Tony Vaughan Email & Phone Number

Montreal, Quebec, Canada

• Committed freelance graphic designer delivering creative solutions that exceed client expectations for visually impactful brand representation.• Specialize in illustrations, layout, photo retouching, and compelling visuals for websites and product packaging, collaborating closely with clients.• Recent projects: website redesigns, business cards, logos, and eye-catching food packaging and mailing flyers.

Montreal, Quebec, Canada

• Led creation of custom graphic designs across 7 divisions, enhancing B2B and B2C brand presence.• Managed end-to-end print projects, ensuring client collaboration and project tracking efficiency.• Designed and optimized digital assets for web campaigns, aligning with brand objectives and enhancing user experience

Montreal, Quebec, Canada

• Created diverse marketing collateral (logos, hangtags, decals, website banners), consistently exceeding client expectations.• Stayed updated on design trends to deliver innovative, personalized graphic solutions, demonstrating strong communication and collaboration.• Conducted client meetings to present designs, listen actively, provide constructive feedback, and deliver customized solutions.

Montreal, Quebec

• Coordinated communication with 800+ clients, ensuring prompt resolution of inquiries and requests.• Initiated and implemented an internal customer survey and created a comprehensive 100-page guide on company systems, aiding training for new employees and fostering team collaboration.• Managed order processing for major retailers, ensuring efficient service delivery.

St-Laurent, Quebec

• Customer Service Administrator at ALDO Shoes E-Commerce division, providing bilingual support and ensuring high-quality performance.• Upheld ALDO's brand image with energetic professionalism, enhancing customer experiences across all banners.• Facilitated inter-departmental communication, fostering collaboration and demonstrating reliability in customer interactions.

St-Laurent, Quebec

• Managed escalated manager calls across all divisions at Rogers, focusing on retention strategies.• Coordinated infographics, marketing, and promotions in a dynamic market environment.• Created an innovative ‘How-to Guide’ for escalation problem-solving, enhancing team efficiency and supporting colleagues on standards and branding.

Montreal, Quebec, Vancouver, British Columbia

• Directed visual brand standards for new collections, enhancing appeal and adherence.• Managed floor operations to achieve KPIs, driving engagement, sales, and task completion.• Mentored staff in product knowledge, sales strategies, and customer service, fostering growth and morale through coaching and feedback

Aec, Publication And Web Design

Enrolling in the Graphic and Web Design adult education course at John Abbott College proved instrumental in deepening my understanding.

B.A., Communication Studies

Pursuing a BA in Communication Studies at Concordia University, I seamlessly blended technical expertise in television, sound, and film.

Dec, Liberal Arts And Sciences/Liberal Studies

Immersed in a dynamic two-year Liberal Arts program at John Abbott College, I navigated through the realms of history, philosophy, English.