Director, Ecommerce Personalization & Digital Cx
My team is responsible for revitalizing and enhancing Petco's online customer experience and personalization capabilities. I lead the creation and execution of a comprehensive, data-driven strategy that encompasses digital marketing, omni-channel ecommerce platforms, experimentation and personalized customer interaction points. My role includes creating strategies, roadmaps and directing the development and rollout of innovative ecommerce programs, and managing cross-functional teams to ensure smooth execution from concept to live deployment. This strategic focus is pivotal in strengthening Petco's reputation as a leader in pet care and wellness through superior online customer engagement.