• Collaborated with hiring managers and recruiters to schedule 100+ interviews monthly, aligning recruitment priorities to deliver an exceptional candidate experience

• As an insight-led design agency, worked with multidisciplinary service designers, design researchers, UX designers, and digital strategists to conduct global user experience projects for clients (including banking, finance, health, technology, education, and travel)• Utilized a variety of user research methods and deliverables specifically tailored to client and project needs, including remote and in-person usability studies, journey maps, diary studies, personas, heuristic evaluations, and video highlight reels.• Developed a mobile, on the go research lab kit to expand flexibility of testing locations (including remote locations and users’ natural environments), increase accessibility to a more diverse range of participants, and reduce costs for renting dedicated facilities.

• Collaborated with Product by evaluating core shopping experiences across desktop/mobile site (usability & navigation, PLP, PDP, checkout, payments), mobile app (usability health check, contactless returns, self-checkout pilot), and on the product innovation track (virtual try-on, try before you buy) through 90+ interviews and usability sessions across 13 projects• Represented user research in key product discussions, informing research and product roadmap and strategy by providing clear and actionable insights and coaching stakeholders on UX best practices• Promoted the digital Voice of Customer program globally utilizing Qualtrics, working with regional teams to implement a targeted consumer feedback program and to identify high-impact issues and projects

Conducted user research for the Digital Experience Design (DXD) group. Developed useful and friendly web and mobile tools and services to solve customers' financial needs by partnering with various consumer-facing Agile value streams and scrum teams.• Conducted user research for multiple teams and products, focusing on Home Lending and Greenhouse. Methods ranged from unmoderated remote testing (utilizing UserTesting) to exploratory Listening Labs and full-scale usability tests (spanning 4-6 weeks).• Developed a rapid research initiative, the Digital Feedback Forum or DFF, for our research team to quickly support partner teams. Drafted objectives, created structural documents, and outlined expectations for DFF, which reduced the delivery of insights from 4-6 weeks to 1 business week.• Worked on internal initiatives to improve efficiency of Wells Fargo processes, identifying challenges and knowledge gaps for the UX Lead role and creating a Confluence database for competitive analysis management.

• Lead user research on Area 120 team designing an assistant-powered robot for kids. Conducted product research via ethnographic interviews, personas, prototype testing, and group usability studies• Wrote scripts, took notes, and facilitated usability tests for Daydream. Communicated qualitative & quantitative findings by creating reports (including graphs, highlight videos, slide decks, etc.)• Recruited over 2600 participants for 110 user research studies by collaborating with 35+ UX researchers across Area 120, Daydream, Jigsaw, Nest, and Security & Privacy business units• Coordinated user research logistics, including study criteria reviewing, ensuring legal compliance, participant screening and scheduling, facility scheduling, and distribution of incentives• Implemented Sign-Up Survey content changes by creating schema changes within Cider (a cloud-based IDE) and enacting correlated changes within Qualtrics survey tool• Fulfilled PaTS (participant tracking system) data requests by writing and executing appropriate query string commands to access back-end user data

• Created an original interactive booklet designed to get kids excited about healthy foods by interviewing children and parents, iterating through concept prototypes, incorporating formative insights, and raising $3,951 via Kickstarter campaign• Directed the team logistics by coordinating meetings, overseeing group presentations and tradeshow demonstrations, and communicating with printing manufacturers

• Managed and influenced the academic success and well-being of 80 undergraduate students by providing consultation, mediating interpersonal conflict, and maintaining close relationships • Promoted a lively and intellectual residential community by developing and implementing dorm programming focused on community building, personal development, and cultural diversity

Assist students in utilizing career database and scheduling interviews, respond to questions from employers and students, explain available CDC services to students

Engage local youth and families in making, assist with implementing and developing educational programming, facilitate instructive workshops, support gallery events

Manage teams of pre-K to 5th graders, assist lead instructors in the classroom, support multiple camps by integrating with different staff and campers each week

Assist patrons in navigating Polaris organizational system and locating materials, train and assist weekly volunteers, check-in and shelve library materials