Tony R. Email & Phone Number

• Responsible for scheduling, planning, controlling a software's development and delivery process.
• Responsible for the Release Management lifecycle involving the stages such as scheduling the release, coordinating between - key stakeholders, teams, partners and vendors, and deployment of release as per the schedule.
• Implementing and supporting change processes using ITIL frameworks
• Gatekeeping and releasing software builds after completing the testing and deployment stages while working closely with development teams, testing teams, and project teams.
• Conducting Release readiness reviews, milestone reviews, and business go/no-go reviews.
• Building and maintaining the yearly release schedule.

• Provided software application support across Canada, US, Australia, EMEA, & Asian regions.
• Partnered with development teams to resolve complex application enhancement request for clients.
• Mastered key modules such as Reporting, Task Management, Scheduling, Communications, and Training
• Drafted Jira service tickets
• Supported our industry leading workforce orchestration software with around the clock support. Effectively handling incidents for clients in various timezones.
• Coordinated and aligned with dev, dev-ops, release, management, services, and senior leadership around bug fixes, escalations, and urgent client requests.

Vancouver, British Columbia, Canada

• Deployed and managed all IT infrastructure for small to medium sized businesses and provided them with comprehensive IT support.
• Supported: Microsoft Azure, Cisco Meraki, Sophos, VPN, RDP, 0365, Windows server: all client relevant server functions such as AD/GPO
• Performed monthly server maintenance and tested integrity of DR backups
• Supported incident management processes and engaged clients in resolving critical issues

• Kater was a Ride Hailing startup, first to offer ride hailing services in the lower mainland.
• Services were through iOS app, Android app, & Web.
• Coordinated daily operations of the office and vehicle lot with over 35 vehicles and over 100 drivers.
• On-boarded, trained, and coached drivers.
• Designed a truly unique and customer focused in-car user experience.
• Assisted in scaling growth of fleet and customer operations.

• Handled the daily operations of the warehouse - received deliveries, placed orders, tracked company assets using Oracle ERP.
• Handled twice-yearly complete inventory audits.
• Created processes and refinements following the top tier industry leading LEAN methodology.
• Regularly supported retail centers with inventory and supplies.
• Established policies and frameworks for successful management of inventory.
• Supported on site field technicians, and journeymen with cable and fibre equipment.

• Provided all encompassing support to Shaw’s leading customers with Internet, Cable, and Digital Phone.
• Supported Tier 1 reps with mentoring and advanced troubleshooting assistance with technical issues.
• Remotely supported the limited Shaw Secure Team with removing malware from client personal computers.
• Trained, mentored, and helped the with the development of new hires.
• Established escalation policies and managed on call escalation line.

• Operated a self started online strategic sales business:
• Launched ads on social platforms (Facebook, Google, RevContent).
• Various verticals, namely Nutraceuticals/Healthcare.
• Kept operational logs and handled book keeping.
• Ran paid ads — analyzed ad statistics, optimized, scaled profitable ad campaigns.
• Managed digital and company assets.

Vancouver, Canada Area

• Established a comprehensive remote & on-site computer support business.
• Performed services such as: Malware removal, pc optimization, and hardware swaps.