Anthony Nolfi Email & Phone Number

Greater Pittsburgh Area

National Operations team member providing 2nd and/or 3rd level guidance and problem support to Large Commercial customers, Field Technicians and the Help Desk. Coordinates the installation of system enhancements, hardware/software upgrades or any system changes affecting the client’s Access Security Environment. Analyzes client issues to determine if there are network problems, hardware, or software issues, works with Software Vendors/Developers or the Customers IT personnel to resolve. Conducts Customer database reporting and maintenance for Access Control Systems. Maintains configuration records and produces database reports.

Pittsburgh, Pa.

IT Infrastructure Analyst – End User Services (2006 – 2015)Provided technical consultation, installation, software and hardware upgrade and support to all levels of the organization. Continually deal with customer’s important PC problems and demonstrate functional diversity from customers PC workstations to Corporate Software Releases. These are some of the most difficult departmental functions where I am successful in combining both Customer Relations and Product Fluency together to help align the organization around the enterprises Mission, Vision and Values. Administrator of endpoint security solutions, Spokesperson representing End User Services at Post Software Release Meetings.-Highmark Desktop Software Team member, reduced costs by upgrading, supporting, licensing, and protecting over 15,000 endpoints nationwide. -Implemented and supported 30 Highmark Corporate Releases per year, multiple software packages, averaging 195,000 distributions using SCCM and Altiris.-Reduced post release calls to less than 1% by strengthening pre-release software development with detailed testing, interaction with developers and package builders. -Serviced four state’s health care facilities and subsidiaries as vigilant after-hours lead role for Corporate Software Releases. -Tested, certified, and distributed application software for successful corporate migration of the 15,000 endpoint PCs from Windows XP to Windows 7.-Support and Maintain Software deployments and audit licensing details using SCCM and Altiris for software "True-Ups" regarding license counts, versions and/or expirations.-Supported and Maintained Software Developer Laptops and Surfaces with hardware and software upgrades as required.- Administrator of endpoint security solutions: e.g. antivirus, host intrusion prevention, device control, full disk and media encryption, and Desktop Vulnerability Mitigations and analysis.

Greater Pittsburgh Area

Supervised a team dedicated to supporting a 29 County Western Pennsylvania Physician Network and Central Accounting and Billing Offices which were subsidiaries of Highmark. The team was created to efficiently resolve problems at all levels by utilizing its own resources in coordination with Network Engineering, Enterprise Architecture, Asset Management, and Desktop Technology Consulting to deliver PC and Network support and upgrades. -Managed the day-to-day operations of the field support team to ensure an appropriate level of support. -Take ownership of customer issues and requirements and ensures they are resolved in a timely manner. -Supported PC operations at BCBS Primary Care Centers in Pittsburgh area, reduced PC costs up to 50% by recycling hardware and building and certifying new software images. -Collaborate with Highmark internal teams to develop and execute cost effective support strategies for each new acquired Physician Practice in the 29 county region.-Facilitated, investigated and assigned service tickets determining which could be resolved via telephone, remote control or software distribution, reducing site visit and vendor interaction costs by 20%.-Increased Practice productivity by partnering with Practice Managers, to produce I.S. Focus Reports leading to greater IT operating efficiency.-Added value through dedicated technical consultation, building software images, software license management, implementing upgrades, reconfigurations, procurement, installations, and movement of computer equipment from one site to another

Mclean, Virginia / Riyadh, Kingdom Of Saudi Arabia

Configuration Management Specialist - (SAIC) Science Applications International Corporation, Royal Saudi Naval Forces, Fleet Headquarters, Riyadh, Saudi Arabia Performed Hardware and Software Configuration Management activities on a large scale foreign military project as a United States Navy contractor for SAIC. Earned and held U.S.Department of Defense - Secret and Top Secret Clearances