Tony Thanh Email and Phone Number

- Using Opera Management System (V5 and Cloud) to perform check-in and check out tasks.- Provide all information about the facilities, operation hour, area and venues and promote services- Review arrival lists and prepare registration card for the next day to welcome guests in a professional and friendly way- Record all the information and request of guests in house and - Record information in the logbook daily- Answer and direct phone calls in a polite and friendly manner - Keep detailed and accurate records of visitor requests and of calls received- Review, and update VIP arrivals to welcome accordingly friendly and professional- Coordinate with others deparment consists of F&B, HSK, Management team to prepare amenities and inspected room to welcome VIP guests- Communicate with guests and VIP through email to update their preferences in order to provide satisfaction during their stay- Communicating with guests in order to find out the purpose of their stays then sending amenity requests for delivering amenities- Review arrival list to find out the purpose of their stays and coordinate with other department to prepare, decorate and set up amenites to bring fulfillment- Prepare hand writitng card and coordinate with management team to review and set up with amenities for welcoming VIP guest- Ensuring to follow the SOP for welcoming the Accor members and provide them with full benefits base on different class- Update photos, and paperwork about VIP guest arrival and guest in house to General Manager, Hotel Manager, Front Office Manager, Guest Relation Manager

- Using Opera Management System (V5) to perform check-in and check out tasks.- Provide all information about the facilities, operation hour, area and venues and promote services- Review arrival lists and prepare registration card for the next day to welcome guests in a professional and friendly way- Record all the information and request of guests in house- Record information in the logbook daily- Answer and direct phone calls in a polite and friendly manner - Keep detailed and accurate records of visitor requests and of calls received- Communicating with guests in order to find out the purpose of their stays then sending amenity requests for delivering amenities- Ensuring to follow the SOP for welcoming the Accor members and provide them with full benefits base on different class

Working as an F&B at Six Sense, i have enhanced my knowledge, my soft skills a lot.

· Preparing dishes and cutlery· Setting up tables including linens, silverware, and glasses· Delivering and serving food and drinks. Provide customer service · Clearing tables and maintaining a tidy dining area

· Preparing dishes and cutlery· Setting up tables including linens, silverware, and glasses· Delivering and serving food and drinks· Clearing tables and maintaining a tidy dining area