Tony Quant Email & Phone Number

London, United Kingdom

Providing bespoke commercial payment solutions to Mid Market clients (£25m-£500mUK turnover companies) throughout London.Providing enhanced reconciliation and working capital benefits to support client needs.

London, United Kingdom

Managing engagement, visibility and opportunity identification within the London Mid-Market Commercial Banking Teams, on behalf of Consumer FinanceResponsible for:• Driving growth and advocacy of Consumer Finance products, by identifying client and prospect needs. Our products include Lex, Cardnet, Black Horse and Commercial Cards• Engaging with Mid-Market frontline colleagues and product partners to support the delivery of Consumer Finance solutions.• Meeting… Show more Managing engagement, visibility and opportunity identification within the London Mid-Market Commercial Banking Teams, on behalf of Consumer FinanceResponsible for:• Driving growth and advocacy of Consumer Finance products, by identifying client and prospect needs. Our products include Lex, Cardnet, Black Horse and Commercial Cards• Engaging with Mid-Market frontline colleagues and product partners to support the delivery of Consumer Finance solutions.• Meeting more client and prospect needs through increasing visibility, identifying opportunities, and raising product awareness.A summary of our Consumer Finance products:Lex Autolease - is the UK's leading fleet management and funding specialist, providing efficient, cost effective, car and commercial vehicles for fleets of all sizes.Cardnet - is a joint venture with First Data, one of the world's largest card processors. Together we provide the technology and support to accept card payments, offering a personalised service via thorough on-boarding support, help with security compliance, and a dedicated relationship manager who takes the time to get to know your business.Black Horse - is a market leading finance company, helping over 275,000 customers every year to finance new and used cars, caravans, motorhomes or motorbikes through its network of over 5,000 dealers.Commercial Cards – our market leading commercial card solutions include account management tools and data analytics, designed to give clients greater control, drive efficiencies and reduce operating costs. Show less

London, United Kingdom

Corporate Banking Relationship Management of listed and privately-held mid-corporate clients across the Technology, Media & Telecom sectors.

Corporate Real Estate Business Support UnitActively working in the day to day management of a property portfolio of 34 connections with total debt size of c£105m.Working in line with LBG parameters to reduce the Bank's exposure to the property market.Keeping up to date with financial markets which may affect our customers.Submit convincing and detailed reports to our credit team to support both the Bank's and the customer's proposals.This role has been my most… Show more Corporate Real Estate Business Support UnitActively working in the day to day management of a property portfolio of 34 connections with total debt size of c£105m.Working in line with LBG parameters to reduce the Bank's exposure to the property market.Keeping up to date with financial markets which may affect our customers.Submit convincing and detailed reports to our credit team to support both the Bank's and the customer's proposals.This role has been my most challenging and exciting role to date and one in which has really made me focus on. This has been evidenced by my promotion within the team after just 10 months in the role. I accepted the role as Managers Assistant, which was a sideways move to enable me to gain experience in a team in which I believe I will be able to make a positive impact on. This impact was recognised by Senior Management upon my submission for the Senior Analyst role. I am now solely focused on a single portfolio and am responsible for managing and reducing the Bank's exposure to that portfolio. My knowledge in the property markets is ever increasing and I truly believe that the skills I have learnt during my time in this role can be utilised in a Relationship Management role in any team. Show less

Collections OperationsManaging a team of 8 senior collections officers - including coaching, sickness management, and monthly performance reviewsReview accounts with colleagues to look at trying to help customers through financial difficultiesInteraction with Staff, Team Leaders, Managers on a day to day basis to help manage service levels - requires excellent oral and written communication.Used as a Subject Matter Expert for Your Performance & LMDA to the whole… Show more Collections OperationsManaging a team of 8 senior collections officers - including coaching, sickness management, and monthly performance reviewsReview accounts with colleagues to look at trying to help customers through financial difficultiesInteraction with Staff, Team Leaders, Managers on a day to day basis to help manage service levels - requires excellent oral and written communication.Used as a Subject Matter Expert for Your Performance & LMDA to the whole operation of 220 FTEDaily analysis call data to ensure that our service levels are adhered to while supporting front end telephony where possibleThis role saw me manage a newly created team to monitor resource to deliver agreed service levels within Telephony, it required constant communication with team leaders and managers to help co-ordinate resource and required a great deal of flexibility. This was my first time working outside of my comfort zone of Fraud Operations but through my willingness to learn and develop I have found the role extremely rewarding. Show less

Fraud OperationsAccountable for 22 full time equivalent staff across 5 days between 08:00-21:00 in ChelmsfordManaged the transformation to a new site taking on work from a site in Glasgow which involved travelling between both sites on a number of occasionsAnalysed staff performance on a daily basis reporting directly to management with resultsLiaising with Senior Managers & Heads of Function to help make business critical decisionsStaff Requirements - calculating… Show more Fraud OperationsAccountable for 22 full time equivalent staff across 5 days between 08:00-21:00 in ChelmsfordManaged the transformation to a new site taking on work from a site in Glasgow which involved travelling between both sites on a number of occasionsAnalysed staff performance on a daily basis reporting directly to management with resultsLiaising with Senior Managers & Heads of Function to help make business critical decisionsStaff Requirements - calculating staff requirements for changes in process times and new processes - also used to capacity planThe team leader role has seen me take on a whole range of roles ranging from performance management to analysing data and also leading teams through change implementation. I have picked up an extensive number of skills and knowledge through my time as a team leader which I will always look to implement in my future roles. Show less

Fraud OperationsManaging resource for Fraud Telephony, a total of around 130 full time equivalent staff across multiple skill sets.Creation of shift patterns to effectively manage call demand.Interaction with Staff, Team Leaders, Managers on a day to day basis to help manage service levels - requires excellent oral and written communication.Capacity planning for around 15,000 daily calls across 6 disciplines and 3 sites.Rota/Holiday management for over 250 full time… Show more Fraud OperationsManaging resource for Fraud Telephony, a total of around 130 full time equivalent staff across multiple skill sets.Creation of shift patterns to effectively manage call demand.Interaction with Staff, Team Leaders, Managers on a day to day basis to help manage service levels - requires excellent oral and written communication.Capacity planning for around 15,000 daily calls across 6 disciplines and 3 sites.Rota/Holiday management for over 250 full time equivalent staff.This role saw me work within a newly created team to monitor resource to deliver agreed service levels within Telephony, it required constant communication with team leaders and managers to help co-ordinate resource and required a great deal of flexibility. Show less

Fraud OperationsDealing with fraud refunds for customers.Dealing with emergency facilities for customers abroad, such as emergency cards and funds.Liaising with branches for customers with security checks.Delivering excellent customer service with a professional phone manner.Training and coaching new staff.Dealing with sensitive data.This was my first role within Lloyds TSB in which I was a phone operator dealing with customers and branches with fraudulent… Show more Fraud OperationsDealing with fraud refunds for customers.Dealing with emergency facilities for customers abroad, such as emergency cards and funds.Liaising with branches for customers with security checks.Delivering excellent customer service with a professional phone manner.Training and coaching new staff.Dealing with sensitive data.This was my first role within Lloyds TSB in which I was a phone operator dealing with customers and branches with fraudulent activity on their accounts. My experience in this role resulted in me training and coaching new staff. I worked here while at College before going full time. Show less

Education record

in General Studies, English Language, Media Studies and Information Technology

Education record

in Maths, English Literature, English Language, Science, ICT, Geography and Design Technology