Tony Mancini Email & Phone Number

Contra Costa County, California, United States

General Manager 2020-2023Managed Largest Northern California Business unit 98 million in gross revenue, 280 employees servicing 21 Cities inContra Costa County 150 routes, 200 Collection vehicles with a 5-star Maintenance shop.● Secured two multimillion dollar 10-year agreements in both the City of Pleasant Hill & City of Clayton, Extended Antioch & Beniciaby two years.● Successfully negotiated 3 Teamsters contracts in 2020. Implemented California State SB 1383 Compliance requirements within 3 Contra Costa Cities● People Development: Promoted local Operations Manager to GM in 2023 & increased the business unit Employee Engagement score from 76% to 88%,● Reduced Attrition 2% YOY. Improved upon turnover goals of 6.4% to 4.4%.● Service Commitment 99.21%● Reduced Safety frequency from 15.25 in 2022 to 5.23 in 2023 and TRIR to 1.51

Region Manager Northwest Region Oregon, Washington, Northern California, Idaho

Managing 16 locations within 4 states over 1000 buses, 3000 + employees, 18.6 million Operating profit, 51 million in home to school, Charter and Field Trip operations revenue. Successful wins in new business with School Districts –Awarded Boise, ID, and Fairbanks Alaska● Nominated to National Credible Messenger team for National Express & Teamsters Unions● Successfully Negotiated CBA in Everett Washington with an 11.5% customer increase to support wages● Fiscal 2017 National Express Durham Schools - Highest Charter growth State of Arizona● Fiscal 2019 Northwest Region had the 3rd Highest KPI in the country 85.4% Total Scorecard Ranking within U.S.Metrics are based on the following criteria: Total Accident Frequency, Speeding, Child Check, On TimePerformance, Fleet PM compliance, Wage to revenue %, Staffing, Operating Profit. Customer Satisfaction Index among the highest within the organization, Superintendent Customer endorsements upon request.

West & Northwest Region

Responsible for West and Northwest regional training, Audit of all process as well as presentation of new company initiatives - Region Manager role December 2015-2017

Western Region U.S.

Responsible for Training of Operations Management personnel on Processes in conjunction with Multiple Corporate Sales and service Initiatives & Programs such as presentation and overall roll out of the following: Health Care Service process, RCI & Growth Meeting process, Perfect Install 2.0 with the Sales Force.com Platform & District Manager University. Market Center Auditing of the Repeatable Service Model & Customer retention process within the Service management teams. Western Region had the largest margin increase in customers under contract % and Base business growth in FY 2016

Novato California

Executive Team Leadership, Sales and Service Management,P&L responsibility for 21 million dollars in annual revenue, Client and Vendor Relations, Process Improvement & Sustainability, Consistent Staff bench strength and training, Strategic Market Analysis, Managed a labor workforce within a CBA Environment. Managed a staff of 10 Direct reports with 90+ employees and multiple locations2001 Rookie GM of the Year Award & Profit Margin Quota Buster 4-time National Presidents/Superstar & Multiple year Western Regional Sales Contest winner 2010 @178% Quota2 time Customer Retention Champion Award 2004 Mission One Award recipient for increased growth between Aramark lines of business Aramark Facilities @ CPMC & Aramark Uniform Services2011 - 25% Club for the Market Center with profit and sales growth together @ 25%Top 20 National Ranking of General Managers during 11 of the 15 years tenure while leading a Mullti location division that averaged over 21 million in annual revenue with P&L responsibility2007 Growth Culture Award & 2010 Novato - Best Sales Culture Award for the Western Region. 2013 #1 Ranked in Accounts receivable collections at AUS Multiple Promise Keeper and Quota Buster awards for exceeding both Top line growth and Bottom line Profit.Promoted 4 Managers to GM & Sales Manager,AGM positions2014 - Sales Team Ranked #2 National Ranking2014 - Safety test pilot Program for SAFE observations where we reduced our year over year safety incident rate by 70% year 2014 Ranked with the Top Market Centers for best Cost of Merchandise % for the Western Region. Completed a successful acquisition and transition of L&N services.

Bachelor Of Science, Recreation And Hotel Management

Activities and Societies: Chico State University Football Team, Delta Sigma Phi Fraternity - Social Chairman and Executive Leadership.

Associate'S Degree, General Studies

Activities and Societies: Foothill Football Team