Radical empathy: an obsession with looking beyond the obvious solution to find the right solution for users. It sometimes challenges teams, programs, and processes, but it’s never performative. My journey into conversation design started with a vision that Amazon Alexa & Google Home would be the next great way to order food. At the time, I was focused on investor relations and building an enterprise sales pipeline. Little did I know that designing the experiences would open a world of challenge, creativity, and fulfillment.Overview: Conversation Design Lead for many very successful production enterprise bots (chat & voice) @ UHC. Experience in NLU training, disambiguation, & expansion, UX design, UX research, customer success, stakeholder management, sales, business development, rapid prototyping, bot tuning, conversational copywriting, bot persona, APIs, multi-modal bot design, system prompting & Gen AI repair flows. I’ve used everything from no code to highly-technical conversational platforms. I’m particularly interested in conversational AI programs at the intersection of Gen AI & NLU in highly regulated industries.I build foundations for success in bot programs.Feel free to reach out if you are building something new or feel like your conversational AI team could benefit from someone willing to ask hard questions.
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Senior Conversation DesignerVanguardHouston, Tx, Us
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Conversation Designer | Nlu EngineerUnitedhealth Group Sep 2022 - PresentUsImproving access to healthcare for hundreds of millions of people.Led design for many voice & chat bots in 2024, including the largest voicebot launch in UHC history.Equal split of work between voice & chat bots. Consistently delivering & tuning experiences that surpass expected performance metrics.Discovered creative workarounds where API shortcomings would have put us behind by multiple quarters at great expense.Many enterprise multimodal bots performing successfully in production. Transitioned formally from Optum to UnitedHealthcare in March of 2024.Would say more but NDAs. -
Conversational Ai ConsultantConversation Design Institute Sep 2021 - PresentAmsterdam, North Holland, NlConversation design consultant for CDI's enterprise clients. AI Training/NLU management.Process improvement. -
MentorWeve Acceleration 2018 - PresentNew York, UsConversational AI * FoodTech * Payments * Partnerships * (previously NUMA New York) -
Conversation Designer/Ai TrainerJohnson & Johnson Sep 2021 - Oct 2022New Brunswick, Nj, UsCurrently collaborating with the global content team in defining strategy, business use cases, & improving the performance of a web-based AI Assistant (supporting 130,000 stakeholders globally). Responsible for designing & training complex, multi-turn dialogues, documenting best practices, & training the internal team on how to sustain a successful conversational AI program. -
PartnerFood|Health Tech Startup Aug 2020 - Oct 2021Personalized nutrition app for people with allergies. Branding, primary UX researcher (200+ surveys & interviews), enterprise client pipeline development (grocery/restaurant/health), investor relations.
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Co-FounderAd Salience Jul 2019 - Jun 2020Founded a startup to help marketers determine the best version of their ads using AI/ML.Highlights:– Decreased cost of conversions (for trial clients) by 10–50X– Decreased cost of A/B testing by 150X.During our seed fundraising campaign, the Covid-19 pandemic struck, straining our access to capital and business development. At that point, my business partner and I made the difficult decision to shut down operations. It was a good run.
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Contract: Head Of RestaurantsJetson Jan 2019 - Jun 2019New York, Ny, UsHelped multi-modal platform with product roadmap, sales pipeline and capital. -
ConsultantSelf-Employed Oct 2017 - Dec 2018Specializing in marketing strategy and strategic partnerships for early stage startups.
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Ceo/Co-FounderJoinmunch.Com Aug 2014 - Oct 2017- JoinMunch is custom branded online food ordering software that is suitable for restaurants & franchises from 1 to 1000+. - Created a subscription-based, personalized, online food ordering technology platform integrated directly into restaurant websites, Facebook pages and mobile solutions. - Our two-person founding team bootstrapped the startup from 2 to over 200 restaurant clients who have collectively done over $12M in sales with current system-wide orders exceeding $900k/month.- Responsible for business development; product management, strategy, and design; sales; client relationships and support; lead generation; qualifying strategic partners for growth opportunities; KPI analysis; digital media management and creation; troubleshooting and crisis management; hiring and training a team of freelancers (engineering, design, data-entry); extensive documentation creation; and, enterprise client management.- In-depth knowledge of online payment ecosystems and pricing; restaurant industry services; restaurant business models, including food and operating costs, city regulations, and marketing methods; and, client payment distribution.-Acquired in October of 2017.
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Ceo/Co-FounderMyfoodnow.Com Oct 2011 - Sep 2017- Social online food ordering platform based in NYC. Pivoted to JoinMunch in August of 2014.- Develop, test and improve product which includes social communities, menu photos, live feeds, website integration and flexible order fulfillment.- Built MyFoodNow from zero clients to 200+ clients in the NYC area through constant networking, online and offline; increased monthly revenue to profitability. -Acquired in October of 2017.
Tony Ramos Skills
Tony Ramos Education Details
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Oklahoma City UniversityVocal Performance -
University Of North TexasOpera
Frequently Asked Questions about Tony Ramos
What company does Tony Ramos work for?
Tony Ramos works for Vanguard
What is Tony Ramos's role at the current company?
Tony Ramos's current role is Senior Conversation Designer.
What schools did Tony Ramos attend?
Tony Ramos attended Oklahoma City University, University Of North Texas.
What skills is Tony Ramos known for?
Tony Ramos has skills like Marketing, Web Design, Restaurants, Food, Menu Development, Business Cards, Entrepreneurship, Start Ups, Social Media Marketing, Seo, Social Media, Online Advertising.
Who are Tony Ramos's colleagues?
Tony Ramos's colleagues are Sherry Olson, Arti Dawar, Vijay Thirunavukkarasu Pmp, Psm, Sa, Popm, Itil, Luiz Hals, Manipal Singh, Sarah Bauman, Abimbola Shadare.
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