Co-founder and business manager of this commercial office cleaning company. Managed all facets of the business, including sales development, account management, quality control, staffing and customer service.* Recruited, trained and supervised a top-producing team of sales and service professionals.* Prospected potential leads and negotiated contracts with a variety of commercial clients.* Implemented monthly customer satisfaction surveys to ensure the highest standards of service.

Managed a top-performing portfolio of 150+ retail loan accounts throughout the Chicagoland area. Accountable for managing and servicing retail accounts to meet goals for portfolio growth, cash flow and customer retention.* Provided direction to the unit team in servicing deposits/payment processing, call center response, internal/external audits, compliance, AML, trust and other operations.* Led weekly conference calls with internal senior managers and other parties to drive operational excellence, complete new projects and initiatives, and manage customer fulfillment expectations.Highlights:- Recipient of frequent companywide awards for exceeding sales production and customer satisfaction goals.- Increased sales territory from $4 million to more than $6 million within six months; consistently ranked within the top 10% of account executives for monthly revenues.- Selected to represent Bank One at the Chicago Auto Show to cultivate networking leads and expand brand awareness pertaining to Bank One’s retail lending services.

Full profit and loss responsibility for multiple business sites. Provided leadership, training and direction for a team of service associates while coordinating daily branch operations. Scope of responsibility included rental revenues, fleet development, general bookkeeping and support staffing.* Trained staff in outside marketing, inside sales, upselling products and add-on services, customer relations and overall branch operations.* Identified new marketing segment opportunities to drive revenue by consolidating customer input, marketing/sales statistics, and marketplace trends.* Built relationships and negotiated key reciprocal accounts with automobile dealerships and insurance agencies; negotiated corporate/business contracts for dedicated fleet services.* Instituted frequent sales contests, performance recognition and other incentive programs to drive high sales and service levels in a competitive marketplace.