Profile Experienced in IT Service Delivery Management and Continuous Service Improvement encompassing Incident, Problem, Change management, business continuity and Project Delivery.Proven track record of successfully aligning Technology and Business initiatives.Experienced in the comprehensive management of services including Desktop Support, Service Desk, Infrastructure teams, Business relationship, contract management and commercial & supplier management. Excellent organisational skills: able to prioritise and take responsibility for complex tasksA proactive and supportive leader, able to motivate others and act as a driving force in the pursuit of key objectives.Enjoys and strives to deliver exceptional customer serviceStrong interpersonal skills: comfortable liaising at all levelsStrong analytical skills: able to use initiative to identify difficulties and seek out innovative solutions.Knowledgeable of ITIL and Prince2 methodologies.Key AchievementsHistory of building high performing support teams delivering exceptional customer services to businessesMultiple promotions as team members progressed to more technical roles within the Tech teamMigration of production servers to a fully managed supplier hosted datacentre with no impact to services during transitionIntroduction of a new UK wide engineering partner via a full tender process resulting in the ability to provide a 4 hour fix SLA for restaurant hardware issues. Introduced Full Disaster Recovery solution for server environmentDelivery of upgraded network design providing dual wired MPLS connections with 4G failover to all restaurantsUpgrade of all network switches and wireless access points in all restaurants with no impact to either face to face, online ordering or delivery services.Introduced P2PE integrated payment devices into all restaurantsPenetration tests completed on network and with remedial works completed