A successful and results orientated individual with 30 years experience in the Telecom industry. Adept at building close working relationships with cross-functional team members, channels and customers. An effective communicator at all business levels. Brings an excellent track record for working with Sales Teams, Channels and Customers, providing product overviews, proposed solutions and general product guidance. Comfortable working in challenging Product Management or Technical Pre-Sales roles.KEY Strengths include the following:• Thorough market analysis leading to prioritised and detailed product specifications • Building effective business cases • Actively managing global product teams • Effective team worker and communicator• Key interface for customers , channels and internal teams, providing overviews and product information• Architecting complex customer solutionsACHIEVEMENTS• Provided excellent consultancy to Red Box sales teams ensuring customers were satisfied with product, helping ensure sales targets were achieved each year.• Successful re-branding, re-positioning and global re-pricing of an entry level Contact Centre application, now a fundamental part of the Mitel Application Suite • Complete overhaul of the 3rd party Developer program to simplify membership, improve communications and facilitate easier access to product APIs and Tools. • Introduction of least cost routing products into 9 European countries, becoming market leader in the UK and Spain. Transforming annual revenues from £2M to a peak of over £30M, achieving £120M revenue in 7 years.Specialties: Contact Centers, IP Telephony, SIP, Call Recording