Tony Nicholson possesses expertise in service delivery management, leadership, team building, aviation, customer relations and 41 more skills. Colleagues describe him as "Tony doesn't rest on his laurels and despite his tenure with RSA continues to challenge himself and others around him. Ensuring we deliver quality customer services (CS) to such high standards demonstrates winning together with our clients and a result orientated approach. Tony also epitomizes values such as building relationships, dedication and optimism and will always strive to find ways to improve himself and those around him. It's great to have a safe pair of hands playing a crucial role within our CS organisation." and "Tony was very diligent in proving all the information necessary to help with the decision making part of the project. His attention to detail and ability to work with people was critical in ensuring that all targets were hit on time."