Tony Mcgraw work email
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Tony Mcgraw personal email
I am a highly analytical performance focused senior executive with 20+ years of progressive leadership experience directing organizational growth and turnarounds within various industries. I thrive as a strategic influencer driving significant results in Field Service, Call Centers, Manufacturing, Sales, Marketing, Engineering, Sourcing, Quality, Real Estate, Customer Care, Training, Back-office Centralization, and Offshoring. I have led global functions and $1.2B+ P&Ls. As a resourceful problem solver and articulate communicator, I possess exceptional interpersonal skills to effectively lead and mobilize cross-functional teams to accomplish corporate objectives.Career Highlights:• Key player on leadership team that successfully executed 2-year corporate spin-off of ADT including dividing technicians, offices, monitoring centers, operations, and Sales teams. Completed project to reprogram 264,000 commercial customer panels for Tyco Integrated Security.• Created program to totally change customer experience (CX) culture saving several million dollars in customer attrition avoidance in first year. Improved Net Promoter Scores (NPS) from 45% to 58.7% and achieved 500 basis point reduction in gross discontinuances, from 16.1% to 11.1%.• Obtained global manufacturing responsibility in addition to leading global service and installation operations for GE Security. Successfully launched new products and executed significant installations at newly constructed airports in China and Thailand. Grew service revenue 22% and operating margin 50% during tenure. Improved customer product fulfillment 87% while reducing factory inventory 15%.
Self-Employed
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Self-EmployedBoca Raton, Fl, Us
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Leadership Coach | Investor | Board DirectorSelf-Employed May 2022 - Present
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Vice President, Digital Service Transformation PlatformsJohnson Controls Oct 2021 - May 2022Cork, Ireland, IeLed the development of enterprise-level capabilities for connectivity, architecture, analytics, workflows & processes, technician enablement, customer experience and go-to-market systems. Leveraged partnerships with the Global Products, Digital Services and Field Operations organizations to drive digital services and sustainability solutions. -
Vice President And General Manager, Security SolutionsJohnson Controls Feb 2021 - Oct 2021Cork, Ireland, IeLed the Security Solutions business which provided innovative security products and services including access control, intruder prevention, video surveillance, cybersecurity and alarm monitoring. Team consisted of 4,900 employees in the U.S. and Canada spanning 100+ field offices, customer call centers, engineering COEs, service dispatch centers, Philippines monitoring centers and advanced services.
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Vice President, Delivery Optimization And Central OperationsJohnson Controls Jul 2018 - Feb 2021Cork, Ireland, IeManaged and led a strategic effort to ensure the operations team implemented and utilized the most effective and efficient technology, data and analytics to reinvent and simplify the Johnson Controls delivery model. The team’s mission was to drive revenue enhancement opportunities for profitable growth, improve installation and service delivery on customer sites, and ensure that back office customer support and field delivery models were aligned to serve customers right -- the first time, on time and to the highest of standards.
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Vice President, Central Operations - Business Solutions NaJohnson Controls Sep 2016 - Jul 2018Cork, Ireland, IeManaged customer and field support operations within $8B business unit directing security and fire alarm monitoring, service dispatching, customer service, Six Sigma, productivity programs, training, quality assurance, offshoring, order entry, and real estate with 1,700 employees.Tyco is now Johnson Controls, the world leader in security, fire protection, HVAC, building controls and energy storage.
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Vice President, Central OperationsTyco Integrated Security Jul 2012 - Sep 2016Cork, IeADT Commercial Security is now Tyco Integrated Security -
Vice President - Commercial Customer CareAdt Security Services Oct 2010 - Jul 2012Boca Raton, Florida, Us -
Vice President - West RegionAdt Security Services Jun 2008 - Oct 2010Boca Raton, Florida, Us
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Gm, Global Manufacturing And Service OperationsGe Security Dec 2004 - Jun 2008Palm Beach Gardens, Fl, Us -
Gm, Western U.S. Service OperationsGe Healthcare Jan 2000 - Dec 2004Chicago, Us -
Marketing Gm, Multi-Vendor ServicesGe Healthcare Apr 1997 - Jan 2000Chicago, Us
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Sales Manager, Corporate AccountsGe Healthcare Mar 1995 - Apr 1997Chicago, Us
Tony Mcgraw Skills
Tony Mcgraw Education Details
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Columbia Business SchoolOperations Management And Finance -
Syracuse University College Of Engineering And Computer ScienceMechanical Engineering
Frequently Asked Questions about Tony Mcgraw
What company does Tony Mcgraw work for?
Tony Mcgraw works for Self-Employed
What is Tony Mcgraw's role at the current company?
Tony Mcgraw's current role is Leadership Coach | Investor | Board Director | Corporate Executive.
What is Tony Mcgraw's email address?
Tony Mcgraw's email address is to****@****jci.com
What schools did Tony Mcgraw attend?
Tony Mcgraw attended Columbia Business School, Syracuse University College Of Engineering And Computer Science.
What skills is Tony Mcgraw known for?
Tony Mcgraw has skills like Sales, Strategic Planning, Operations Management, Management, Team Building, Leadership, Change Management, Process Improvement, Security, P&l Management, Customer Service, Fire Alarm.
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