Devoteam G Cloud's mission is to advise and support companies in their digital transformations with Google Cloud solutions. As a Business Analyst and Implementation Consultant specialized in monday.com, my main responsabilities are the following: - Project study: audit, technical workshops and use cases, costs, evaluation and pilots- Deployment: technical migration, implementation of solutions and integration- Change management: communication, training & e-learning materials-… Show more Devoteam G Cloud's mission is to advise and support companies in their digital transformations with Google Cloud solutions. As a Business Analyst and Implementation Consultant specialized in monday.com, my main responsabilities are the following: - Project study: audit, technical workshops and use cases, costs, evaluation and pilots- Deployment: technical migration, implementation of solutions and integration- Change management: communication, training & e-learning materials- Support and Customer Service: monitoring throughout the life of the project and dedicated support service Show less

Binance is a global company that operates the largest cryptocurrency exchange in terms of daily trading volume of cryptocurrencies. As a Technical Support Specialist, my missions were: - Handle back office tickets, and provide online enquiries and email replies services to customers.- Handle customer enquiries, advices and suggestions on trading.- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form… Show more Binance is a global company that operates the largest cryptocurrency exchange in terms of daily trading volume of cryptocurrencies. As a Technical Support Specialist, my missions were: - Handle back office tickets, and provide online enquiries and email replies services to customers.- Handle customer enquiries, advices and suggestions on trading.- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.- Handle customer complaints, any special cases or ad hoc tasks. Show less

As a Technical Account Manager, my main mission is to ensure the link between customers and our internal teams, especially the Key Account Managers, in order to guarantee a perfect integration of our solution : - Contribute to the pre-sales framing of new client projects- Understand customers' functional needs and technical constraints - Manage & follow-up the project integration for new customers (SSO, co-branding, UEM / MDM integration, LMS, etc.)- Provide technical support to… Show more As a Technical Account Manager, my main mission is to ensure the link between customers and our internal teams, especially the Key Account Managers, in order to guarantee a perfect integration of our solution : - Contribute to the pre-sales framing of new client projects- Understand customers' functional needs and technical constraints - Manage & follow-up the project integration for new customers (SSO, co-branding, UEM / MDM integration, LMS, etc.)- Provide technical support to customer before and after sale.- Set up and lead technical workshops with customers- Respond quickly and efficiently to customers requests during integration Show less

Responsible of the development and implementation of all digital projects & new technologies related to Quality for the whole Interior System Business Group (85 plants):Digital 4.0 Quality Project:- Launching project by creating objectives with SMART criteria (topics to be solved in terms of Customer Satisfaction including the causes of this topics - based on facts & data - , TOP 5 priorities related to digital, demonstration of how digital can solve those issues)- Deployment of… Show more Responsible of the development and implementation of all digital projects & new technologies related to Quality for the whole Interior System Business Group (85 plants):Digital 4.0 Quality Project:- Launching project by creating objectives with SMART criteria (topics to be solved in terms of Customer Satisfaction including the causes of this topics - based on facts & data - , TOP 5 priorities related to digital, demonstration of how digital can solve those issues)- Deployment of a digital solution for audit (e-Kamishibai) within more than 40 plants for the 3 Business Groups (FIS, FCM, FAS). Became key user at Group level and responsible of the deployment for this digital tool which is now a standard within Faurecia- Collection and comparison of digital solutions linked to Quality internally and from external suppliers- Creation of FIS Quality BG and Group Quality Operations strategic plans & roadmaps- Organization of Proof Of Concepts for various new technologies (SaaS & mobile applications) such as Smart Glasses, VR / AR solutions, Klaxoon, Speachme, Pitchy etc.- Onboarding of new users- Responsible for sharing good practices and new use cases- Follow-up and support on development of others digital solutions (digital meisterbock, global warranty database, etc.)Quality Academy - SELFMATE Project: - Creation of a tool allowing competency assessment for Production Quality Engineers, Program Quality Leader and SQA. The tool is now used at Group level- People assessment on Top 5 mandatory skills for quality network (more than 300 people)- Follow-up of corrective actions for people to reach target - KPI creation (individual analysis, collective analysis for plants, division, BG and Group level)Minimum Control Plan:- Collection of data related to End Of Line automatic detection systems- Creation of a new version of generic control plan for Final inspection at BG level- Organization of trials with new industrial vision suppliers to test feasibility Show less

Responsible of the quality management for products in project phase, my main missions were:- Participation of the Advanced Product Quality Planning (APQP)- Customer relationship management- Coordination, preparation and submission of Production Part Approval Process (PPAP) packages for customer requirements- Development and implementation of process control plans including gauging, measurement techniques (capability, R&R, etc.)- Creation and implementation of quality… Show more Responsible of the quality management for products in project phase, my main missions were:- Participation of the Advanced Product Quality Planning (APQP)- Customer relationship management- Coordination, preparation and submission of Production Part Approval Process (PPAP) packages for customer requirements- Development and implementation of process control plans including gauging, measurement techniques (capability, R&R, etc.)- Creation and implementation of quality documentation including control plans, visual aids, and work instructions- Assist Manufacturing Engineers in development of PFMEA- Creation and definition of acceptance criteria for our products - Monitor and ensure the quality of the production- Implementation of workstations for containment actions (Safe Launch Plan) - Training of employees regarding quality procedures Show less

Customer Quality Concerns Management (PSA & Renault):- Customer relationship management - Coordination and analysis of non-conformities- Establishment of curative and corrective actions- Management of working groups to solve technical problems- Training of operators- Implementation of a new database to obtain Key Performance Indicators for the quality department

Continuous Improvement:- Implementation of workspace optimization actions linked to quality issues- Technological watch for measuring equipments (3D scanning)- Gage R&R and process capability studies

Working every summer as operator in this company specialized in the manufacture of PVC & Aluminum gates and fences. My missions were:- Shipping department: • Packaging • Logistics- Finishing technician: • PVC covering on stainless steel frame-Material cutting operator: • Stainless steel bar cutting on digital control • Work on drill and punching machine