Damian (Tony) Suos Email & Phone Number

Assist Cash Management Service Manager on complex presentation of the bank's products and services to prospect clients.Work directly with new customers to develop and execute an implementation plan for Cash Management Service; provide training and service programs to orient customers in the operation and maintenance of cash management products. Recommended improvements in existing products or product mix to meet customer's needs.Assist Cash Management & Business Product Manager in executing sales strategies and participates in special projects. Assist Manager in preparing RFP (Request for Proposal) and create proformas for prospective clients.

Help manage the daily operation of the business with my wife Annie.

Assist Product Managers in developing new Cash Management products and services for the bank.Visit existing and potential customer(s) with Product Managers to promote and demonstrate new products and services. Assist and troubleshoot corporate customer with their banking needs pertaining to their accounts and Cash Management products and services.Implement new products and services for new and existing customer.On site customer training and troubleshooting as needed on various bank product and services.Assist manager with daily Cash Management function(s).

Reconciled, investigated, and tracked daily Mellon Bank Controlled Disbursement exceptions to initiate resolution of discrepancies in funding account records.Balanced and processed ACH transactions for corporate clients.Resolved client challenges regarding Cash Management products.Analyzed, and established internal products manuals written with precise and specific instructions for staff members' and new hires' utilization.Trained new hires on various Cash Management products. Managed a staff of 16. Reviewed and signed off staff members Mellon Bank Controlled Disbursement daily funding.Implemented and maintained Cash Management products.Overseeed, managed, and provided support for staff members with manager.Takes over and handle escalated product and support responsibilities from staff members as it arises. Provided Quality Control, and is a primary point of contact for high profile clients.Updated, uploaded and published daily Cash Management reports to the company's intranet site. Prepared and managed work schedules, and delegate task in accordance to staff members' strength to expedite workflow.

Assisted and troubleshoot customer and banking needs relating to their accounts by phone.Resolved customer conflicts with other associates by explaining detailed bank policies and account requirements.Referred, recommended and introduced appropriate products according to customer needs.Opened new accounts and build new relationships between the bank and the customers.Exceeded in Sales Support Team goals regularly.

Telephone Banking Associates IAssisted customer with banking needs relating to their accounts by phone.Alleviated Telesales (a dept. where accounts can be opened by phone) by describing and recommending products and services provided by the bank to fit customer's needs.Clarified conditions and policies to customers, focusing on their security and the bank. Made clear of consequences from violations.

Master Of Information System Management, Computer And Information Systems Security/Information Assurance

Bachelors Of Arts, Biology & Psychology