-Build new business through client cultivation and retention and provide exceptional service to clients throughout the sales cycle.-Perform needs analysis, consult on contractual issues, address technical concerns, and maximize new business opportunities.-Liaise between clients and across the organization; respond immediately to client issues to ensure complete satisfaction.-Increased revenues by 150% within a 12-month period.-Saved clients and the possibility of relationship… Show more -Build new business through client cultivation and retention and provide exceptional service to clients throughout the sales cycle.-Perform needs analysis, consult on contractual issues, address technical concerns, and maximize new business opportunities.-Liaise between clients and across the organization; respond immediately to client issues to ensure complete satisfaction.-Increased revenues by 150% within a 12-month period.-Saved clients and the possibility of relationship termination by working in close collaboration with the clients on accounting concerns and company image issues.-Played a role in identifying and documenting processes for all client issues and resolution, auditing, and operations procedures.-Optimized client interaction, cultivate meaningful relationships built on instant rapport, and follow through on all client issues, which increased client satisfaction by 95% in just one year; earned a reputation with clients for providing customer service excellence.-Answer client inquiries; investigate and quickly resolve customer complaints.-Measure and record sales team performance and generate progress reports regularly.-Coach, mentor, and motivate a sales team of 15 members, influencing them to take positive action and accountability for assigned work.-Demonstrate outstanding leadership and superb project management skills, consistently scoring 95% or greater on Customer Satisfaction surveys. Show less

-Created and delivered compelling and innovative products and services to clients utilizing leadership and vision.-Oversight of daily operations and risk management initiatives, setting the tone of superior service for internal and external divisions, and with unparalleled urgency and follow through.-Evaluated employee performance and provide guidance and corrective action if necessary, and develop and implement staff training schedules, testing and evaluation of… Show more -Created and delivered compelling and innovative products and services to clients utilizing leadership and vision.-Oversight of daily operations and risk management initiatives, setting the tone of superior service for internal and external divisions, and with unparalleled urgency and follow through.-Evaluated employee performance and provide guidance and corrective action if necessary, and develop and implement staff training schedules, testing and evaluation of procedures.-Implemented various marketing and advertising campaigns to drive bottom-line revenue, brand awareness, and client retention rates-Tracked and forecasted market trends, and established assistance in company’s new business ventures evolved and became profitable.-Identified and assessed opportunities for business development and revenue growth, while monitoring operational performance measures.-Effectively developed business relationships with internal and external customers and suppliers, and successfully maintained cost effective service provider system.-Collaborated with production to enhance service capabilities and resolve reported issues-Established work environment that encouraged inclusive and open communication, focused on teamwork that emphasized outstanding customer satisfaction.-Handle all aspects of the training and development of the sales staff-Manage all human resource functions for multiple clinic staff and therapists including training, evaluating performance, conducting staff meetings, resolving concerns or disputes, disciplining and terminating and related recordkeeping. Show less

-Ensured a high level of customer service execution within the assigned Mid-Atlantic Zone was executed and provide direct customer support when needed. -Directly lead the Service Coordinators and Routers. Provided regular reviews and work assignments to ensure effective methods of operation and daily customer service execution.-Served as a teammate and partner with the Route Sales Managers in the Zone to ensure process execution of customer electronic route cards and database route… Show more -Ensured a high level of customer service execution within the assigned Mid-Atlantic Zone was executed and provide direct customer support when needed. -Directly lead the Service Coordinators and Routers. Provided regular reviews and work assignments to ensure effective methods of operation and daily customer service execution.-Served as a teammate and partner with the Route Sales Managers in the Zone to ensure process execution of customer electronic route cards and database route management system maintenance.-Assured that all team members’ work to deliver outstanding customer service.-Facilitated decisions on customer service, working with broader operations leadership team.-Provided direct leadership, guidance and development to direct reports.-Operated effectively as a member of multiple teams and constantly displayed exceptional interpersonal skills and an operating style built on values, integrity, communication and commitment. -Executed national and local cross-functional business initiatives.-Created Service Coordinator Method of operations for 4 locations.-Reviewed the daily routing solution and made recommendations to reengineer the Zone to maximize overall route productive.-Coached, mentored, and motivated a team of 120 indirect reports, and 4 managers. Show less

• Organized and lead team meetings, motivated teams to execute methods of operation• Delivered service standards that emphasized customer satisfaction• Successfully managed 14-30 direct reports • Provided daily leadership and coaching to motivate and engage staff• Provided training & development, skill building, support/motivational activities • Conducted morning huddles, work-with observations, and learning session• Developed high-performing teams that consistently… Show more • Organized and lead team meetings, motivated teams to execute methods of operation• Delivered service standards that emphasized customer satisfaction• Successfully managed 14-30 direct reports • Provided daily leadership and coaching to motivate and engage staff• Provided training & development, skill building, support/motivational activities • Conducted morning huddles, work-with observations, and learning session• Developed high-performing teams that consistently achieved customer service, sales, and product distribution goals (profitability targets)• Ensured ongoing execution of daily customer service commitments and customer satisfaction to care for recovery when delivery problems arise• Enforced and taught staff safety standards and accountability for safe delivery and driving behaviors• Established the expectations for individual and team performance through performance review sessions, managed score-card performance discussions, adherence to company policies and procedures• Provided support, participation, and personal leadership in achieving market goals, sales targets through team scorecard achievement, and executing initiatives as prescribed and ensures strategic company focuses are shared• Demonstrated commitment to talent management and staffing by participating in candidate interviews, hiring calibration sessions, and onboarding of new team members.• Achieved “highest growth” in sales distribution FY 2009 on Cups, small package and coffee.• Led first team in the Mid-Atlantic Zone to achieve 50% cup sales distribution, 30% small package, and 5% allied products sales distribution.• Consistently achieved over 100% of sales distribution goals FY 2008, 2009, 2010 in all three sales distribution categories.• Instituted “team quarterback process” which resulted in consistently achieving monthly Sales goals and Service KPI’s (5 for 5).• Promoted 10 employees in less than 3 years. Show less