With over two decades of experience in the global contact and call center industry, I bring a passion for fulfilling business objectives, a consultative selling approach, and focus on quality outcomes to my role as Protel BPO’s vice president of business development. Over my career, I’ve set organizational strategy, managed complex sales processes and overseen internal launch teams for several brands in the BPO industry. Across my career journey, I have owned and operated several businesses; directed sales of domestic, at-home, offshore and near-shore global contact center solutions; and provided strategic leadership for IVR, cloud ACD, and CRM technologies – all part of my expansive experience in the B2B market. This experience includes work for many Fortune 500 companies, with specific verticals in healthcare, financial services, travel and hospitality, entertainment, retail, insurance, and government.Protel BPO isn’t your typical nearshore BPO contact center. We value our people as our greatest asset, and I invite you to learn more today: https://www.protelbpo.com/Feel free to contact me via LinkedIn messaging or 402-740-5000 for information about contact center outsourcing.
Listed skills include Outsourcing, Sales, Customer Service, Contact Centers, and 45 others.