• Maintained and signed-off SOX compliance on a quarterly, semi and annual basis. • Ensured all telecommunication equipment including WAN circuits were fully operational.• Developed and complied with operational policies and procedures.• Maintained hardware inventory controls in order to ensure 100% data-centre uptime.• Performed semi-annual simulated data disaster recovery process in order to ensure adequate protections are in place.• Participated in projects and initiatives related to updating network infrastructure, implementing new technologies, and extending the network to new facilities or site expansions.• Monitored tasks progress and due dates, escalate potential problems early and communicated them effectively to stakeholders and senior management.• Pro-actively communicated with clients to understand customer business requirements and worked closely with other teams, vendors, and service providers to design and implement network solutions.• Acted as a resource for colleagues with less experience, mentoring and suggesting more efficient work approach.• Researched, recommended and implemented network enhancements that improved systems reliability and performance.• Managed and administered Windows systems. Performed periodic maintenance and provided technical support.• Maintained MS Exchange Server. Performed troubleshooting, provided resolutions for server problems and administered user-accounts’ mailbox.• Maintained the timely back-up of important data and management resources.• Led enterprise wide hardware/software installations; oversaw major server upgrade/expansion project that improved network access protection, terminal services and network performance and integrated new technologies into existing data-centre environments.• Rectified many issues by instituting best practices in system log analysis, backups, network operating centre security, user account/permissions management and systems/software auditing.

• Pro-actively provided desktop and server support to the business units.• Maintained network operations.• Monitored, maintained, and document network infrastructure.• Performed trouble-shooting and technical support activities and serve as an escalation point for complex network problems.• Investigation, root cause analysis, and coordination of internal and external resources in order to resolved issues in a timely manner.