Tony Mitchell Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

In January 2022, my role was expanded to include Business Transformation, Continuous Improvement and Intelligent Automation functions.

Sydney, Nsw, Au

My role was to build a mature PMO function to help Smartgroup execute on its new Vision 2023 Strategy. This included - Implementing a new tiered Project Governance structure - Designing and implementing an Enterprise Project Management framework, loosely based on PRINCE2 - Recruiting a new team of Project Managers to supplement the small existing team - Implement Program Management - Introduce Portfolio-wide Prioritisation - Select and implement a PPM system (we chose Clarizen for this task).My ongoing accountabilities included line management of the Project Management team, Portfolio, Program & Project delivery to agreed schedule, cost & quality metrics, management of prioritisation to ensure portfolio alignment to the Vision 2023 strategic goals and reporting to all levels of management through the PPM system.I was also accountable to ensure continuous improvement and that the trajectory of maturity increase in the PMO team capability wasmaintained through the application of best-practice approaches to P3M - Project, Program & Portfolio Management. My aim was for the PMO to become a key strategic partner to the Group Exec Team, CEO and Board.

North Ryde, Sydney, Au

Based on the success of the Program Transformation team and the creation of centralized ways of working, I led the integration of all of Foxtel’s disparate project delivery teams into a single enterprise workforce working to a common methodology. My new team and I delivered a 40% increase in capital spend, while reducing direct project resources from 114 to 65 and direct costs proportionally. Key projects delivered included the 4K channels, iQ4, Foxtel Now streaming service, Foxtel First loyalty program and many others.Direct accountabilities included Portfolio, Program & Project Management, Change Management and PMO Services (COE) across all of Foxtel's Portfolio, and line management of 65 Program & Project Managers, Business Engagement Managers, Change Managers, PMO specialists and BAs covering all business areas.

North Ryde, Sydney, Au

Following the successful Austar integration, the COO asked me to stay on to take control of strategic project delivery. I led a team that delivered Foxtel Broadband, the Presto streaming service, a new online presence, a new scheduling platform (IBMS) and several other key programs. I also led the creation of the first Common Project Framework and implemented Clarity as a full end-to-end PPM system, allowing Foxtel to accurately measure project costs and capitalise up to 80% of project labour costs. Direct accountabilities included Foxtel's Project Management Office including delivery of key strategic and transformation programs from approval through planning, program and project management, change management and deployment and line management 30 Program & Project Managers, specialists and subject matter experts.Programs included the development of Foxtel's wholesale business, entry into the Broadband and Home Phone markets, the Foxtel iQ3 hybrid set-top unit, the new Foxtel website, the 'Content Factory' digital workflow and scheduling projects and the development of the platform supporting Presto, Foxtel's former SVOD joint venture with Seven West Media.

North Ryde, Sydney, Au

This role was the highlight of my career to date. I led the integration by building functional teams from both companies, tasked with developing and implementing individual plans to a template, and then holding them accountable for delivery; together, we delivered a sound, integrated business with above-target synergies. This set the platform for my next roles at Foxtel.

Sydney, Nsw, Au

I had overall accountability for Austar’s product roadmap and led design and development of all Austar products – Austar Mobile, Broadband and Subscription TV. This included product pricing & packaging and vendor management (including Optus Wholesale, Telstra Wholesale and mobile handset suppliers). I also led the development of a gated approvals process, which provided the foundations for the approvals process that I later integrated into the Foxtel Common Project Framework. Towards the end of the Austar era, I also managed the sale to M2 (now Vocus) of the Austar Mobile and dial internet businesses, negotiating directly with the M2 COO.

Sydney, Nsw, Au

Following a major restructure, I took on accountability to Gross Margin of the P&L of all Austar products – Mobile, Broadband and Pay TV. I led the development and launch of the Austar Broadband fixed wireless network in Wagga Wagga and Tamworth, including pricing and packaging and retail channel development.

Sydney, Nsw, Au

I moved to Austar just after IPO to establish the Austar Mobile MVNO business, leveraging my experience at Link and Telecom NZ. This included leading the creation of a Customer Service operation, selection and implementation of the ICSS CRM and integrated Kenan billing systems, vendor management, supply chain and pricing & packaging of the Mobile product with full P&L accountability.

New role created to develop Link’s AirM@il consumer messaging product – this was to be a technology upgrade to two-way paging, based on RIM’s Blackberry technology. I prepared the Business Plan for Board Presentation and created a project plan for the service establishment including the setup of the service itself, Customer Service, billing, tariffing and sales plans. I negotiated directly with Suppliers and Resellers. Unfortunately, the CEO decided not to proceed with the upgrade, and I left to join Austar.

I had P&L accountability for Link’s Paging, MVNO and call centre outsourcing business in NSW, with a team of ~50. My major achievement was winning a national contract with IBM, by proposing to locate a paging transmitter and a customer service person at an IBM facility. This maintained Link’s NSW revenue to target at a time of steep decline in Link’s core Paging business

My initial accountability in this role was to lead the successful establishment of Link’s MVNO business, leveraging my Midland Mobile Service experience from Telecom NZ. I had accountability for establishing and then leading customer service, pricing and packaging, vendor negotiations including billing system, carrier (Optus) and handset vendor and supply chain. Following the success of this program, I then led the integration of the back-office functions (service activation, customer service, billing & credit management) of the MVNO and core Paging businesses.

In my first role in Australia, I led a Sales team of 9 with account management of Government accounts in NSW & ACT, achieving sales targets and winning a place on the Sales Incentive trip to Hong Kong based on 1993 performance.

Auckland, Auckland, Nz

I held two sales leadership roles, one managing sales of all Telecom products and services (but focused on PABX systems) in the Bay of Plenty region, and the second focused on Telecom Mobile Radio products in the South Island.

Auckland, Auckland, Nz

A major career highlight, and the basis for much future success – I led the establishment and ongoing management of Telstra’s in-house MVNO, with P&L responsibility and leadership of service activations, customer service and billing and accountability for Sales (through Telecom retail stores and account management teams). This was during a time of upheaval in New Zealand, in the Telecommunications industry in general and in Telecom in particular as it moved from Government to private ownership and then to listing of the ASX and NZSE. I also completed my first University diploma; a period of intense personal growth for me.

Auckland, Auckland, Nz

I started at Telecom as a Radio Inspector working on radio frequency management & interference detection and progressed into project management of Mobile Radio projects as an Engineering Assistant; from there I moved into technical sales and business management as a Technical Consultant

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Business Studies, Business Administration And Management, General

Radio Technicians Certificate, Radio Engineering