Tony D. Email & Phone Number

Richardson, Texas, US

• Tier 3 Support Specialist: Provide advanced troubleshooting and resolution for escalated issues related to macOS, iOS, and Mosyle MDM, ensuring minimal downtime and optimal performance.
• Executive Support: Deliver dedicated 24/5 on-call technical support to C-suite level executives, addressing their unique technical challenges with precision and urgency.
• Change Management: Submit and implement change requests to enhance system functionality and security, contributing to the continuous improvement of IT infrastructure.
• Vulnerability Management: Oversee the identification and mitigation of macOS vulnerabilities using Risk Sense SaaS, safeguarding company data and systems against potential threats.
• Hardware Deployment: Efficiently deploy new hardware to both new and existing users, ensuring seamless integration and user satisfaction.
• Collaboration and Communication: Liaise with cross-functional teams to streamline processes, share insights, and promote a culture of technical excellence.

US

JAMF 200 Certified Technician K-12, with implementation of 1:1 ecosystem in Primary grades. Work closely with Director and Sr. Analyst and Engineers in order to maintain, implement and curate AppleTV, iPad and Mac systems for use in public education. Duties included creating and editing prestage groups, policies, configuration profiles and security.

US

Senior technician overseeing projects and technicians assigned to various schools in a feeder pattern leading to High Schools. Duties include level 2 escalation path for resolutions, Apple and Microsoft skills required to troubleshoot at the Primary and Secondary levels. Travel required to campuses for hands on, as well as remote issue resolution..

US

Denton, TX, US

Oversee projects and IT implementation of supported hardware and software for assigned departments and building offices located on UNT main campus and satellite sites. Worked closely with project directors and management to provide unprecedented support and scalability within the Development and Alumni tech management suites. Current projects include.

Denton, TX, US

Provide first level support in helpdesk environment to the offices under the President of the university. Full time coverage of helpdesk inbound callers ranging from student assistants to VP level employees. Oversee and diligently assign out work depending on varying urgency. Manage incoming call queue and transfer immediate need to employees’ departments..

Worldwide, FR

Junior admin role in an international digital marketing firm. Clients include L’Oreal, Rolex, & Chanel. 24/7 desktop and server support across multiple domains and countries. Maintained Office 365 and Active Directory services. Maintained laptop and desktop images for end users for deployment. VMWare and MS Dynamics support. Implemented Spiceworks.

Tyler, Texas, US

Create, update, and maintain Acronis images for 50+ field engineers' Dell laptops. Used Adobe Products and HTML to update/change data and information on company websites. Worked with third party providers, including Microsoft, CDW, as well as Dell, to deliver field engineers software and hardware needed to perform necessary tasks in phosphate and.

Entry-level position in a high-energy call center. First point of contact for MSB proprietary software, EyeQ and IntegriClaim. While troubleshooting MSB software, troubleshooting of Windows OS and settings was included to provide the end user the fullest experience of the software. Windows troubleshooting include registry value edits, UAC settings.

Bachelor Of Applied Science - Basc, Computer And Information Sciences And Support Services

Associate'S Degree, Information Technology