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A versatile and results-driven executive leader with proven experience in helping businesses scale and transform their post sales operations.Responsible for defining strategy, leading the development and execution of supporting goals and objectives, and providing clear, decisive, leadership. Known for exceptional collaboration, strong communication skills, and an ability to rapidly build trust.Key strengths & competencies: - Customer Success - Professional Services - Leadership - Strategic Planning & Execution - P&L Accountability - Hiring/Talent Management - Negotiations - Culture Development - Communication Skills - Systems Implementations - Business Operations - Customer & Partner Relations
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Vice President Of Customer SuccessBigeye May 2024 - PresentSan Francisco, Ca, UsBuilding the world's best data observability platform.Bigeye monitors the health of your data pipelines and the quality of the data in them so you never have to wonder if your data is reliable.Learn more 👉 bigeye.com -
Vice President, Customer SuccessMatillion Oct 2022 - Feb 2024Salford, Manchester, Gb• Led global Customer Success, Professional Services, Customer Support and Partner Enablement teams• Partnered with Product Management, Engineering, Marketing and Sales teams on strategic initiatives.• Established new packaged and premium services focused on onboarding acceleration and customer retention• Strengthened business processes and systems to support the growing needs of the business -
Vice President, Professional Services And Success ManagementMatillion Apr 2022 - Oct 2022Salford, Manchester, Gb• Led global Customer Success, Professional Services and SI Partner Enablement teams• Implemented organizational design changes to support future scaling• Consistently exceeded average NDR performance for customers enrolled in the high-touch CS program• Partnered with Talent Development to develop and launch a training and coaching program for new leaders
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Vice President, Professional ServicesPing Identity Feb 2021 - Apr 2022Denver, Co, Us• Oversaw technical consulting, PS engineering, PMO, SI partner enablement and PS sales teams across North America, EMEA and APAC• Led team to a 400% services bookings increase in 5 years to support overall company growth while maintaining high employee retention• Evolved organizational design of the team to align with the expanding product portfolio, balancing regionally focused capabilities with global centers of excellence• Established formalized partner accreditation, enablement and co-delivery programs to help accelerate the partner ecosystem• Collaborated with Sales and FP&A teams to establish capacity planning and financial performance management tools -
Senior Director, Professional ServicesPing Identity Oct 2018 - Feb 2021Denver, Co, Us
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Director Of Professional ServicesPing Identity Feb 2016 - Sep 2018Denver, Co, Us
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Practice DirectorPoint B Feb 2009 - Feb 2016Seattle, Wa, Us• Led regional Management Consulting practices in Arizona and the Bay Area• Responsible for sales, contract negotiations, hiring, customer satisfaction and practice operations• Substantially grew practice revenue and profitability in both regions during leadership terms while driving high employee engagement and retention results -
Senior Associate / Portfolio LeaderPoint B Apr 2006 - Feb 2009Seattle, Wa, Us• Delivered management consulting services (e.g. business process improvement, software system selection & implementation) to multiple enterprise customers• Led development of the Phoenix practice's largest account at the time, exceeding $1M in revenue in the first year
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Board MemberFree Arts Of Arizona Mar 2010 - Apr 2011Phoenix, Az, Us -
Director, Pmo & Technical ServicesMediserve Information Systems Sep 2004 - Apr 2006
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Vice President Of ServicesThe R-Smart Group Oct 2002 - Aug 2004
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Project DirectorSystems & Computer Technology Corp Feb 2001 - Oct 2002
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Senior Consultant (Immedient Corp)Salt River Project Feb 1999 - Jan 2001Tempe, Az, Us -
Year 2000 Practice LeadImmedient Corporation Jun 1996 - Feb 1999Us -
Technical ConsultantDatronics Inc. Jan 1995 - Jun 1996
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Systems EngineerElectronic Data Systems (Eds) Jun 1991 - Jan 1995Houston, Texas, Us
Tony Peck Skills
Tony Peck Education Details
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University Of SurreyElectronic & Electrical Engineering
Frequently Asked Questions about Tony Peck
What company does Tony Peck work for?
Tony Peck works for Bigeye
What is Tony Peck's role at the current company?
Tony Peck's current role is Vice President of Customer Success @ Bigeye.
What is Tony Peck's email address?
Tony Peck's email address is tp****@****ntb.com
What is Tony Peck's direct phone number?
Tony Peck's direct phone number is +120651*****
What schools did Tony Peck attend?
Tony Peck attended University Of Surrey.
What skills is Tony Peck known for?
Tony Peck has skills like Program Management, Cross Functional Team Leadership, Management Consulting, Business Process Improvement, Change Management, Consulting, Strategy, Crm, Leadership, Sdlc, Project Management, Pmo.
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