As a program manager, I establish governance processes and key artifacts for the successful implementation of strategies and objectives by senior directors, involving multiple running projects and initiatives, parallel streams and key solution and project teams running together. Key Responsibilities: - Ensure transparency of activities through sustaining program plan, capturing dependencies and resources- Implementing program risk process, capturing risks on all levels of the program.- Streamlining communication across the program, including project and program level communication guidelines, RACI, and communication structure. - Conducting trade-off analysis on resource allocation, resource structure and planning- Program integration activities across all aspects of the program and project lifecycle.

As a project manager, I ensure the successful delivery of objectives, building successful client relationships for collaboration, as well as helping teams to achieve a common project goal. Main focus applies to:- Develop and maintain successful relationship with key stakeholders to ensure successful collaboration between SoftServe and the client.- Project Delivery against key factors - Deliver the project on time, at the expected cost, at the required quality level, with the agreed scope. Managing a few cross-functional teams to deliver different aspects of the project delivery - Analyze, design, build, test, deploy with all the specifics in all phases. - Coordinating activities across teams with different location, timezone and culture to achieve the project objectives and celebrate. - Building communication plan and mapping stakeholder expectations to ensure the delivery of the highest value first. - Identifying new opportunities and ensuring SoftServe provides added value and solution for the customers.- Taking charge in negotiations, ownership of demo events and ensuring project transparency. - Risks and issues management, with an emphasis on transparency and collaborative management. Transparent decision-making through heavy use of confluence.Key Responsibilities:- Schedule management - Ensuring appropriate transparency exists on the current status of the project against the planned schedule (Using MS Project). Planning the crashing or fast-tracking of projects to ensure deviations are being compensated.- Cost management - Managing the project budget and the run rate. Managing the cost baseline, and yes... Invoicing. - Quality management - Ensuring quality is planned in the project. Supervising appropriate test strategy and test plans are executed. QA managers are my quartermasters. - Scope management - Clearing out the policies for change, configuration, release management- Risk, HR management, and others :)

Area of business: Bespoke solutions for digital transformation and IT transition to various companies. Selling ‘social media automation’ platform and help clients with email marketing byproducts. Managing each prospect as a project, building requirements for it and monitoring execution.

• Structuring the KPI’s of the department and detailed analysis of stats - what support requests are received and where the platform challenges are• Handling the escalated support requests - the most complex and sensitive cases, usually connected with financial losses or disputes.• Aggregating department stats and providing feedback to senior management for campaign feedbacks, common user difficulties and challenges in marketing campaigns.• Establish customer support guidelines• Monitoring performance and quality of the support responses

• Employee of the year for 2008 from the Sales department for highest KPIs• Consulting clients about various technologies and solutions connected with the provided hosting service• Doing customer support and assistance with various issues like changing solutions, payments etc.• Managing a small team (shift based) for boosting performance and better handling of issues