Tony Le Email & Phone Number

Landstuhl, Germany

* Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)* Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations* Monitor performance and ensure system availability and reliability* Monitor system resource utilization, trending, and capacity planning* Provide Level-2/3 support and troubleshooting to resolve issues* Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure* Select and implement security tools, policies, and procedures in conjunction with the company’s security team* Liaise with vendors and other IT personnel for problem resolution

* Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)* Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations* Monitor performance and ensure system availability and reliability* Monitor system resource utilization, trending, and capacity planning* Provide Level-2/3 support and troubleshooting to resolve issues* Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure* Select and implement security tools, policies, and procedures in conjunction with the company’s security team* Liaise with vendors and other IT personnel for problem resolution

Vienna Va

•Provide Engineering assistance in the management of Help Desk related issues in production•Solid understanding of UNIX (HP/UX) and server technologies including experience with traditional software delivery and application installation processes and configurations•Works directly with IT teams for implementation and configurations of both client desktops and servers•Provides IT system support, administration and maintenance for all Development and Testing environments related to AHLTA•Provides System Engineering Analysis for the review of system design specifications• Support direct communication and collaboration with ALL members of the Team, including issue management support, clarification and prioritization of tasks and milestones, reports and Integration schedules.• Provide Engineering support to Tier 3 Help Desk for troubleshoot during product implementation and sustainment activities.• Solid understanding of Microsoft Windows desktop and server technologies including experience with traditional software delivery and application installation processes and configurations.• Solid understanding of UNIX and RedHat server technologies including experience with traditional software delivery and application installation processes and configurations.• Provides IT system support guidance and collaboration for all administration and maintenance for all Development, Integration, Performance and Testing environments events related to AHLTA.• Provides System Engineering Analysis for the review of system design specification and installation documents.• Integrate with Product teams during SDLC to ensure best practices are planned and maintained to support efficient task schedules.

Mclean Virginia

ResponsibilitiesDeveloping system, application, security, and network configurations (including network and domain migrations and upgrade paths)Recommending new technologies and solutions to proactively support the clients’ environmentTesting and evaluating network systems to eliminate problems and make improvementsDetermining products and services that best fit customers' needsRecommending and building systems and efficiencies for end-user and overall client site support both remotely and on-siteProviding tier-three support for Help Desk Technicians and assist in their training and educationLocal travel to client sites required as needed

Mclean Virginia

Service, maintain, trouble-shoot over 400 work stations in 7 different offices• Perform systems OS, physical workstation and network setup; occasional relocation of equipment• Perform individual systems and network upgrades, per assistance with contracted Net Administrator• Maintain and configure Polycom VOIP System, setup phones for agents and staff accordingly• Maintain all equipment inventory between all offices, phones, computers and printers• Respond to agent requests on repairing and troubleshooting through a telephone help desk• Setup email forwarding, receiving and migration of email boxes and data with exchange server• Build and order new systems to replace older ones. (e.g., OptiPlex 360 to 780)• Maintain an access control system for all new and existing employees• Support the installation, maintenance, and modification of storage area networks and computing systems• Responsible for the evaluation and recommendation of the new hardware and software• Assist Net Administrator in resolution of hardware, software and system issues of the network• Analyze performance of the system, to ensure performance objectives are met and availability of therequirements

Ashburn Virginia

Maintained over 30 workstations; imaged and reimaged them accordingly to the class that was in sessionMaintained servers security and updated serversCreated maintenance reports for tracking of server maintenance and updatesMaintained and configured Avaya VOIP systemsResponded to customer inquiries on tests and classes, then directed them to the proper destinationProvided hardware and software setup for all classes that were heldMaintained the network security and network connectivityCoordinated, tracked, and maintained inventory, including software and documentation upgrades, distributions, and licensesHanded out and maintained book inventory for all classes

Received and distributed all incoming and outgoing mail to each secretarial quad and Attorneys officePrepared domestic and international mail accurately with correct postage and appropriate formsMaintained a log for all packages for incoming and outgoing messenger deliveriesReceived and processed pouches from other firm locations (e.g., New York, London, Hong Kong)Processed outgoing deliveries with various courier vendorsProvided best shipping alternatives to clients with most the cost effective methodProvided messenger service to outside locationsAssisted firm employees, clients and vendors with various projects (e.g., prepared, copied, and organizing legal documents in the appropriate locations, also coordinated files going to the SEC and DOJ)Assisted firm employees/clients with parking stickers/tokens and stampsMaintain a daily database of FedEx, DHL, UPS shipments

Dc

Responded to customer inquiries concerning support requests, systems status and network connectivity• Reported problems through proper protocols and made suggestions for improvements; escalated to orconsult with senior staff when a solution is unclear• Coordinated, tracked, and maintained inventory of all company hardware, including software anddocumentation upgrades, distributions, and licenses• Worked closely with firm departments and vendors to negotiate service contracts and coordinate thedelivery and return of evaluation products• Worked in demanding environments with high attention to detail• Severed as the liaison between technical and non-technical professionals at all

Responsible for credit card and cash transactions made by the customersResponsible for balancing register sheets on a daily basisReconciled credit card and cash transactions

Provided contributions for improvement of classes and class structure Provided Martial Arts Instruction for children and adults of all ages Prepared contacts and payment schedules for Martial Arts lessonsProvided administrative recordkeeping of training and day-to-day business receipts and expendituresPerformed bookkeeping procedures (e.g., maintained financial records of students and payments)

Bs, Information Technology Security

Activities and Societies: FCA, VSA, Flag Football

High School Diploma

Education record