Tony Poulose Email and Phone Number

-Overseeing product implementations to ensure successful deployment-Contributing to the program management team to drive project success-Managing system integration and data migration services-Identifying and implementing innovative methodologies for product implementation and services-Participating in RFP processes and collaborating with the Pre-Sales team to handle prospects and leads

-Conducted requirement gathering sessions for product changes and enhancements-Played a key role in the implementation team, focusing on product upgrades-Collaborated with Product Management on product roadmap, design, and change planning-Served as the single point of contact for product-related technical queries-Contributed to the Customer Experience Improvement Initiative team

-Managed, implemented, and delivered technology projects within the Application and Infrastructure domains-Communicated with clients and internal teams to explain products and implementation schedules-Handled client acquisitions and mergers as part of Account Management-Served on the IT Change Authority Board (CAB)-Initiated and identified growth opportunities, collaborating with teams to achieve sustainable growth-Participated in the migration from Data Center to Cloud… Show more -Managed, implemented, and delivered technology projects within the Application and Infrastructure domains-Communicated with clients and internal teams to explain products and implementation schedules-Handled client acquisitions and mergers as part of Account Management-Served on the IT Change Authority Board (CAB)-Initiated and identified growth opportunities, collaborating with teams to achieve sustainable growth-Participated in the migration from Data Center to Cloud Infrastructure-Managed the IT Service Desk, Incident Management, Problem Management, and User Access Management teams for Altisource and its clients Show less

-Implemented a correspondence management system to automate high-volume structured textual communication related to loan documents across multiple channels-Empowered customers by implementing event-based operational dashboards-Established a streamlined onboarding process for clients migrating from disparate systems to the new solution-Monitored key account metrics and communicated progress to both internal and external stakeholders

-Implemented a suite of products supporting the life of the loan in the US Mortgage & Banking industry, automating the entire cycle from loan setup and administration to default and real estate owned asset management-Served as a core member of the Business Support Group, providing product implementation and services for clients such as Ocwen, Homeward Residential, and Residential Capital in US locations-Managed client acquisitions and mergers, traveling on-site to Florida and Texas… Show more -Implemented a suite of products supporting the life of the loan in the US Mortgage & Banking industry, automating the entire cycle from loan setup and administration to default and real estate owned asset management-Served as a core member of the Business Support Group, providing product implementation and services for clients such as Ocwen, Homeward Residential, and Residential Capital in US locations-Managed client acquisitions and mergers, traveling on-site to Florida and Texas, USA, to initiate account management and product implementations Show less

-Part of QAD ERP project implementation team-Engaged in the analysis, development, and implementation of QAD ERP projects-Managed an offshore team for development and testing

-Analyzed client QAD ERP and Progress requirements for each business division, contributing to the development, implementation, and delivery of various projects-Performed migration from JD Edwards ERP to QAD-Managed the account on-site in Massachusetts, USA, generating new business and coordinating with the Watts client team of solution managers to enhance the QAD ERP to meet client requirements

-Collaborated with reputed end-user clients of QAD Mfg/Pro in India and the USA to analyze business needs and provide implementation, development, and support for various projects-Assisted clients in establishing and assessing their talent pool during the initial stages of projects to minimize last-minute requirements, particularly during data migrations-As a Senior Analyst at Blue Chip, coordinated and managed the delivery and implementation of developed systems-Defined project… Show more -Collaborated with reputed end-user clients of QAD Mfg/Pro in India and the USA to analyze business needs and provide implementation, development, and support for various projects-Assisted clients in establishing and assessing their talent pool during the initial stages of projects to minimize last-minute requirements, particularly during data migrations-As a Senior Analyst at Blue Chip, coordinated and managed the delivery and implementation of developed systems-Defined project scope, sequenced and planned resources, and estimated the time required for project development and data migrations-Reviewed and tested program codes, prepared necessary documentation, and provided user training through demonstrations and other training sessions-Coordinated with the business development team to secure additional business opportunities Show less