Tony Adams, Mba Email & Phone Number

Denver, Co, Us

Centennial, Colorado, Us

Consult and implement sales/marketing, client experience, and technology strategies in businesses and franchises.K E YA C C O M P L I S H M E N T S :• Trainual certified consultant.• Developed business dashboard app with proprietary graph type.• Led customer experience project for RE/MAX World Headquarters. Increased Net Promoter Score responses to 30,000+ and response rate to 38% (previously 24%). Developed action items from results and sentiment analysis to increase Net Promoter Score. Created Board of Directors presentation.• Present business marketing seminars complimented by self-built online marketing training content. Leverage onboarding platform for completion transparency to business owner.• Developed online review generation app for real estate agents. Centralize feedback into online dashboard for business owner and created new KPI for agent assessment. • Created social media marketing education video for RE/MAX Global Franchisor presentation.

Also performed as Chief Technology Officer.

Reno, Nv, Us

Responsible for pre-acquisition technology analysis as well as post-acquisition technology overhaul and implementation.

Castle Pines, Co, Us

Chief Technology Officer for Daddy’s Chicken Shack® & Port of Subs®

Leveraging and Developing technology to innovate, automate, and streamline the mortgage process for exceptional client experiences. Always working on operations management, business planning, and new business development.

Englewood, Colorado, Us

Lead marketing, technology, finance, merchandising, pricing, customer experience, and strategy for one of the fastest growing hair salons in Denver.K E YA C C O M P L I S H M E N T S :• Ranked 244 out of the 250 top private companies to work for by Colorado Biz Magazine.• Migrated POS/CRM to an API based system. Developed several internal apps that leverage API and Data.• Created marketing campaign that was featured in the local news on 2 major networks.• Increased annual revenues by 10x+ in last 5 years of operation. Scaled growth of a single person salon to a team of 12 with 10,000+ clients.• Automated employee application process, leveraging unique video submission step. Automate lead retargeting and leverage AI to fill slow days on calendar.• Earned 1,200+ 5-star online reviews by mapping detailed customer journey and refining customer experience. Leverage Net Promoter Score surveys for review generation and stylist assessment.• Boosted monthly online appointment requests to 1,100+ by optimizing website for specific keywords and optimizing marketing to conversion demographic data.

Denver, Co, Us

NYSE: RMAXAdvised stakeholders, developed strategies, and led teams & projects resulting in corporate and franchisee growth for both RE/MAX and Motto Mortgage. K E YA C C O M P L I S H M E N T S :• Launched department and developed enterprise strategy and budget for recruiting and retention of real estate agents. Launched customer experience division and initiatives.• Keynote speaker at RE/MAX global conference and 45-city tour, participating in 9-cities.• Created Net Promoter Score survey projects in United States and Canada to improve corporate and franchisee growth. Correlated results to other measured KPI’s resulting in new metrics to dictate business needs. Presented results to Board of Directors and refocused corporate strategy.• Supported launch of new franchise, Motto Mortgage. Consulted President and stakeholders about necessities and operational “must-haves” to scale start-up. Implemented CRM and led operational projects resulting in 50 franchise sales in first year. • Identified and Delivered a significant enterprise need by leveraging “Network Effects” via an automated social media sharing platform, receiving buy-in from both Co-CEOs and all stakeholders. Negotiated contract, terms, and deliverables. Contributed to design and led all aspects of project and teams.• Consulted and advised small-business owners about marketing, financial, operational best-practices, and business generation strategies. Assisted franchise sales. Supported post M&A integration and success.

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

Accountable for all organization financial matters as well as technology, marketing, recruiting, and compliance.K E YA C C O M P L I S H M E N T S :• Led team that overhauled a 120-year-old organization to appeal to younger veterans by developing branding, marketing, and persona that is used in all electronic, print media, and promotional products.• Increased membership submissions by 375%+. Developed marketing automation with social communication platforms, electronic forms, email, SMS texting campaigns, online video, surveys, and website integration.• Developed fundraising campaigns that have raised $400,000+ and in-kind donations.• Led workshops at the 2015 VFW National Convention on initiatives, best practices, and communications, helping Global VFW Posts improve success, growth, and youthfulness.• Successfully integrated the civilian community into an all veteran organization by leading, managing, and hosting two Denver Health Fairs requiring 150+ medical and non-medical volunteers. Provided health screenings for underprivileged families in Denver which ultimately saved the lives of 6 people.

Denver, Co, Us

Arlington, Virginia, Us

Led teams of seven soldiers in deployment operations, patrols, pre-deployment training, and was responsible for over $20M in inventory.K E YA C C O M P L I S H M E N T S :• Led missions against heavy Al-Qaeda resistance during elections in Afghanistan without sustaining casualties to soldiers or unit attachments.• Received Emergency Medical Technician (EMT-B) training, advance language training (Pashto), Airborne Qualification, and utilized college payment program to jump-start formal education.• Expeditiously promoted four times, achieving rank of Sergeant (E-5). Earned numerous awards and certifications for service.

Led, managed, mentored, and professionally-developed a 15-person loan officer team and support staff producing $20M in residential mortgage volume monthly.K E YA C C O M P L I S H M E N T S :• Leveraged global loan processing network resulting in decrease of clear-to-close time by 5 days on average.• Developed professional online videos to educate clients about mortgage types, documents, refinance, and purchase processes to insure consistent message delivery to clients.• Implemented online status, document, and signature system to automate and digitize all documentation and inquiries, improving customer service and reducing lost paperwork and paperwork errors.• Increased referral business of all loan officers to 80%+ of portfolio through customer experience training.

Pre-qualified prospective mortgage clients over the telephone. Responsible for all aspects of application, income documentation, submission of loan package to lender, and closing.K E YA C C O M P L I S H M E N T S :• Achieved top sales out of a 10-person team nearly every month.• 90%+ of all business after first year was developed through referrals and networking with existing clients and professional service providers.• Built initial client base through “cold-calls” and generated repeat business by consistently marketing to closed clientele.

Merchandised, marketed, priced, and sold electronics to 40,000+ consumers at large venues nationwide in a single weekend and managed a three person sales team.K E YA C C O M P L I S H M E N T S :• Top sales person in company nearly every weekend due to merchandising and product education.• Developed product signage adopted by company that clearly listed pricing, features, and branding.• Decreased sales facing transaction time of customers by 35%+ by implementing a product pickup system, increasing sales volume and revenues.

Executive Master Of Business Administration (Emba), Business, Management, Marketing, And Related Support Services

Web Development & Software Engineering Immersive

Bachelor'S Degree, Biochemistry And Biology