery of online web solutions to Citibank’s corporate customers and work closely with them for their business rollout activities to promote the solutionsManage delivery of Citibank Electronic Banking software and CitiDirect Online Banking to Citibank’s corporate customers for their installation, configuration, training, and supportServe as the 1st-line helpdesk representative of Citibank Electronic Banking and CitiDirect Support Hotline to assist client’s inquiries and troubleshootingEngage in the development of data-processing programs using Microsoft Visual Basic and custom reports in Citibank Electronic Banking software to achieve clients’ needs
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Lotus Notes Software Developer And Team LeaderNando Technology May 1996 - Aug 2001Taipei, TaiwanManage development of office automation and workflow products and projects for clients using Lotus NotesBuild Intranet applications including company portal, lunch-ordering system, meeting room reservation system, and knowledge sharing databases based on Lotus NotesProvide consulting services to Etron Semiconductor Inc. for the deployment of Lotus NotesManage the Knowledge Management project ‘VCE’ (Value Creation for Engineers) with Arthur Anderson Consulting for Applied Materials based on Lotus Notes/Domino Transfer skills by trainings for R&D team after attending seminars in US and TaiwanImplement training programs and standardised procedures for Hsinchu branch office to ensure a smooth transition after its acquisition
Tony Chan Skills
Tony Chan Education Details
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Macquarie University - Graduate School Of BusinessMba -
Master Of Information Technology -
Chartered Management Institue - Institute Of ConsultingCertificate In Management Consulting Essentials
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Ilx GroupMsp (Managing Successful Programmes) Foundation And Practitioner
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Ilx GroupPrince2 Practitioner Certified
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Bachelor Of Science In Computer Science, Minor In English
Frequently Asked Questions about Tony Chan
What company does Tony Chan work for?
Tony Chan works for Light Of Yoga Limited
What is Tony Chan's role at the current company?
Tony Chan's current role is People, Projects, Life, Yoga and Life as a project thru Yoga.
What is Tony Chan's email address?
Tony Chan's email address is to****@****ons.com
What is Tony Chan's direct phone number?
Tony Chan's direct phone number is (800) 527*****
What schools did Tony Chan attend?
Tony Chan attended Macquarie University - Graduate School Of Business, Macquarie University, Chartered Management Institue - Institute Of Consulting, Ilx Group, Ilx Group, National Chengchi University.
What are some of Tony Chan's interests?
Tony Chan has interest in Animal Welfare, Science And Technology.
What skills is Tony Chan known for?
Tony Chan has skills like Product Management, Business Analysis, Crm, Management, Banking, Credit Cards, Team Management, Payments, Stakeholder Management, Pre Sales, Program Management, Change Management.
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