- Nineteen+ years of customer facing Technical Support experience which allowed me to bridge my abilities with networking products, virtualization, protocols and a range of related technologies- Ten years of administration experience on Linux, UNIX and Windows - Ten years experience with networking tools such as WireShark and Traffic Generators.- Ten years of Microsoft Office (including Visio) and SharePoint experience- Ability to demonstrate proficient written and verbal communication skills to meet and exceed goals through new or refined processes and projects- Learned and continue to strive to deliver strong hardware and software skills extending from the network edge to the core including virtualization, design, installation, configuration and troubleshooting skills