Tony Smeal Email & Phone Number

Auckland, Nz

Auckland, New Zealand

• Sole Charge position supporting the Auckland based Maintenance unit.• Ordering of equipment and supplies for planned and non-planned maintenance.• Manage, control, and monitor replenishment of stock.• Coordinating and Distributing items to Auckland Maintenance Unit and Regional units as required.• Organization of Stores, ensuring correct storage and layout for efficiency• Conducting Stock takes of Inventory and Rotables.• Liaise with freight forwarders.Major Achievements:• Moved and reorganized main Auckland store twice.• Reorganized secondary Auckland stores.• Improved accuracy of Inventory and Rotable stock records and transactions

Auckland, New Zealand

Key Responsibilities:• Supervised a team of 5 staff running the warehouse operation.• Handled enquiries from customers and staff.• Liaised with freight forwarders.• Monitored stock levels, created supplies and stock replenishment orders. • Staff appraisals, Health & Safety, MPI and MOH compliance, Pest Control Major Achievements:• Increased on-time order dispatch rate from 97% to 99.47%• Reduced picking and shipping errors by 95% from 4% to 0.20%• Decreased backorder rate by 18%

Auckland, New Zealand

Key Responsibilities:• Oversee a team of 5 staff and supervise the return process of Loan Kits on a daily basis.• Handle enquiries from customers and staff.• Liaise closely with freight forwarders and raise dispatch and stock replenishment orders.• Process Surgical Loan Sets and order new supplies as required.• Carry out a range of general warehouse duties including Inwards Goods, Pick and Pack Orders and Dispatch.• Monitor stock levels, including consignments, and utilise SAP to process stock system transactions.Major Achievements:• Due to outstanding performance, appointed Team Leader for Loan Kits Inspections/return process. • Received the ‘Excellence in Execution’ award for both 2014 and 2015.• Reduced Kit return times for Loan Kit operations by developing and implementing new operational processes, consequently improving Kit availability and order billing cycle.• Successfully planned and prepared the movement of fixtures, workstations and inventory in new warehouse, allowing the Operations team to continue business with minimal disruption to the customer. • Implemented new processes to improve the flow of inventory and information between the receipting and customer service teams, as well as streamlined the process for replacing instruments into sets.• Provide a high level of ongoing support and mentorship to members of the receipting team.• Maintain high standards of integrity, dedication, enthusiasm and commitment to continuous improvement while adhering to all Quality and Compliance requirements.• Coached a sub-team in the basics of Lean Management as well as guided them in running a 5S project and presenting recommendations to Senior Management. This subsequently resulted in the approval of recommendations for capital outlay of around $10,000, and significant improvement in space utilisation, visibility of returned kits awaiting inspection and information flows.

Auckland, New Zealand

Key Responsibilities:◊ Receive and process all customer orders, including Loan Set Bookings.◊ Coordinate the repairs and loaning of equipment, and raise any dispatch and stock replenishment orders.◊ Closely monitor stock levels and process all stock system transactions.◊ Liaise with freight forwarders and order new inventory and supplies as required.◊ Check and approve freight invoices, as well as process invoices, credit returns and adjustments.◊ Provide general customer service administration and handle any customer and staff enquiries.◊ Assist with general warehouse duties where necessary. Major Achievements:◊ Developed and implemented new operational processes which resulted in improved customer service standards across repairs and loan instrument operations, backorder lead times and billing.◊ Successfully setup a Repairs and Loaners tracking system for Surgical Power Tools.◊ Ensured all day to day activities were carried out using best practise systems and processes.◊ Demonstrated the ability to work in high pressure environments and to tight deadlines.◊ Recognised by senior management for high standards of ongoing performance through regular reporting and reviews.

Takanini, New Zealand

Key Responsibilities:• Provided leadership to a team of around 18 staff whilst overseeing the daily operation of the café.• Delivered training and support to staff on health and safety, food and beverage preparation and customer service.• Handled all aspects of recruiting and managing new staff members.• Ensured full compliance with Franchise and Regulatory requirements

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Wellington, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Bachelor Of Business, Accounting And Business/Management

New Zealand Diploma Of Business, Business Administration, Management And Operations