Anthony Welsh Email & Phone Number

Halifax, Nova Scotia, Canada

Nova Scotia, Canada

• Conducted thorough business analysis and SOP development to enhance customer experience and product consultation within the customer success organization at Cisco.• Collaborated with engineers to improve support processes and product usability, resulting in increased customer satisfaction and efficiency.• Implemented testing strategies to ensure product quality and functionality met customer needs and expectations.

Halifax, Nova Scotia, Canada

Requirements Elicitation & Analysis: Conduct in-depth analysis of current business processes, identify pain points, and collaborate with stakeholders to define detailed requirements for cloud-based solutions.Cloud Solution Design: Propose and evaluate cloud solutions (IaaS, PaaS, SaaS) aligning with business goals, industry best practices, cost-effectiveness, and security standards.Process Mapping & Optimization: Document and analyze as-is and to-be business processes… Show more Requirements Elicitation & Analysis: Conduct in-depth analysis of current business processes, identify pain points, and collaborate with stakeholders to define detailed requirements for cloud-based solutions.Cloud Solution Design: Propose and evaluate cloud solutions (IaaS, PaaS, SaaS) aligning with business goals, industry best practices, cost-effectiveness, and security standards.Process Mapping & Optimization: Document and analyze as-is and to-be business processes, highlighting the impact of cloud adoption and streamlining workflows for improved efficiency.Data Modeling & Governance: Develop data models, establish data governance frameworks, and ensure optimal data flow and integrity within cloud-based systems.Cloud Migration Strategy: Contribute to cloud migration planning, including roadmap development, application rationalization, risk assessment and mitigation.Cost-Benefit Analysis: Thoroughly analyze the costs and benefits of cloud deployments, preparing financial models and assisting with budgeting decisions.Stakeholder Communication & Training: Effectively collaborate with stakeholders at all levels, translating technical concepts to business language and providing training and support for cloud solution adoption. Show less

Halifax, Nova Scotia, Canada

The Cloud Support Program Leader will work cross-functionally within the Splunk organization to drive cloud specific projects and initiatives for Support.The PM’s responsibilities start from the moment a need is identified and proceed until the project/initiative is successfully completed.Responsibilities:Monitors project dates, project achievements, and project scheduleIdentifies scope creep and works directly with manager to ensure that all changes in the… Show more The Cloud Support Program Leader will work cross-functionally within the Splunk organization to drive cloud specific projects and initiatives for Support.The PM’s responsibilities start from the moment a need is identified and proceed until the project/initiative is successfully completed.Responsibilities:Monitors project dates, project achievements, and project scheduleIdentifies scope creep and works directly with manager to ensure that all changes in the program/projects have executive consensusFacilitates meetings and other communications, including status reporting and meeting notesSeeks process improvements, and works directly with team members to ensure processes are updated in real-time Show less

Halifax, Nova Scotia, Canada

• Support the team in their day-to-day activities to achieve business KPIs. • Identify and drive cost savings initiatives for the client and/or Blue Ocean.• Act as a representative for process change and new initiatives during system testing.• Assist with any escalations relating to new process initiatives and compliance and escalate issues/concerns to the management team.• Participate in the Work Instruction change process and identify potential effects of process changes on… Show more • Support the team in their day-to-day activities to achieve business KPIs. • Identify and drive cost savings initiatives for the client and/or Blue Ocean.• Act as a representative for process change and new initiatives during system testing.• Assist with any escalations relating to new process initiatives and compliance and escalate issues/concerns to the management team.• Participate in the Work Instruction change process and identify potential effects of process changes on existing processes and teams. • Train, document and maintain new work instructions and training material for new initiatives or changes to existing process.• Participate in client meetings.• Prepare weekly/monthly/quarterly or ad hoc reports for new process initiatives and provide weekly updates to the Splunk Project management team.• Support the management team in the day-to-day operations to profitably meet the project objectives.• Cross-train to support other specialized roles within the Splunk team. Show less

Halifax, Nova Scotia, Canada

• To train, monitor, motivate and coach agents to exceed quality and productivity goals based on specific client requirements • The coaching team is responsible for monitoring a minimum of 3 calls per agent per week and coaching each agent at least once a week• To support Management Team in the day to day operations to profitably meet the project objectives• To ensure Blue Ocean policies and procedures are consistently communicated and applied to all agents• Deliver performance… Show more • To train, monitor, motivate and coach agents to exceed quality and productivity goals based on specific client requirements • The coaching team is responsible for monitoring a minimum of 3 calls per agent per week and coaching each agent at least once a week• To support Management Team in the day to day operations to profitably meet the project objectives• To ensure Blue Ocean policies and procedures are consistently communicated and applied to all agents• Deliver performance evaluations• To perform the role of an agent when business needs dictate Show less

Halifax, Canada Area

• Multi-tasking in a fast paced, vibrant and energetic work environment • Well polished communication and verbal skills • Competency using Windows, Mac & Office • Assisted in development of training material

Halifax, Canada Area

• Multi-tasking in a fast paced work environment • Well polished communication and verbal skills • Competency using Windows • Team coach experience• Assisted in development of training material

Information Technology

Education record