Silvio Molina

Silvio Molina Email and Phone Number

Contact Center Facilitator at Spectrum driven to deliver exceptional and impactful results to all stakeholders relying on training and development excellence. @ Spectrum
stamford, connecticut, united states
Silvio Molina's Location
Orlando, Florida, United States, United States
Silvio Molina's Contact Details

Silvio Molina work email

Silvio Molina personal email

n/a

Silvio Molina phone numbers

About Silvio Molina

Driven Contact Center Facilitator with 17 years combined training experience. Passion for inspiring others to convert gained knowledge into operational excellence. An ideal candidate for companies placing high expectations on training initiatives and talent development in the technology, communications or hospitality industries.

Silvio Molina's Current Company Details
Spectrum

Spectrum

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Contact Center Facilitator at Spectrum driven to deliver exceptional and impactful results to all stakeholders relying on training and development excellence.
stamford, connecticut, united states
Website:
spectrumscience.com
Employees:
67998
Silvio Molina Work Experience Details
  • Spectrum
    Contact Center Facilitator
    Spectrum Apr 2022 - Present
    Orlando, Florida, United States
    Achieves highest 100% graduation success rate in training department.Delivers classroom instructor led and virtual instructor led trainings.Designs training communications and develops presentations.Drives process improvements through interdepartmental collaboration.Administeres coaching, assessments, improvement plans and LMS reporting.Supports Community Impact Team in event planning, development and execution.
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  • Spectrum
    Rep 2, Rep 1 Customer Service Internet / Voice
    Spectrum Aug 2020 - Apr 2022
    Orlando, Florida, United States
    Top performer within a high volume inbound call center environment supporting residential internet repair and technology. Fully support all internet based offerings within the Spectrum Residential Internet suite of products and services. These include broadband internet, Fiber internet, in-home WiFi, Video streaming services, VoIP phone, billing, order entry and account management support. Fast paced multitasking environment using extensive suite of cloud based tools while maintaining solid phone rapport with customers.Career Highlights: 2021 Gold Top Performer for top 3% in center, Multi Bronze & Silver Top Performer in scorecard metrics. Training program Valedictorian.
    View
  • G2 Secure Staff
    Skycap
    G2 Secure Staff Sep 2013 - Present
    Orlando International Airport
    Supported transition between merging airline systems (Navitare and Amadeus).Coordinated terminal operations with sorting and securing of checked baggage.Processed high-volume curbside check-in for Southwest Airlines passengers.Delivered world-class customer experiences in high pressure time sensitive situations.
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  • Affinity Components International, Llc.
    Sales & Marketing Manager
    Affinity Components International, Llc. Aug 2013 - Nov 2013
    Orlando, Florida Area
    Internet sales marketing, direct marketing, leads generation, outbound cold calling, client services, policy development and implementations, order processing, website development & maintenance.
  • Prospect Of Orlando
    Company Trainer / Curb Captain / Skycap
    Prospect Of Orlando Jan 1998 - Sep 2013
    Orlando, Florida Area
    As Trainer2011 Corporate Safety Award recipient600+ training sessions administeredDocument skills assessments, training logs, hands-on performance reviewsDirectly reported to Station Manager and Senior Vice PresidentInteract with 1,100+ employees developed across three stations statewideSecure sensitive company data and proprietary training materialsOnboardingCustomer experienceRegulatory complianceSafety, proper lifting, risk awarenessHands-on & classroom settings (with exam administration)As Shift Captain (Contract Supervisor)Operations managementReal-time assignment scheduling and dispatchingProblem solving under high pressureComplaint resolutionCurbside check in
  • Affinity Components International
    Assembly / Qa
    Affinity Components International Jan 2012 - Aug 2013
    Orlando, Florida, United States
    Production flow process, work order instruction implementation & modification, inventory control, database entry, quality inspection, full system assembly, and packaging of completed devices.
  • Electronic Barn (Pace Electronics)
    Assistant Manager
    Electronic Barn (Pace Electronics) Jan 1994 - Oct 1997
    Orlando, Florida, United States
    Computer and electronic component sales, customer relations, sales reports, purchasing, marketing, inventory control, employee training, interviewing, trade show management, competitor analysis, store security, cash handling, wholesale accounts management

Silvio Molina Skills

Highly Ambitious Long Term Customer Relationships Charismatic Leadership Bilingual English/spanish Deductive Reasoning Windows Safety Management Systems Loyal Computer Assembly High Reliability Competitive Analysis Team Leadership Lead Generation Visual Learning Hands On Training Compliance Sales Management Direct Sales Timely Execution Microsoft Office Instructor Led Training Positive Can Do Attitude Operations Management Entrepreneurship Proposal Writing Employee Training Meticulous Eye For Detail Key Account Mangement Project Management Marketing Communications Organizational Leadership Written And Oral Presentation Skills Schedule Writing

Silvio Molina Education Details

Frequently Asked Questions about Silvio Molina

What company does Silvio Molina work for?

Silvio Molina works for Spectrum

What is Silvio Molina's role at the current company?

Silvio Molina's current role is Contact Center Facilitator at Spectrum driven to deliver exceptional and impactful results to all stakeholders relying on training and development excellence..

What is Silvio Molina's email address?

Silvio Molina's email address is sm****@****aff.com

What is Silvio Molina's direct phone number?

Silvio Molina's direct phone number is +140742*****

What schools did Silvio Molina attend?

Silvio Molina attended Valencia Community College, Boone High School.

What are some of Silvio Molina's interests?

Silvio Molina has interest in Magic, Comedy, Children, Computers, Gaming, Cars, Education, My Children, Music, Disaster And Humanitarian Relief.

What skills is Silvio Molina known for?

Silvio Molina has skills like Highly Ambitious, Long Term Customer Relationships, Charismatic Leadership, Bilingual English/spanish, Deductive Reasoning, Windows, Safety Management Systems, Loyal, Computer Assembly, High Reliability, Competitive Analysis, Team Leadership.

Who are Silvio Molina's colleagues?

Silvio Molina's colleagues are Joseph O’brien Jr, Simplice Mudenge, Ian Scolaro, Mariah Owens, Husain Undefined, Ashati Owens, Leo Mcgrath.

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