Anthony Lutz Email and Phone Number

Cloud Technical Lead at a Federal 3 letter department.

• Introduces Application Development Teams to DevOps Tools: Terraform, Git, Chef, Jenkins• Developed an Instance Termination Protection Lambda Function• Developed an IAM policy that enforces tagging enforcement when launching EC2 instances• Developed a Lambda Function that stops EC2 instances that are not compliant• Implemented an automatic password rotation for AWS CLI access, by using Vault• Implemented monitoring for RDS instances• Created CloudWatch Dashboards• Recommends cloud computing best practices to client

• Provides second level Learning management system (LMS) support and escalates software defects to Product Development• Troubleshoots in both Linux and Windows environments• Manipulates application related data in an Oracle database, for testing and troubleshooting purposes• Troubleshoots LMS-related connection issues with Authentication Providers such as LDAP and SAML• Creates and provides training for tier one support, tier two support, and clients• Troubleshoots LMS-related integrations such as Student Information Systems (SIS)• Uses a GUI that kicks off Jenkins Jobs to accomplish application related tasks that hosted on AWS• Analyzes performance with New Relic performance monitoring tool• Creates client facing Knowledge Base Articles• Uses Salesforce and Jira CRM/ticketing systems every day• Developed a Business Intelligence and Reporting Tools (BIRT) Report to run in a “Building Block” (LMS plugin)• Provides weekend on call support for critical issues

• Reproduce, investigate and diagnose application defects within SLA• Introduces new clients to the Customer Support terms and procedures• Lead project handovers from the Services team to the Customer Support team• Maintain and manage customer test environments for problem replication• Conducts weekly production issue reviews with several clients• Liaise with customers to inform of progress on issues they have raised, request information, manage expectations and close out issues• Take ownership and the initiative in customer support issues and escalate when necessary

• Supported a 300+ person international business unit, within a global support team• Providing in-person, hands-on and remote & remote, phone-based troubleshooting support• Provided technical support to users at all levels of the organization• Conducted new hire IT orientation presentations as well as written an Introduction to the business unit’s IT resources • Authored various how-to articles with accompanying screenshots • Installed standard applications as well as project specific applications in both managed and unmanaged environments• Troubleshot and installed applications in-person as well as remotely• Trained colleagues on various applications and operating systems• Developed and tested the business unit’s new, standard Windows 7 computer build, aka “image” • Interacted with various interdepartmental teams: “Helpdesk,” “Application Support,” and “Infrastructure Support” in order to ensure that incidents are escalated and resolved within defined Service Level Agreements (SLAs)• Prioritized multiple tasks based off of said SLAs• Contributed and enforced standards surrounding desktop builds, security, and documentation• Worked independently with little supervision (manger is located in Dublin, Ireland)• Generated weekly status reports

• Performed on-call support for a $17 million, 85 person branch office• Deployed Windows 7 WIM images for customers nationwide• Installed new software releases and system upgrades• Evaluated and installed patches• Utilized virtualization to save incremental snapshot backups • Mitigated zero-day vulnerabilities• Administered the domain with the “Active Directory Users and Computers” program and “Group Policy Management” program • Built Windows 7 image by closely following the Security Technical Implementation Guide (STIG) created by the Defense Information Systems Agency (DISA)• Analyzed and troubleshot in controlled and uncontrolled analyzing and troubleshooting large-scale distributed systems• Made hardware and software purchasing recommendations to solve critical business needs• Controlled user access to network resources• Supported remote users’ home office relocations• Supported CISCO VPN, VIOP office phones, Tandberg video conferencing

• Contributed to a $6 million project with over 820,000 worldwide active users• Developed and ran SQL queries against Oracle databases• Identified and classified the priorities of issues reported by users and worked across departments to schedule software fixes and data clean-ups• Created Requirements, Design, System Integration Testing, and Customer Acceptance Testing• Identified and tracked the repairs of bugs throughout the Systems Development Life Cycle• Assisted in company’s transition to Capability Maturity Model Integration (CMMI) Level 3

• Managed and monitored up to 3 technicians per shift • Instructed new and current technicians on policies and procedures• Communicated the technicians’ strengths and weaknesses to upper management• Provided guidance to complex issues resulting from rapidly changing technologies • Shared problem-solving strategies within the 35+ member organization• Provided technical support to an IP network of over 18,000 on-campus users• Supported Microsoft Windows, Apple OSX, and Ubuntu Linux desktops/laptops

Projects