Staffing Specialist
Current
Apr 2015 - Present
AeroLeads people directory · profile
Tony Nico Email & Phone Number
Staffing Specialist at Southwest
at
Southwest
1 work email found
@southwest.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Staffing Specialist at Southwest
Location
Allen, Texas, United States
Company size
Who is Tony Nico? Overview
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Quick answer
Tony Nico is listed as Staffing Specialist at Southwest at Southwest, a company with 628 employees, based in Allen, Texas, United States. AeroLeads shows a work email signal at southwest.com and a matched LinkedIn profile for Tony Nico.
Tony Nico previously worked as Staffing Specialist at Southwest and Scheduler at Southwest Airlines. Tony Nico holds Laser Electro Optic from Texas State Technical Institute.
Company email context
Email format at Southwest
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{first}{last}@southwest.com
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AeroLeads found 1 current-domain work email signal for Tony Nico. Compare company email patterns before reaching out.
Profile bio
About Tony Nico
SR. Business analyst with a wide variety of business applications experience from writing reports in crystal reports to making schedules in ASPECT Rightforce or eWFM to Adminastor with different ACD from Nortel and Interactive Intelligence ( I3 ) systems. Particular interest in reports and interpreting data pertaining to scheduling of staff. Sr. Workforce Business Analyst • Project Manager for eWFM – Implement , set up and organize the use of eWFM 7.1• Help with setting up new ACD called Interactive Intelligence • Monitor Symposium display to ensure efficiency and alert team supervisors of any necessary staff adjustments• Schedule and forecast 200+ reps using RightForce• Provide customer and employee feedback to senior management and provide recommendations for improvements and changes• Attend various meetings as required to meet departmental needs• Review, analyze, and interpret various customer contact reports• Prepare, approve and distribute Sales schedules stack rankings and incentives• Create and distribute daily, weekly, and monthly performance statistics reports• Monitor and analyze call volumes, quality statistics and other customer contact data to project staffing levels, future call volumes, and other forecasts; make recommendations for improvements, process changes, schedule change, and other reports to evaluate Customer Contact efficiency and effectiveness• Prepare and maintain various customer contact reports and distribute to appropriate users • Customer Relations Associate• Enter tracking data into daily performance logs and report and distribute to department manager• Complete special projects and perform other duties assigned• View, research, and analyze orders, payments information, and other customer account information, utilizing Sage applications, to resolve issues and respond to customer inquiries in a timely mannerSpecialties: Training and implementing ASPECT eWFM. Administor of I3. Crystal reporting and Ms Office suite.
Listed skills include Call Centers, Process Improvement, Forecasting, Management, and 6 others.
Current workplace
Tony Nico's current company
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5 roles
Tony Nico work experience
A career timeline built from the work history available for this profile.
Jul 2011 - Present
Workforce Analyst
Jun 2003 - Jul 2011
Supervisor Shoe Department
Khols Department Stores
Schedule,perp, maintain Deprtment
Nov 2002 - Oct 2003
Engineer Aide 3 Night Vision
Northrup Grundman ( Formally Litton)
Did test products for night vision products. Have developed enhancements and new ways to produce night vision products. Worked and repaired Ultra High Vacuum systems, Lasers, Gallium Arsenic wafer reactors, electron microscopes, auger systems. Minor data base set up and retrieval.
Sep 1988 - Nov 2000
1 education record
Tony Nico education
-
Texas State Technical Institute
FAQ
Frequently asked questions about Tony Nico
Quick answers generated from the profile data available on this page.
What company does Tony Nico work for?
Tony Nico works for Southwest.
What is Tony Nico's role at Southwest?
Tony Nico is listed as Staffing Specialist at Southwest at Southwest.
What is Tony Nico's email address?
AeroLeads has found 1 work email signal at @southwest.com for Tony Nico at Southwest.
Where is Tony Nico based?
Tony Nico is based in Allen, Texas, United States while working with Southwest.
What companies has Tony Nico worked for?
Tony Nico has worked for Southwest, Southwest Airlines, Sage Telecom, Khols Department Stores, and Northrup Grundman ( Formally Litton).
How can I contact Tony Nico?
You can use AeroLeads to view verified contact signals for Tony Nico at Southwest, including work email, phone, and LinkedIn data when available.
What schools did Tony Nico attend?
Tony Nico holds Laser Electro Optic from Texas State Technical Institute.
What skills is Tony Nico known for?
Tony Nico is listed with skills including Call Centers, Process Improvement, Forecasting, Management, Training, Customer Service, Testing, and Analysis.
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