Responsible for the planning, procurement, and execution of digital projects that support the overall digital transformation strategy for Global Communications (GC). I work with regional and country communication experts and subject matter experts in the adoptional of new digital services that are locally relevant.

As manager of the official corporate blog program, oversees the maintenance, development and execution of global communications and marketing strategies via the corporate blog platforms, ensuring a consistent user experience through effective stakeholder engagement, content marketing best practices and policy enforcement. • Evangelist for the corporate blog program and the use of social media strategies across departments (Social Media Marketing, Global Communications, PR, Cisco Brand, New Media)• Manage technical requirements and users across multiple domains• Analyze blog KPIs and recommend improvements to user experience and engagement• Maintain constant commitment to Search Engine Optimization (SEO)• Create and manage new stakeholder support models, including managing community of bloggers Accomplishments include: • Expanded service offerings while achieving 30% annual program cost reduction over 5 years.• Seamless, iterative development and migration of Cisco Blogs platform architecture across external vendor and internal Cisco IT architectures, including Google Cloud.• Full and iterative front-end re-design, including UX requirements gathering, user testing, quality assurance and implementation.

Responsible for the legacy and future learning management system (LMS) product lines, with a focus on bringing to market an innovative and world-class, next-generation product that supports open, collaborative, social and informal learning environments. In charge of gathering requirements from all stakeholders and managing client expectations. Lead cross-functional project teams to ensure that new solutions meet customer requirements and business commitments. Present new product initiatives and vision to clients, prospects and industry analysts.Accomplishments include: • Delivered detailed vision and plan for implementing the next-generation LMS product, including Minimum Viable Product (MVP) for rapid development• Implemented Agile processes and requirements tracking tool, JIRA on Demand• Defined and implemented software development lifecycle (SDLC) for new product development• Documented and revised standard operating procedures (SOPs) for Engineering, including FDA Title 21 CFR Part 11 compliance, corrective and preventative actions (CAPA).• Managed triage and release cycle for flagship Learning Management System (LMS) product.• Raised awareness of concepts and IT trends affecting LMS industry: Big Data, private and public social networks, systems of engagement vs. systems of record, and 70:20:10 (representing amount of experiential vs. informal vs. formal learning).

Define publishing and content management processes to pave the road for the next-generation intranet on the Cisco WebEx Social (formerly Cisco Quad) platform. Manage the Employee Services Topic page, a service-delivery portal and high-level information architecture for all Employee Services. Identify best practices for publishing content and delivering data-based services to the Cisco workforce. Accomplishments include: • Facilitated a 17x increase in adoption of the Employee Services portal and services among 59,000 members, out of 78,000 users worldwide.• 70% adoption of new Paid Time Off reporting portlet over legacy systems (US and Canada)• Established content management and publishing process for information on next-generation intranet.• Established new global community for global people managers and established roadmap for migration from legacy intranet site to new community.• Enterprise Collaboration Excellence Award, peer-driven recognition based on establishing best practices and driving adoption of new tools and processes.

Increase the productivity of the global sales force by demonstrating the value of the Integrated Workforce Experience (IWE), a next-generation intranet and new paradigm for collaboration based on Quad, Cisco's Enterprise Social Software platform. Increase awareness and adoption of the Global Platform for Sales (GPS) online community for 36,000 worldwide sales professionals by establishing governance and best practices for next-generation communications and content-sharing. Foster an overall increase in sales effectiveness by scaling the delivery of the right information and data to the right people at the right time, thereby enabling quick and easy collaboration. Coordinate efforts between Sales leadership, stakeholder organizations and IWE program teams to increase Cisco Sales innovation, scale and capacity.• On the Global Platform for Sales, provide a consolidated, customized view of sales data, customer interactions and experts for each sales team member, based on role or function.• Improve the awareness, knowledge and usage of the IWE platform for collaboration through communications in new and old media. • Demonstrate leadership through open sharing and collaboration practices across functions to further change management efforts and increase usage of the IWE platform and the GPS Community. • Provide feedback to product developers and leadership to improve the user interface (UI) and overall sales user experience (UE) on the IWE platformAccomplishments include: • Enterprise Collaboration Expert Award • Top 10 Contributors in IWE and Top 10 “Connected” Individuals• 45% of the Sales organization consistently engaged in the GPS Community throughout the year• 20% average monthly engagement (7200 users) with an average of 8 visits per month • 40% decrease in legacy sales tool use since launch of GPS Community

• Liaison between IT and business end-users. • Responsible for functional deliverables through the project lifecycle, including requirement gathering and documentation, functional design documentation, review and approval• In-depth usage and benefit analysis of Web 2.0 collaboration tool adoption across the US-Canada Theater Sales organization.• Design Microsoft SharePoint applications and implement solutions to increase efficiencies in the Sales process.• Demonstrate uses and effectiveness of emerging Web 2.0 technologies, such as WebEx Connect, wikis, blogs and other social media applications.• Develop and execute project roadmaps and communication plans for deployment of collaboration technologies.

Business Analyst Consultant / Contractor- Marketing Operations Specialist, VantagePoint Venture Partners, San Bruno, CA- Learning Exchange Project Developer, WDHB Consulting, Berkeley, CA - Business Development Specialist, M Squared Consulting, San Francisco, CA• Identified and established operational best practices for marketing and sales business processes. • Facilitated the successful implementation of CRM systems.• Client-specific research on industry trends and innovative management practices for C-Level development programs. Skills used:• Responsive, capable and effective multi-tasking in demanding work environments.• Ability to cultivate a functional teaming environment with geographically dispersed workgroups.

Description: For the Facilities and Services group, provided program support to senior executives and office management for Accenture Technology Labs’ Research and Development groups (ATL).• Single point of contact (SPOC) for the Palo Alto Research, Development and Innovative Workshop Programs. • Managed ATL group calendar and project information in MS Share Point databases, wikis and blogs.• Provided topical, directed market research on current IT trends affecting the firm’s Technology Vision.• Established and managed processes for ATL capital purchase requests and internal expense budgets. • Created monthly invoices for clients in SAP system for Accounts Receivable. • Provided career development counseling for Northern California Facilities & Services personnel.• High-level thinker and fast learner with the ability to grasp and apply new concepts quickly and effectively.• Collaborative leadership style with emphasis on deriving best efforts and results from all.