I co-lead a fantastic team working to identity, develop, and implement software and operational solutions to ensure a fair and accurate reimbursement program within the Epic Healthcare Software suite.

At Epic, I work in an expert capacity as our record linking (patient record matching) lead. In this role, I work with experts and other applications as needed to design the best possible solutions and develop, test, and implement those changes in our code. In addition to smaller software development projects, I've completed several larger enhancements to improve system configuration and usability in terms of matching records within and across systems. Additionally, I regularly triage problems to identify the root cause of issues, propose initial solutions, and assess the priority to determine fix and enhancement project timelines.

Assist Epic customers with system setup and maintenance. Managed escalated issues that occur to ensure the right parties are involved and that solutions are quickly identified. Additionally, worked with customer analysts to proactively avoid issues and recommend/guide them through projects that increase the maintainability of their systems. Also worked with peers as necessary to provide comprehensive support for cross-application issues that arise.

Designed, developed, and implemented enhancements to Epic's Master Patient Index (MPI) data conversion utilities. This involved the development of backend software to increase the performance of our MPI conversion utilities by two orders of magnitude, reducing the processing time required for large conversions by weeks. As part of this project, numerous aspects of the existing utilities needed to be updated in order for them to be safe to multithread and be transformed into highly scalable processes.

Work full time while completing demanding requirements of graduate coursework. Develop and lead teams of upwards of 60 members. Continuously seek out, identify, and act upon opportunities to control costs. Performed thorough analysis on overall operations to isolate and leverage trends to garner substantial cost savings in supplies and labor; saved $4,300 per month in one instance.

Actively engaged on research projects and extracurricular competitions while excelling in mathematics and statistics courses. Generated and presented comprehensive reports based on research findings. Utilized SAS, GAMS, R, Python, and Tableau.Played an integral role on the university's team in a data analytics competition; recognized with honorable mention at the graduate level.