Tony Printon Email & Phone Number

Closely monitor inventory levels at multiple warehouses and identify and facilitate inventory transfers between warehouses to avoid excess and obsolete inventory. Work with key customers making sure inventory is available to satisfy orders.

Eagan, Minnesota, United States

Conducted in-depth analysis on product demand trends for multiple business portfolios and maintained a forecast for future sales which drove production at internal plants or purchasing from third party vendors. Utilized Microsoft Power BI and collaborated closely with Marketing and sales personnel as part of data gathering for analysis and reporting.

Eagan, Minnesota, United States

Conducted in-depth analysis of product inventory level reporting across the US that identified shortages on orders to key customers and mitigated these shortages with close collaboration between Logistics, and Customer Service.

Eagan, Mn

Managed a team of tier II Customer Service Agents providing coaching and training for future opportunities within Ecolab as well as provided daily, weekly, and monthly reporting and analysis on key metrics for presentation to sales and Customer Service leadership.

Eagan, Mn

Analyzed staffing data and forecasted phone call volume, collaborated with other Customer Service departments to reach daily service level goals. Managed between 12-21 frontline agents performing a monthly quality review of 5 phone calls per agent, as well as one-on-one coaching sessions promoting agent development. Completed Lean Six Sigma Green Belt training and successfully completed a project to become Green Belt Certified in project management.

Eagan, Mn

Drove the Pest Elimination business by prioritizing and delegating incoming service requests and scheduled weekly phone coverage of 6-10 team members to ensure service level agreements were met. Analyzed 100+ new account set up forms monthly as part of a quality audit and corrected any discrepancies through one-on-one coaching with team members.

Eagan, Mn

Coordinated 100+ service calls per day for customers getting them in contact with Ecolab field personnel, assisted customers with invoicing as well as account payments. Assisted Ecolab field personnel with product sales, invoicing and customer account issues. Processed work order emails from customers and acted as a first level supervisor on the PAL line for escalated customer phone calls.

Roseville, Mn

Golf club repair, personal golf club fitting, and personal customer service.

Stillwater, Mn

Kept up to date tax records for quarterly tax payments, tracked income and expenses, as well as mileage trackers for travel.

St. Paul, Mn

Managed a $1,000,000+ territory with more than 35 accounts. Provided professional sales consultations as well as marketing and inventory reduction ideas on an account by account basis.

Bachelor'S Degree, Business Administration And Management, Finance Concentration

High School Diploma