An enthusiastic hospitality learner with team spirit and excellent communication and presentation skills, who aims to become a multi-tasker and gain hands-on experience in an international work environment.
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Guest Relations OfficerSofitel Saigon Plaza Oct 2022 - PresentHo Chi Minh City, Vietnam- Using Opera Management System (V5 and Cloud) to perform check-in and check out tasks.- Provide all information about the facilities, operation hour, area and venues and promote services- Review arrival lists and prepare registration card for the next day to welcome guests in a professional and friendly way- Record all the information and request of guests in house and - Record information in the logbook daily- Answer and direct phone calls in a polite and friendly manner - Keep detailed and accurate records of visitor requests and of calls received- Review, and update VIP arrivals to welcome accordingly friendly and professional- Coordinate with others deparment consists of F&B, HSK, Management team to prepare amenities and inspected room to welcome VIP guests- Communicate with guests and VIP through email to update their preferences in order to provide satisfaction during their stay- Communicating with guests in order to find out the purpose of their stays then sending amenity requests for delivering amenities- Review arrival list to find out the purpose of their stays and coordinate with other department to prepare, decorate and set up amenites to bring fulfillment- Prepare hand writitng card and coordinate with management team to review and set up with amenities for welcoming VIP guest- Ensuring to follow the SOP for welcoming the Accor members and provide them with full benefits base on different class- Update photos, and paperwork about VIP guest arrival and guest in house to General Manager, Hotel Manager, Front Office Manager, Guest Relation Manager -
Front Desk TraineeSofitel Jul 2022 - Oct 2022Ho Chi Minh City, Vietnam- Using Opera Management System (V5) to perform check-in and check out tasks.- Provide all information about the facilities, operation hour, area and venues and promote services- Review arrival lists and prepare registration card for the next day to welcome guests in a professional and friendly way- Record all the information and request of guests in house- Record information in the logbook daily- Answer and direct phone calls in a polite and friendly manner - Keep detailed and accurate records of visitor requests and of calls received- Communicating with guests in order to find out the purpose of their stays then sending amenity requests for delivering amenities- Ensuring to follow the SOP for welcoming the Accor members and provide them with full benefits base on different class -
Internship TraineeSix Senses Con Dao Mar 2022 - Jul 2022Côn Đảo, Ba Ria-Vung Tau, VietnamWorking as an F&B at Six Sense, i have enhanced my knowledge, my soft skills a lot. -
Banquet ServerThe Reverie Saigon Mar 2021 - Jul 2022Ho Chi Minh City, Vietnam· Preparing dishes and cutlery· Setting up tables including linens, silverware, and glasses· Delivering and serving food and drinks. Provide customer service · Clearing tables and maintaining a tidy dining area -
Food And Beverage ServerRenaissance Riverside Hotel Saigon Dec 2020 - Mar 2021Ho Chi Minh City, Vietnam· Preparing dishes and cutlery· Setting up tables including linens, silverware, and glasses· Delivering and serving food and drinks· Clearing tables and maintaining a tidy dining area
Tony Thanh Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Tony Thanh
What company does Tony Thanh work for?
Tony Thanh works for Sofitel Saigon Plaza
What is Tony Thanh's role at the current company?
Tony Thanh's current role is Student at Vatel Vietnam.
What schools did Tony Thanh attend?
Tony Thanh attended Vatel Vietnam.
Not the Tony Thanh you were looking for?
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Tony Thanh Nguyen
Area Sales Manager/ Energy Consultant At Atlas Copco Vietnam LtdHai Phong City, Vietnam -
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2yahoo.com, rmit.edu.au
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