Anthony Pagnozzi Email & Phone Number

Woodcliff Lake, Nj, Us

• Sr. Director Infrastructure Services• Oversee enterprise-wide IT Infrastructure including o Network engineering o Network Operations o System Administration / Storage systemso End Point Services / Service Desk o Data Center / Cloud Infrastructure o iSeries Platform Services• Ensure that the IT infrastructure meets Best-in-Class standards• Set up and maintain the IT infrastructure such that systems have the best uptime rate possible• Ensure that our infrastructure meets the cyber security requirements (SOX, CIS, CCPA, etc)• Communicates with IT and other departments as needed• Lifecycle Mgmt. for equipment and software• Prepares, maintains, and reports to management on IT Infrastructure budget• Vendor relationship and management

Sunnyvale, Ca, Us

• Planning and monitoring the day-to-day running of the Network Operations Center (NOC) to ensure timely escalations and issue resolutions• Supervising staff from different departments (internal and external to KGSG) • Safeguard and augment the efficiency of the Firm’s cloud operations, facilitating and accelerating development and long-term success• Monitoring and managing the servers and environments, maintaining adequate throttling controls• Overseeing Escalation Management and war room initiation and resolution closeouts• Management of Global Knowledge Base for cloud deployments

Strategic planning and execution management of modern workplace technologies including:• Network Management & Design• Audio/Visual Collaboration Services• Secure End Point design and execution• M365 Deployment including Teams• Aligning strategic vendor partnership and contractual agreements• Procurement management

New York, Ny, Us

I progressed through a series of increasingly responsible positions to hold responsibility for 430 professionals across 107 sites, with direct management of all support teams, voice and video services, facility operations, 1st and 2nd level Client Care, Call Center functions, Desk Side Support, 3rd level End Point and Collaboration engineering and support, LAN WAN/Firewall, Exchange mail services, Technical Operation Centers including Incident, Problem, Change, Release and Compliance management.STRATEGIC PLANNING / INFRASTRUCTURE DESIGN ► Led planning and buildout of a landmark, multimillion-dollar, 55-acre state-of-the-art learning and development center.► Directed strategy and buildout of multimillion-dollar livestream video broadcast studio.CONTINUOUS PROCESS IMPROVEMENT /CHANGE MANAGEMENT► Dramatically reduced help desk incidents.► Strategized, developed, led and deployed numerous critical upgrades and change initiatives.ACQUISITION INTEGRATION► M&A tech lead for a large-scale acquisition; led later acquisitions based on project success.DIGITAL TRANSFORMATION / AUTOMATION / COST SAVINGS►Spearheaded and implemented first instance of ServiceNow.► Deployed Skype and Enterprise Voice Services, revolutionizing the way KPMG executes business while saving millions. ► Spearheaded, automated and executed contractor onboarding automation.FACILITY & DATA CENTER MANAGEMENT / MIGRATION / RELOCATION► Migrated operations to state-of-the-art data center. ► Directed 8 relocation, renovation and seat densification projects.► Brought data center power consumption to a 2-year low. STRATEGIC PARTNERSHIPS ► Joined with data management group to drive scheduling efficiency and change initiatives.VIDEO SERVICES & COLLABORATION► Directed 15 audiovisual real estate and refresh projects.

New York, Ny, Us

In this role, I directed a team of 330 professionals, supporting 38,000 associates, contingent workers and partners across 102 facilities while managing a multimillion-dollar budget. I managed core technology teams including LAN/WAN/VPN/Firewall, NOC, server, storage, database, middleware, Active Directory, Exchange Mail services, data center operations, national support call center, helpdesk and facility operations; voice, video, endpoint and engagement technology services; and client technology forensic and mobility support.

New York, Ny, Us

Here I directed a team of 237 professionals, supporting 30,000 associates and partners across 97 facilities while managing a multimillion- dollar budget. I was responsible for the firm’s National Support Call Center, LAN/WAN/VPN, firewall, network security architecture, helpdesk, offshore operations, client technology and forensic support; endpoint, engagement technology, voice and video services; and facility operations, ITSM, wireless and mobility support.

New York, Ny, Us

I hired initially to direct a team of 39 professionals, supporting 22,000 associates and partners across 92 facilities, and managing a multimillion-dollar budget. Responsibilities include direct oversight and management of multiple Infrastructure teams including LAN/WAN, Firewall, Network Security Architecture, Voice, Data Center Services, Facility Operations, and the Firm’s IT Green program. Oversaw for the Firm’s domestic Data Centers including primary 30,000sqt Tier II data center, Gas Fired Micro Turbine Co- generation power plant, (2) 2.3 MW Generators, 1,200 tons of cooling.

Columbus, Oh, Us

Managed the technology aspects of creating a NYC HUB location, working with Real Estate / SD&C teams to locate the new facility and collapsing 5 of the 9 locations into it. Responsibilities included managing the technical and engineering resources and activities within the various teams. NY Campus Director Responsibilities included the build out of a new 3000 Sq Ft data center, reprographics center, as well as the coordination of relocating 900+ associates. Responsibilities included working with engineering to spec out and install the MEP systems including HVAC, UPS, FM200 fire suppression, and back-up generator. Primary customer relationship manager for business entities in NY, Ohio and Hong Kong, providing a single point of contact for problem definition and solutions development in areas requiring IT support. Oversee the technology services provided in NYC including, LAN, WAN, Voice, Server, Desktop, to the 1400+ associates and executives. Additional responsibilities include compliance of SLAs, resource management, IT awareness and communications.

Columbus, Oh, Us

Oversaw all aspects of the production infrastructure for all remote offices in New York, Boston, Italy, Hong Kong, Korea, Vietnam, Sri Lanka and Mexico including LAN, WAN, Voice, Servers and Desktop.

Electrical And Electronics Engineering

Diploma In Electronic Technology, Electronic Technology