Analyze data to discern patterns and trends, enhancing business processes.Create SOWs detailing functional and technical requirements for work implementation.Liaised between business and technical stakeholders, managing documentation, communication, and requirements throughout project lifecycles.Documented business cases, defining issues, processes, and success metrics.Clarified requirements and documented constraints for DevOps team.Identified cost-effective business solutions, achieving up to 15% operational savings.Worked with vendors to clarify requirements and develop test cases.Conducted user acceptance testing for comprehensive business case validation and production readiness.Created end user documentation using AI tools Gemini and ChatGPT.Facilitated meetings for issue definition, business problem comprehension, impact analysis, and solution recommendations for clients, providing a roadmap for DevOps team.

Analyzing business processes for a SaaS inventory system catering to small and medium businesses.Enhanced business/IT partnerships, generating functional requirements and comprehensive process documents/diagrams throughout the project lifecycle.Defined and prioritized functional requirements for applications developed within Salesforce.Conducted product consultations involving pre-sales demonstrations, technical details sharing, and gap analysis for current and potential clients.Led quarterly and annual client reviews using MS Excel and Zendesk, evaluating help desk tickets and Jira DevOps cases. This resulted in a 90% client retention rate, enhancing customer experience.Used KPIs to drive solution adoption, retention, and expansion through ROI analysis throughout the project lifecycle and post-deployment.Produced ERP needs for e-commerce integrations in product planning working in an Agile environment..

Documented client needs for 12+ projects, emphasizing business functionality and success metrics.Improved business processes through critical data analysis to identify trends.Developed test reports via business intelligence tools.Documented system design requirements, including data and table references.Managed IT service requests and tickets using ServiceNow.

Facilitated stakeholder discussions to identify requirements and challenges using document analysis, observation, interviews, and brainstorming, resulting in increased stakeholder satisfaction.Delivered technical support for Cisco technologies and devised customer solutions through hands-on engagement.Established enduring partnerships using tools like RACI matrices to meet stakeholder needs and project scope.Performed ERP presentations and user analysis post-implementation, using Lucidchart and Microsoft (MS) PowerPoint for process flow diagrams.Maintained and configured Cisco technologies as a technical support.

Managed a 14-member network team with a 98% annual retention rate, standardized processes, and ensured quality control. Led and mentored the team to improve customer experience. Administered ticket approval systems to reduce duplicate client requests, increasing response time productivity by 22%.Created network diagrams and guidelines using Microsoft (MS) Visio.Managed client project implementations, focusing on goals, deliverables, and deadlines.Created Microsoft MS Word based training materials for new hires, reducing start-up time from 5 to 2 weeks. Managed a global network with 99.95% uptime SLA operation.