Executive Business Manager
Current• Monitored employees in person interactions with our clients as well as over the phone and coached them on how to deliver better customer service and sales • Hired, trained, and motivated new employees to join our team and promoted with in • Increased sales and marketing by partnering with third party websites such as shopify, Groupon, and Yelp • Created a bonus structure for employees with several thresholds to reward our top performers • Monitored closely all online reviews and contacted all clients who were not fully satisfied with our services to resolve their dissatisfaction and find solutions for their future visits • Processed payroll on time and managed all annual reviews and salary increases • Managed inventory and supplies while ensuring placing orders in timely manners • Conducted annual and quarterly meetings with the owners, the employees, and the vendors and sales representatives • Drove the number of clients from 30,000 to over 125,000 while maintaining an average of 4.5 stars our of 5 in our reviews
